<div class="external-paneltrix-content external-paneltrix-content--colored external-paneltrix-content--lead-in" id="external-jobs-show-description"><script type="application/json" id="js-react-on-rails-context">{"railsEnv":"production","inMailer":false,"i18nLocale":"en","i18nDefaultLocale":"en","rorVersion":"13.0.2","rorPro":false,"href":"https://careers.elemis.com/en/postings/ac7f5983-1aa4-4fd9-884c-b9180a7e8ce4","location":"/en/postings/ac7f5983-1aa4-4fd9-884c-b9180a7e8ce4","scheme":"https","host":"careers.elemis.com","port":null,"pathname":"/en/postings/ac7f5983-1aa4-4fd9-884c-b9180a7e8ce4","search":null,"httpAcceptLanguage":"en-US,en;q=0.9","serverSide":false}</script><div id="External::Careerspage::Renderrichtrixcontent-react-component-e2213b66-90ff-417b-8101-5e4fac1f937a"><div><div><!--block-->The role of the Retail Excellence Trainer is to deliver engaging and inspiring theoretical and practical training for the retail division, support customer events, and engage in promotional activities.<br><br>The key focus of this role is to enhance the skills and knowledge of our retail professionals, ensuring they deliver a high-quality ELEMIS retail journey. This includes incorporating skilled Elemis consultation and premium retail activations, eventing and customer experience.&nbsp; Ensuring that the retail teams are always&nbsp; engaging and have accurate product recommendations, utilising effective sales skills techniques to support store AVO and KPIs, and coaching the retail team to deliver outstanding ELEMIS customer experience. In addition, this role will work towards elevating the knowledge of our specialty stores such as Sephora and Boots staff knowledge and build brand love and loyalty in those stores.&nbsp;<br><br></div><div><!--block-->This role works with the Retail Excellence Manager and Head of Retail Education to support business goals and brand awareness and drive company sales within the retail channel.&nbsp; The Retail Excellence Trainer for London and the South will be focused on supporting the main ELEMIS doors, across speciality, premium and owned locations within the UK.&nbsp;</div></div></div><script type="application/json" class="js-react-on-rails-component" data-component-name="External::Careerspage::Renderrichtrixcontent" data-dom-id="External::Careerspage::Renderrichtrixcontent-react-component-e2213b66-90ff-417b-8101-5e4fac1f937a">{"htmlString":"\u003cdiv\u003e\n\u003c!--block--\u003eThe role of the Retail Excellence Trainer is to deliver engaging and inspiring theoretical and practical training for the retail division, support customer events, and engage in promotional activities.\u003cbr\u003e\u003cbr\u003eThe key focus of this role is to enhance the skills and knowledge of our retail professionals, ensuring they deliver a high-quality ELEMIS retail journey. 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In addition, this role will work towards elevating the knowledge of our specialty stores such as Sephora and Boots staff knowledge and build brand love and loyalty in those stores. \u003cbr\u003e\u003cbr\u003e\n\u003c/div\u003e\u003cdiv\u003e\n\u003c!--block--\u003eThis role works with the Retail Excellence Manager and Head of Retail Education to support business goals and brand awareness and drive company sales within the retail channel.  The Retail Excellence Trainer for London and the South will be focused on supporting the main ELEMIS doors, across speciality, premium and owned locations within the UK. 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class="external-definition-list hide-at-sm-block" id="external-jobs-show-meta-mobile"><dt class="pinpoint-job-sidebar--department">Department</dt><dd class="pinpoint-job-sidebar--department">Education</dd><dt class="pinpoint-job-sidebar--employmenttype">Employment Type</dt><dd class="pinpoint-job-sidebar--employmenttype">Permanent - Full Time</dd><dt class="pinpoint-job-sidebar--location">Location</dt><dd class="pinpoint-job-sidebar--location">Head Office, London</dd><dt class="pinpoint-job-sidebar--workplace-type">Workplace type</dt><dd class="pinpoint-job-sidebar--workplace-type">Hybrid</dd></dl><h2 class="external-panelheading" id="responsibilities-heading">What Will You Do?</h2><div class="external-paneltrix-content external-paneltrix-content--colored" id="responsibilities-body"><div id="External::Careerspage::Renderrichtrixcontent-react-component-7f0f228f-18ff-4051-8856-04bfb9fc9ebf"><div><div><!--block--><strong>Coaching and Development:<br></strong><br></div><ul><li><!--block-->Educate staff on the features and benefits of all ELEMIS product franchises strengthening product knowledge throughout the retail channel, leading to increased customer confidence levels and retail sales.</li><li><!--block-->Provide training on all NPD, retail services and seasonal GWP’s to maximize sell through.</li><li><!--block-->Be abreast of new technology, competitors and industry product trends that may be discussed during training delivery</li><li><!--block-->Support coaching for new retail hire onboarding&nbsp;</li><li><!--block-->Support the ongoing development of the retail specialists and in-store teams. &nbsp;</li><li><!--block-->Deliver on-site quartile store coaching plans. &nbsp;</li><li><!--block-->Coach store managers to confidently asses' staff and conduct training when needed.&nbsp;</li><li><!--block-->Focus on our Flagship Boutique store and the team’s skills and knowledge working with the Senior Retail Excellence Trainer to measure impact.&nbsp;</li></ul><div><!--block--><br></div><div><!--block--><strong>Deliver Retail Training Programs:<br></strong><br></div><ul><li><!--block-->Work collaboratively with your Northern counterpart to provide onboarding training for all new retail staff at the ELEMIS Training Academy and may occasionally train at an ELEMIS pop-up training space.