<span xml:lang="en-GB" lang="en-GB" data-careersite-propertyid="description" class="rtltextaligneligible"><span class="jobdescription"><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b></b></h2></div><div><p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>Could you be our next brilliant Operations Manager?</strong></span></p><p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">We’re on the lookout for a passionate, driven Sales Operations Manager to lead one of our amazing sales teams at the EE Contact Centre in Swansea.</span></p><p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">This isn’t just about hitting targets—it’s about inspiring people, delivering standout customer experiences, and continuing to support EE in being the preferred choice in Households. You’ll be at the heart of the action, owning performance, driving results, and making sure your team feels supported, empowered, and ready to shine.</span></p><div align="center">&nbsp;</div><div align="center">&nbsp;</div><div style="text-align:left" align="center"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>What you’ll be doing:</strong></span></div><ul type="disc"><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Leading a large, fast-paced operational team to deliver brilliant customer experiences every day.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Owning performance across key metrics—think revenue, KPIs, and customer satisfaction.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Coaching and developing Team Leaders to be the best they can be.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Creating a culture where people feel valued, supported, and inspired to grow.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Handling people matters with care and confidence—from absence and attendance to performance and development.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Working with stakeholders to improve processes, solve problems, and add value for our customers.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Getting involved in local community activities that help build EE’s reputation as a brand that cares.</span></li></ul><p>&nbsp;</p><p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>What you’ll bring:</strong></span></p><ul type="disc"><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">You know how to read the room—and the data. You spot trends, act fast, and build plans that deliver.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">You’re a natural coach and mentor, helping your team grow and succeed.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">You make smart decisions by staying curious, asking questions, and thinking things through.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">You lead with heart and purpose, always keeping our values and The EE Way front and centre.</span></li></ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Our leadership standards</b></h2></div><div><p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><strong>Looking in:</strong></span><br><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>Leading inclusively and Safely</strong></span><br><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">I inspire and build trust through self-awareness, honesty and integrity.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>Owning outcomes</strong></span><br><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">I take the right decisions that benefit the broader organisation.</span></p><p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><strong>Looking out:</strong></span><br><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>Delivering for the customer</strong></span><br><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">I execute brilliantly on clear priorities that add value to our customers and the wider business.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>Commercially savvy</strong></span><br><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">I demonstrate strong commercial focus, bringing an external perspective to decision-making.</span></p><p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><strong>Looking to the future:</strong></span><br><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>Growth mindset</strong></span><br><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">I experiment and identify opportunities for growth for both myself and the organisation.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>Building for the future</strong></span><br><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">I build diverse future-ready teams where all individuals can be at their best.</span></p></div></div></div></span></span>