<p style="text-align: center;"><span style="color: rgb(24, 35, 51);"><strong>The World of Laings&nbsp;</strong></span></p><p style="text-align: justify;"><br><span style="color: rgb(24, 35, 51);">Laings is a prestigious family-run jewellers with a legacy spanning over 180 years. Established in 1840 and now safely in the hands of the sixth generation of the Laing family, Laings is one of the largest independent jewellery businesses in the UK.&nbsp;</span></p><p style="text-align: justify;"><br><span style="color: rgb(24, 35, 51);">With seven showrooms across Glasgow, Edinburgh, Southampton and Cardiff, Laings offers an expertly curated selection of fine jewellery and luxury watches from some of the world’s most prestigious brands. We also proudly present jewellery design and services by our artisan team of watchmakers, goldsmiths and jewellery designers from our state-of-the-art workshops.</span></p><p style="text-align: justify;"><br><span style="color: rgb(24, 35, 51);">Despite an everchanging landscape, Laings continues to invest in its future. Over the coming years, the company will embark on a journey of evolution to challenge jewellery and watch retail experiences – bringing innovation to different touchpoints of the business, while never forgetting the deep-rooted heritage that anchors the Laings story. &nbsp;</span></p><p style="text-align: justify;"><br><span style="color: rgb(24, 35, 51);"><strong>A Career As Unique As You Are</strong></span></p><p style="text-align: justify;"><br><span style="color: rgb(24, 35, 51);">As the face of our brand, you will create unique, welcoming and unforgettable experiences for our clients, guiding them with their purchases and providing expert advice along the way. This role is deserving of someone with exceptional sales and customer service beyond the normal retail environment, with a key focus on the luxury sector. Passion should come as standard and creating magical moments will part of your everyday environment. Our Edinburgh team assist 38.75 hours per week, 5 days out of 7. &nbsp;&nbsp;</span></p><p style="text-align: justify;"><br><span style="color: rgb(24, 35, 51);"><strong>Here is How We See Your Role:&nbsp;</strong></span></p><ul style="text-align: justify;"><li style="color: rgb(24, 35, 51);"><span style="color: rgb(24, 35, 51);">Providing customers with the knowledge they need to choose pieces from our collection and enable them to make an informed purchase, while looking after their best interests.</span></li><li style="color: rgb(24, 35, 51);"><span style="color: rgb(24, 35, 51);">Leave customers with the feeling they received the best service.</span></li><li style="color: rgb(24, 35, 51);"><span style="color: rgb(24, 35, 51);">Developing in-depth knowledge of our products, the brand and conveying this with pride and enthusiasm to customers.</span></li><li style="color: rgb(24, 35, 51);"><span style="color: rgb(24, 35, 51);">Attract new customers by responding to inbound lead enquiries (made online, on the phone or walk-ins) to qualify the jewellery needs of prospective customers.</span></li><li style="color: rgb(24, 35, 51);"><span style="color: rgb(24, 35, 51);">Strive to achieve sales targets in line with store figures, being ever mindful of personal targets.</span></li><li style="color: rgb(24, 35, 51);"><span style="color: rgb(24, 35, 51);">Communicate to a high standard with colleagues and share any insights or feedback from the sales process.</span></li><li style="color: rgb(24, 35, 51);"><span style="color: rgb(24, 35, 51);">Maintaining excellent presentation of the jewellery and showroom.</span></li><li style="color: rgb(24, 35, 51);"><span style="color: rgb(24, 35, 51);">Receiving and booking repairs from customers.</span></li><li style="color: rgb(24, 35, 51);"><span style="color: rgb(24, 35, 51);">Following up with customers after their purchase for after-care issues and to request reviews.</span></li><li style="color: rgb(24, 35, 51);"><span style="color: rgb(24, 35, 51);">Take personal responsibility for stock handling, stock takes and watch/ jewellery counts.</span></li></ul><p style="text-align: justify;"><br><span style="color: rgb(24, 35, 51);"><strong>The Perfect Person We are Looking For:</strong></span></p><ul style="text-align: justify;"><li style="color: rgb(24, 35, 51);"><span style="color: rgb(24, 35, 51);">A passion for luxury products including jewellery, diamonds, gemstones and watches.</span></li><li style="color: rgb(24, 35, 51);"><span style="color: rgb(24, 35, 51);">A proven track record of meeting and exceeding sales targets, while providing an excellent level of customer service.</span></li><li style="color: rgb(24, 35, 51);"><span style="color: rgb(24, 35, 51);">Luxury retail sales experience (does not need to be jewellery specific).</span></li><li style="color: rgb(24, 35, 51);"><span style="color: rgb(24, 35, 51);">An ability to quickly build trust and rapport with clients and the wider Laings team.</span></li><li style="color: rgb(24, 35, 51);"><span style="color: rgb(24, 35, 51);">Commitment to driving client loyalty through exceptional customer service standards and a genuine interest in their needs.</span></li><li style="color: rgb(24, 35, 51);"><span style="color: rgb(24, 35, 51);">Able to work both as part of a team and by using your own initiative.</span></li></ul><p style="text-align: justify;"><br><span style="color: rgb(24, 35, 51);"><strong>Why Laings?</strong></span></p><p style="text-align: justify;"><br><span style="color: rgb(24, 35, 51);">We are focused on creating an inclusive culture that nurtures individuality, personal and professional growth, contributing to driving our proud legacy of Laings. Our principles of culture are based on mutual respect, honesty, and trust, to foster an environment ensuring that our passionate employees feel inspired every day.&nbsp;</span></p><p style="text-align: justify;"><br><span style="color: rgb(24, 35, 51);">From unrivalled industry training to discounts on some of the UK leading retailers, Laings has built our approach to benefits around our employees to ensure their happiness, health, and wellbeing. Our benefits are also flexible, meaning that employees can choose benefits to match their individual needs through our bespoke benefits platform.&nbsp;</span></p><p style="text-align: justify;"><br><span style="color: rgb(24, 35, 51);">We are proud to be an equal opportunities employer who encourages candidates from a wide range of backgrounds.&nbsp;</span></p><p style="text-align: justify;"></p>