</li><li><!--block-->Deliver ongoing training to the retail team, alongside your regional counterparts that strengthens their treatment expertise, product knowledge and selling techniques.&nbsp;</li><li><!--block-->Ensure all team members in retail are trained in the ELEMIS experience and Power of 4</li><li><!--block-->Confidently deliver streamed retail training</li><li><!--block-->Provide hands-on training for ELEMIS retail activations and Eventing.</li><li><!--block-->Develop when needed bespoke training sessions for key retailers.&nbsp;</li></ul><div><!--block-->&nbsp;</div><div><!--block--><strong>Elevate Brand Standards:<br></strong><br></div><ul><li><!--block-->Share best practice guidelines and operational manuals to support retail teams in delivering exceptional customer experiences and adherence to brand standards.&nbsp;</li><li><!--block-->Evaluate and assess the level of competency of the retail therapist to attain certification.&nbsp;</li><li><!--block-->Take pride in your appearance as an ambassador of the brand and lead by example.</li><li><!--block-->Perform regular assessments of retail locations to identify areas for improvement, providing actionable feedback and recommendations to store management.</li><li><!--block-->Train Store Management in assessing staff and training.&nbsp;</li><li><!--block-->Support retail in-store events and activations.</li><li><!--block-->Present retail consumer masterclasses when needed</li><li><!--block-->Support PR team with influencer events when needed&nbsp;</li></ul><div><!--block--><br></div><div><!--block--><strong>Performance Measurement:&nbsp;</strong></div><ul><li><!--block-->Provide feedback to the Retail Excellence manager and Head of Retail Education on content development needs for the UK/IRE market and assist with support on key projects as requested.</li><li><!--block-->Test and trial new content for the retail channel.</li><li><!--block-->Work with Senior Retail Excellence Trainer to present regular reports to Head of Retail Education on the effectiveness of coaching programs, highlighting successes, challenges, and recommendations for future initiatives.</li><li><!--block-->Guided by Head of Retail Education establish metrics to measure the impact of coaching and training initiatives</li><li><!--block-->Prepare and share on-site training plans with key stakeholders</li><li><!--block-->Feedback on retail associate’s performance (strengths and weaknesses) and recommended training plans.</li><li><!--block-->Provide timely and accurate feedback to key stakeholders regarding on-site coaching and outcomes and personal retail and service sales performance when working in a store or counter.</li><li><!--block-->Provide feedback post working on an event to the key stakeholders</li></ul><div><!--block-->&nbsp;<br><br></div><div><!--block--><strong>Qualifications/Experience:&nbsp;<br></strong><br></div><ul><li><!--block-->Beauty Therapy qualification to NVQ level 3 or equivalent, including facial and body electrical is a bonus</li><li><!--block-->Experience within retail and has worked on shop floor</li><li><!--block-->Teaching qualification highly desirable&nbsp;</li><li><!--block-->Passionate about beauty retail and professional skin services.</li><li><!--block-->Good level and standard of UK/European education or equivalent</li><li><!--block-->Proven experience working in a retail environment demonstrating successful attainment of monthly store KPIs</li><li><!--block-->Previous training and coaching experience within the retail arena&nbsp;</li><li><!--block-->Previous training and coaching experience with treatment services</li><li><!--block-->General computer literacy in Microsoft Word, Excel, PowerPoint, and Outlook</li><li><!--block-->Familiarity with health and safety regulations in the beauty industry.</li></ul></div></div><script type="application/json" class="js-react-on-rails-component" data-component-name="External::Careerspage::Renderrichtrixcontent" data-dom-id="External::Careerspage::Renderrichtrixcontent-react-component-7f0f228f-18ff-4051-8856-04bfb9fc9ebf">{"htmlString":"\u003cdiv\u003e\n\u003c!--block--\u003e\u003cstrong\u003eCoaching and Development:\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003e\n\u003c/div\u003e\u003cul\u003e\n\u003cli\u003e\n\u003c!--block--\u003eEducate staff on the features and benefits of all ELEMIS product franchises strengthening product knowledge throughout the retail channel, leading to increased customer confidence levels and retail sales.\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eProvide training on all NPD, retail services and seasonal GWP’s to maximize sell through.\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eBe abreast of new technology, competitors and industry product trends that may be discussed during training delivery\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eSupport coaching for new retail hire onboarding \u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eSupport the ongoing development of the retail specialists and in-store teams.\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eDeliver on-site quartile store coaching plans.\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eCoach store managers to confidently asses' staff and conduct training when needed. \u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eFocus on our Flagship Boutique store and the team’s skills and knowledge working with the Senior Retail Excellence Trainer to measure impact. \u003c/li\u003e\n\u003c/ul\u003e\u003cdiv\u003e\n\u003c!--block--\u003e\u003cbr\u003e\n\u003c/div\u003e\u003cdiv\u003e\n\u003c!--block--\u003e\u003cstrong\u003eDeliver Retail Training Programs:\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003e\n\u003c/div\u003e\u003cul\u003e\n\u003cli\u003e\n\u003c!