Retail Account Manager

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Elemis

Retail Account Manager

Job description

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class="external-definition-list hide-at-sm-block" id="external-jobs-show-meta-mobile"><dt class="pinpoint-job-sidebar--department">Department</dt><dd class="pinpoint-job-sidebar--department">Retail</dd><dt class="pinpoint-job-sidebar--employmenttype">Employment Type</dt><dd class="pinpoint-job-sidebar--employmenttype">Permanent - Part Time</dd><dt class="pinpoint-job-sidebar--location">Location</dt><dd class="pinpoint-job-sidebar--location">Boots, Brighton</dd><dt class="pinpoint-job-sidebar--workplace-type">Workplace type</dt><dd class="pinpoint-job-sidebar--workplace-type">Onsite</dd></dl><h2 class="external-panelheading" id="responsibilities-heading">What Will You Do?</h2><div class="external-paneltrix-content external-paneltrix-content--colored" id="responsibilities-body"><div id="External::Careerspage::Renderrichtrixcontent-react-component-9d03d08c-cfab-4ae1-a43a-454fb62e7714"><div><div><!--block--><strong>Sales &amp; Productivity</strong></div><ul><li><!--block-->Drive sales performance across allocated retail accounts, ensuring stores achieve and exceed sales targets and productivity benchmarks.</li><li><!--block-->Maximise treatment bookings by promoting services to customers and ensuring treatment rooms are utilised to their full potential.</li><li><!--block-->Analyse sales trends and KPIs to identify opportunities and challenges, implementing action plans to maximize results.</li><li><!--block-->Lead by example on the shop floor, engaging with customers to demonstrate products and treatments, and delivering exceptional customer service.</li><li><!--block-->Plan and execute in-store events and activations to drive customer engagement, boost footfall, and achieve sales goals.</li></ul><div><!--block--><strong>Team Development &amp; Motivation</strong></div><ul><li><!--block-->Recruit, train, and develop a high-performing retail team, fostering a culture of accountability, excellence, and collaboration.</li><li><!--block-->Conduct regular one-to-one performance reviews and contribution discussions with team members to provide coaching, feedback, and clear development plans.</li><li><!--block-->Motivate and inspire the team daily, ensuring high energy and alignment with the company’s values.</li><li><!--block-->Manage absence and performance effectively, addressing challenges proactively while supporting team members to succeed.</li><li><!--block-->Support new team members through their probationary period with structured training, feedback, and guidance to set them up for success.</li><li><!--block-->Identify and nurture talent, building a strong pipeline for succession planning and career progression.</li></ul><div><!--block--><strong>Operational Excellence</strong></div><ul><li><!--block-->Ensure all stock checks are completed regularly, maintaining optimal inventory levels and minimizing shrinkage.</li><li><!--block-->Oversee stock management across stores, ensuring accurate records, timely replenishment, and adherence to sustainability practices.</li><li><!--block-->Ensure that merchandising and display standards align with brand guidelines, creating a visually appealing and inviting environment.</li><li><!--block-->Create and manage rotas to ensure the right people are in the right place at the right time, optimizing customer service and operational efficiency.</li><li><!--block-->Complete treatments to the highest professional standards, ensuring exceptional customer experiences that reflect brand values.</li></ul><div><!--block--><strong>Customer Experience</strong></div><ul><li><!--block-->Focus on delivering an exceptional customer journey by ensuring teams are knowledgeable, approachable, and aligned with brand values.</li><li><!--block-->Monitor and enhance the customer experience from initial engagement to post-purchase follow-up, ensuring customer loyalty and satisfaction.</li><li><!--block-->Promote treatment services and product recommendations through a personalized and professional approach.</li></ul><div><!--block--><strong>Sustainability Focus</strong></div><ul><li><!--block-->Contribute to the brand’s short- and long-term Sustainability Goals across Climate, Biodiversity, and People pillars.</li><li><!--block-->Be mindful of the brand’s sustainability pledge when ordering testers and professional-grade products, reducing unnecessary waste.</li><li><!