<div id="job-desription" class="INHERIT DEFAULT-UL basis-0 flex-grow"><h3><strong>Retail Bureau Manager (Store Manager)</strong></h3><h3><strong>Hours: </strong>38 hours per week&nbsp;<br><strong>Location/s:&nbsp;&nbsp;</strong>CV11 5TZ<br><strong>Responsible for: </strong>A small team of Retail Colleagues.<strong>&nbsp;</strong><br>&nbsp;</h3><h3>&nbsp;</h3><h3><strong>Lead the Way as a Retail Bureau Manager</strong></h3><p>Are you a natural leader who thrives in a fast-paced, customer-focused environment? Do you have a passion for retail, financial services, and driving performance? At eurochange, our Bureau Managers don’t just manage branches – they inspire, empower, and set the standard for delivering exceptional service.</p><p>As a Bureau Manager, you’ll be at the heart of our retail FX business, leading your team to success with outstanding leadership, commercial acumen, and a commitment to making every customer’s experience seamless and memorable. From hitting sales targets and ensuring compliance to building a motivated, high-performing team, you’ll play a key role in bringing our purpose to life.</p><hr><h3><strong>What you'll be doing on a day-to-day basis...</strong></h3><ul><li>Own the performance of your branch, driving revenue and profitability through excellent customer service and strong sales strategies</li><li>Inspire and coach your team to deliver personalised, engaging experiences for every customer</li><li>Build lasting relationships with customers, understanding their travel needs and matching them with the right products</li><li>Actively promote our full range of services to help customers make their travel money experience better, simpler, and more convenient</li><li>Act as the first point of contact for customer queries and complaints, resolving them quickly and professionally</li><li>Lead by example in delivering our eurochange sales framework and maintaining our high standards</li><li>Ensure full compliance with AML, KYC, and company procedures, upholding our reputation for integrity and trust</li><li>Conduct regular cash reconciliations and audits to manage risk and minimise losses</li><li>Analyse branch KPIs and performance data to identify opportunities for improvement</li><li>Train and mentor your team to grow their skills, confidence, and careers</li><li>Manage operational excellence by keeping your branch organised, secure, and compliant with all regulations</li><li>Collaborate with peers, Regional Managers, and Support Centre teams to share insights and drive success across the wider business</li><li>Proactively seek opportunities to innovate and improve processes that enhance the customer experience.</li></ul><hr><h3><strong>Our Leadership Behaviours</strong></h3><p>As a Bureau Manager, you’ll be expected to:</p><ul><li>Lead by example, embodying eurochange’s values in every interaction</li><li>Communicate clearly and confidently, ensuring your team knows what’s expected and feels supported</li><li>Empower your team to make decisions, solve problems, and take ownership of their performance</li><li>Recognise and celebrate success, motivating your team to achieve and exceed their targets</li><li>Demonstrate resilience and adaptability in a fast-paced retail environment</li><li>Foster a positive, inclusive workplace where everyone feels valued and can thrive</li><li>Give and receive feedback openly and constructively, always looking for ways to improve</li><li>Stay commercially aware, understanding how your decisions impact the branch and the wider business</li></ul><hr><h3><strong>The Stand-Out Qualities to Be Part of #Teameurochange</strong></h3><ul><li>Proven experience leading teams in a retail, banking, or financial services environment</li><li>A commercial mindset with a track record of meeting and exceeding sales targets</li><li>Strong leadership skills with the ability to motivate, coach, and develop others</li><li>Financial acumen, including managing budgets, cash handling, and risk controls</li><li>Knowledge of AML, KYC, and financial compliance standards</li><li>A passion for customer service and relationship building</li><li>Excellent communication, problem-solving, and organisational skills</li></ul><hr><h3><strong>Our Perks Are Out of This World!</strong></h3><ul><li>Colleague Rate on Travel Money</li><li>28 days holiday (inclusive of bank holidays)</li><li>High Street Discounts</li><li>Free 24/7 Virtual GP service for you and your family</li><li>Cycle to Work Scheme</li><li>Employee Wellbeing &amp; Financial Support through Retail Trust</li><li>Employee Assistance Programme – because you matter!</li><li>Wagestream – access your earned wages when you need it</li><li>Recognition Awards for outstanding service</li><li>Additional holiday entitlement after 1 year</li><li>Life Assurance</li><li>…and much more!</li></ul><hr><h3><strong>Our Vision</strong></h3><p>To be the UK’s go-to travel money provider, adding value to every customer’s journey.</p><h3><strong>Our Purpose</strong></h3><p>Foreign exchange… but better, simpler &amp; more convenient. We’re the trusted inspirational experts.</p><h3><strong>Our Values</strong></h3><p>We Strive | We Trust | We’re Aspirational | We’re Responsible | We’re Sincere</p></div><div class="mb-[20px] tablet:mt-0 tablet:mb-0 tablet:w-[332px] mobile:w-full"><job-description-card class="ng-tns-c1550478706-2"><div class="w-full mb-[20px] tablet:mb-0 border-1 border-neutral-200 bg-neutral-25 rounded-md shadow-300 group" style="font-family: Quicksand;"><!----><div class="p-5 tablet:p-8"><div class="flex flex-col gap-5"><div class="paragraph-2 font-semibold axiom0-0 axiom-scraped-0"> Retail Bureau Manager </div><div class="flex gap-2 items-start"><div class="mt-[2px]"><i class="fak fa-talos-location-pin fa-xl text-neutral-400"></i></div><div class="flex flex-col items-start"><div><p class="paragraph-2 font-medium text-neutral-600 axiom1-0 axiom-scraped-1" style="font-family: Quicksand;"> Nuneaton, Warwickshire, United Kingdom </p><!----></div><div><p style="font-family: Quicksand;" class="paragraph-3 text-4"> CV11 5TZ </p><!----></div></div></div><!----><div class="flex gap-2"><div class="items-start mt-[2px]"><i class="fak fa-talos-dollar fa-xl text-neutral-400"></i></div><span class="paragraph-2 font-medium text-neutral-600 axiom2-0 axiom-scraped-2"> £13.30 per hour<!----><!----></span></div><!----><div class="flex gap-2 items-center"><i class="fak fa-talos-clock fa-xl text-neutral-400"></i><span class="paragraph-2 font-medium text-neutral-600 axiom3-0 axiom-scraped-3"> Permanent - Full-time </span></div><!----><div class="border-b border-neutral-200 w-full"></div><!----><div class="flex gap-2 items-center"><i class="fak fa-talos-information fa-lg text-neutral-400"></i><span class="paragraph-1 font-normal text-neutral-600"> Posted 23 days ago </span></div><!----><div class="flex gap-2 items-center"><i class="fak fa-talos-information fa-lg text-neutral-400"></i><span class="paragraph-1 font-normal text-neutral-600"> Closing date: 14/10/2025 </span></div><!----><div class="flex gap-2 items-center"><i class="fak fa-talos-information fa-lg text-neutral-400"></i><span class="paragraph-1 font-normal text-neutral-600"> Job reference: DG1387330NunRBM </span></div><!----></div></div></div></job-description-card><job-documents class="ng-tns-c1550478706-2"><!----></job-documents><!----></div>