Job description
<div><p>Are you an excellent communicator with <strong>strong customer service experience</strong>? </p><p>Looking for a role where you can support the <strong>international wholesale team in providing exceptional customer service</strong> ? </p></div><div><p>If so, we have an opportunity for a <strong>Sales Administrator (International Wholesale)</strong> to join our Wholesale Sales team here at <strong>Craghoppers </strong></p></div><div><p><strong>The Impact you will have in this role is: </strong></p></div><div><p><strong> Order processing </strong></p><ul><li>Manage Pre-Season/ In-Season orders efficiently and accurately complying with customer specific requirements and warehouse processes</li><li>Knowledge of International pricing models, including pre-order and in-season discounts, and promotional offers.</li><li>Accurate preparation of country specific export documentation and thorough understanding of Incoterms® </li><li>Assist with onboarding new International Markets including all customer data requirements</li></ul></div><div><div><p><strong>Stock Management </strong></p></div><div><ul><li><span style="font-size: 10.0pt; font-family: Calibri, sans-serif;">Proactive management of customer orderbook including back orders, ensuring timely updates to customers regarding PO due dates</span></li><li><span style="font-size: 10.0pt; font-family: Calibri, sans-serif;">Manage stock issues effectively, collaborating with the Planning Team to ensure timely and complete delivery of customer orders</span></li></ul></div><div><p><strong>Customer Profile </strong></p></div><div><ul><li>Extensive Knowledge of the customer and country specific legislative and compliance requirements.</li><li>Ensure customer specific processes are being adhered to such as item labelling and packing requirements</li><li>Maintain the customer profile database</li></ul></div><div><p><strong>Customer Support </strong></p></div><div><ul><li>Ensure all daily business is completed on time.</li><li>Continue to promote a high level of customer service</li><li>Assist with coordination and delivery of all salesman samples </li></ul></div><div><p><strong>Self-management </strong></p></div><div><ul><li>Great team player who also works independently with minimal supervision and ensures escalation process is followed</li><li>Maintain meaningful Personal Development Plan</li><li>Takes steps to constantly refresh understanding of best practice and knowledge of business performance </li></ul></div><div><p><em>A full job description outlining all deliverables and requirements for the above can be found attached to the advert on our careers page. </em></p></div><div><p>As our future <strong>Sales Administrator </strong>you will have: </p></div><div><ul style="list-style-type: disc;"><li><p>Fluency in English and another European language preferable but not essential </p></li><li><p>Strong market knowledge of the outdoor industry would be advantageous </p></li><li><p>Excellent customer service experience in export environment </p></li><li><p>Understanding of international logistics and Customs paperwork </p></li><li><p>Previous experience on D365 operating system an advantage but not essential </p></li><li><p>Excellent communication, strong work ethic & positive ‘can do’ attitude </p></li><li><p>Self-motivated with excellent time management </p></li><li><p>Good IT skills including intermediate Excel and Microsoft office </p></li></ul></div></div><div><div><p><strong>We can offer you: </strong></p></div><div><ul style="list-style-type: disc;"><li><p>Discretionary profit share bonus </p></li><li><p>Pension </p></li><li><p>Staff discounts </p></li></ul></div></div><div><div><ul style="list-style-type: disc;"><li><p>Access to company benefits website </p></li><li><p>24 days annual leave + 8 bank holidays </p></li><li><p>An extra day of annual leave for every 3 years' service up to an additional 3 </p></li><li><p>Enhanced Maternity & Paternity scheme after 2 years' service </p></li><li><p>Birthday hours </p></li></ul></div></div><div><div><ul style="list-style-type: disc;"><li><p>Company walks </p></li><li><p>State of the art Head Office </p></li><li><p>A paid day off for volunteering </p></li><li><p>Free parking </p></li><li><p>Subsidised canteen and Starbucks </p></li></ul></div></div><div><div><ul style="list-style-type: disc;"><li><p>Cycle to work scheme </p></li><li><p>Discounted gym membership </p></li><li><p>Fitness suite with options including Yoga and Bootcamp classes </p></li><li><p>Shower facilities including hairdryers and straighteners </p></li></ul></div></div><div><p><strong>Our Regatta Family: </strong></p></div><div><p>The Regatta Group supplies quality outdoor clothing and accessories through our 3 great brands - Regatta, Craghoppers and Dare2b - whether exploring the Amazon rainforest, walking your dog in the local park or cycling the Tour de France, we have what you need. </p></div><div><p>It’s a friendly, supportive family business - a place where bakers, dog walkers, book worms, students, parents, travellers, movie buffs, foodies, festival goers, musicians and more come together to create experiences consumers really appreciate. </p></div><div><p>The thing we all have in common, is that we share the same core values of <strong>Great Relationships</strong> and <strong>Entrepreneurial Spirit.</strong><strong> </strong></p></div><div><p><strong>Our investment in the environment: </strong></p></div><div><p>Sustainability is at the core of everything we do, and you will have the opportunity to support our Group wide sustainability committee and put ideas into action and really make a difference to the world we live in! </p></div><div><p>If this sounds like the role for you, please don’t hesitate to<strong> apply now.</strong><strong> </strong></p></div><div><p> </p></div>