--block--\u003eWork collaboratively with your Northern counterpart to provide onboarding training for all new retail staff at the ELEMIS Training Academy and may occasionally train at an ELEMIS pop-up training space.\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eDeliver ongoing training to the retail team, alongside your regional counterparts that strengthens their treatment expertise, product knowledge and selling techniques. \u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eEnsure all team members in retail are trained in the ELEMIS experience and Power of 4\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eConfidently deliver streamed retail training\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eProvide hands-on training for ELEMIS retail activations and Eventing.\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eDevelop when needed bespoke training sessions for key retailers. \u003c/li\u003e\n\u003c/ul\u003e\u003cdiv\u003e\n\u003c!--block--\u003e \u003c/div\u003e\u003cdiv\u003e\n\u003c!--block--\u003e\u003cstrong\u003eElevate Brand Standards:\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003e\n\u003c/div\u003e\u003cul\u003e\n\u003cli\u003e\n\u003c!--block--\u003eShare best practice guidelines and operational manuals to support retail teams in delivering exceptional customer experiences and adherence to brand standards. \u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eEvaluate and assess the level of competency of the retail therapist to attain certification. \u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eTake pride in your appearance as an ambassador of the brand and lead by example.\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003ePerform regular assessments of retail locations to identify areas for improvement, providing actionable feedback and recommendations to store management.\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eTrain Store Management in assessing staff and training. \u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eSupport retail in-store events and activations.\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003ePresent retail consumer masterclasses when needed\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eSupport PR team with influencer events when needed \u003c/li\u003e\n\u003c/ul\u003e\u003cdiv\u003e\n\u003c!--block--\u003e\u003cbr\u003e\n\u003c/div\u003e\u003cdiv\u003e\n\u003c!--block--\u003e\u003cstrong\u003ePerformance Measurement: \u003c/strong\u003e\n\u003c/div\u003e\u003cul\u003e\n\u003cli\u003e\n\u003c!--block--\u003eProvide feedback to the Retail Excellence manager and Head of Retail Education on content development needs for the UK/IRE market and assist with support on key projects as requested.\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eTest and trial new content for the retail channel.\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eWork with Senior Retail Excellence Trainer to present regular reports to Head of Retail Education on the effectiveness of coaching programs, highlighting successes, challenges, and recommendations for future initiatives.\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eGuided by Head of Retail Education establish metrics to measure the impact of coaching and training initiatives\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003ePrepare and share on-site training plans with key stakeholders\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eFeedback on retail associate’s performance (strengths and weaknesses) and recommended training plans.\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eProvide timely and accurate feedback to key stakeholders regarding on-site coaching and outcomes and personal retail and service sales performance when working in a store or counter.\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eProvide feedback post working on an event to the key stakeholders\u003c/li\u003e\n\u003c/ul\u003e\u003cdiv\u003e\n\u003c!--block--\u003e \u003cbr\u003e\u003cbr\u003e\n\u003c/div\u003e\u003cdiv\u003e\n\u003c!--block--\u003e\u003cstrong\u003eQualifications/Experience: \u003cbr\u003e\u003c/strong\u003e\u003cbr\u003e\n\u003c/div\u003e\u003cul\u003e\n\u003cli\u003e\n\u003c!--block--\u003eBeauty Therapy qualification to NVQ level 3 or equivalent, including facial and body electrical is a bonus\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eExperience within retail and has worked on shop floor\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eTeaching qualification highly desirable \u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003ePassionate about beauty retail 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class="external-panelheading" id="skills-heading">What we are looking for:</h2><div class="external-paneltrix-content external-paneltrix-content--colored" id="skills-body"><div id="External::Careerspage::Renderrichtrixcontent-react-component-ba3af9a1-dd33-4532-b2b4-cb7d0e5d14ef"><div><div><!--block--><br></div><ul><li><!--block-->Knowledge of retail trends</li><li><!--block-->Patience and encouragement are required within the training environment.</li><li><!--block-->Adaptable to the diverse learning styles of retail professionals.</li><li><!--block-->Self-motivated, organised with strong attention to detail.</li><li><!--block-->Exceptional communication, presentation and facilitation skills</li><li><!--block-->Experience working within a team environment, working collaboratively, and building positive business partnerships</li><li><!--block-->Ability to listen and understand the needs of others, translating those needs into elevated education</li><li><!--block-->Passion for 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