--block-->Plan and execute promotional activities in a sustainable manner, minimizing waste and environmental impact wherever possible.</li></ul><div><!--block--><strong>Relationship Building</strong></div><ul><li><!--block-->Build and maintain strong relationships with retail partner stores, acting as the key point of contact for brand operations.</li><li><!--block-->Collaborate with store managers to align on shared goals, address challenges, and optimize the customer experience.</li><li><!--block-->Act as a brand ambassador, ensuring the brand is consistently represented to the highest standard.</li></ul><div><!--block--><strong>Coaching &amp; Leadership</strong></div><ul><li><!--block-->Deliver in-store training sessions to enhance the team’s product knowledge, customer service skills, and treatment expertise.</li><li><!--block-->Support colleagues by sharing best practices and fostering a collaborative network across stores.</li><li><!--block-->Ensure all duties are carried out and actions completed in every aspect of the role to uphold the brand’s standards and values.&nbsp;</li></ul></div></div><script type="application/json" class="js-react-on-rails-component" data-component-name="External::Careerspage::Renderrichtrixcontent" data-dom-id="External::Careerspage::Renderrichtrixcontent-react-component-9d03d08c-cfab-4ae1-a43a-454fb62e7714">{"htmlString":"\u003cdiv\u003e\n\u003c!--block--\u003e\u003cstrong\u003eSales \u0026amp; Productivity\u003c/strong\u003e\n\u003c/div\u003e\u003cul\u003e\n\u003cli\u003e\n\u003c!--block--\u003eDrive sales performance across 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optimizing customer service and operational efficiency.\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eComplete treatments to the highest professional standards, ensuring exceptional customer experiences that reflect brand values.\u003c/li\u003e\n\u003c/ul\u003e\u003cdiv\u003e\n\u003c!--block--\u003e\u003cstrong\u003eCustomer Experience\u003c/strong\u003e\n\u003c/div\u003e\u003cul\u003e\n\u003cli\u003e\n\u003c!--block--\u003eFocus on delivering an exceptional customer journey by ensuring teams are knowledgeable, approachable, and aligned with brand values.\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eMonitor and enhance the customer experience from initial engagement to post-purchase follow-up, ensuring customer loyalty and satisfaction.\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003ePromote treatment services and product recommendations through a personalized and professional 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class="external-panelheading" id="skills-heading">The Perfect Candidate:</h2><div class="external-paneltrix-content external-paneltrix-content--colored" id="skills-body"><div id="External::Careerspage::Renderrichtrixcontent-react-component-dd8ffdf7-f6c8-455f-9493-cf9f83e0b40e"><div><ul><li><!--block-->Good level and standard of UK/European education or equivalent</li><li><!--block-->Experience within a similar retail / store role and industry&nbsp;</li><li><!--block-->Experience supervising and managing a team</li><li><!--block-->Proven sales record</li><li><!--block-->Practical work experience in conducting treatments&nbsp;</li><li><!--block-->Good level of computer literacy in Microsoft Word and Excel</li><li><!--block-->Previous experience working with a professional brand&nbsp;</li></ul></div></div><script type="application/json" class="js-react-on-rails-component" data-component-name="External::Careerspage::Renderrichtrixcontent" 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class="external-panelheading" id="benefits-heading">What We Offer You!</h2><div class="external-paneltrix-content external-paneltrix-content--colored" id="benefits-body"><div id="External::Careerspage::Renderrichtrixcontent-react-component-2153cea9-66ad-4d5c-bfa3-766ac76c711e"><div><ul><li><!--block-->Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)</li><li><!--block-->Excellent well-being policies including enhanced Maternity &amp; Paternity policies, Income Protection, Life Assurance and more</li><li><!--block-->Generous Holiday Allowance, increasing with length of service</li><li><!--block-->Company Pension Scheme</li><li><!--block-->Bonus/Commission Scheme</li><li><!--block-->Healthcare Cash Plan (with Dental)</li><li><!--block-->Employee Assistance Programme for all Associates and their families</li><li><!--block-->Cycle to Work Scheme, Season Ticket Loan, 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