<dt class="rm-fieldTitle">Description</dt><dd class="rm-fieldData"><p><span style="font-size: 8pt;"><strong data-start="211" data-end="254">Operations Manager | Fashion E-Commerce | Liverpool | c.£40k</strong></span></p><h3 data-start="323" data-end="347"><span style="font-size: 8pt;"><strong data-start="327" data-end="345">About the Role</strong></span></h3><p><span style="font-size: 8pt;">A fast-growing fashion brand is looking for a hands-on <strong data-start="411" data-end="433">Operations Manager</strong> to lead its <strong data-start="446" data-end="459">Warehouse</strong> and <strong data-start="464" data-end="484">Customer Service</strong> functions. </span></p><p><span style="font-size: 8pt;">Meeting the founder and a senior leader made it clear, that this brand will be huge! Both passionate, energetic and have built a strong, connected culture across every part of the business.</span></p><p><span style="font-size: 8pt;">With a strong e-commerce presence and ambitious growth plans, we need an experienced operator who can scale systems, lead a team, and drive efficiency - all while keeping the customer experience front and centre. </span></p><p><span style="font-size: 8pt;">This role will be well suited to someone who has a passion and interest in fashion and ready to join and grow within a scaling business.</span></p><h3 data-start="715" data-end="743"><span style="font-size: 8pt;"><strong data-start="719" data-end="743">Key Responsibilities</strong></span></h3><h4 data-start="745" data-end="778"><span style="font-size: 8pt;"><strong data-start="753" data-end="778">Warehouse &amp; Logistics</strong></span></h4><ul data-start="779" data-end="1177"><li data-start="779" data-end="847"><span style="font-size: 8pt;">Oversee day-to-day warehouse ops: deliveries, fulfilment, returns.</span></li><li data-start="848" data-end="914"><span style="font-size: 8pt;">Streamline picking and packing processes for speed and accuracy.</span></li><li data-start="915" data-end="984"><span style="font-size: 8pt;">Lead the implementation of a new Warehouse Management System (WMS).</span></li><li data-start="985" data-end="1055"><span style="font-size: 8pt;">Maintain accurate inventory through regular checks and cycle counts.</span></li><li data-start="1056" data-end="1117"><span style="font-size: 8pt;">Drive improvements across logistics, storage, and dispatch.</span></li><li data-start="1118" data-end="1177"><span style="font-size: 8pt;">Manage courier relationships and ensure on-time delivery.</span></li></ul><h4 data-start="1179" data-end="1206"><span style="font-size: 8pt;"><strong data-start="1187" data-end="1206">Team Leadership</strong></span></h4><ul data-start="1207" data-end="1376"><li data-start="1207" data-end="1273"><span style="font-size: 8pt;">Manage a small warehouse team with plans to grow.</span></li><li data-start="1274" data-end="1326"><span style="font-size: 8pt;">Lead hiring, training, and performance management.</span></li><li data-start="1327" data-end="1376"><span style="font-size: 8pt;">Build a motivated and accountable team culture.</span></li></ul><h4 data-start="1378" data-end="1406"><span style="font-size: 8pt;"><strong data-start="1386" data-end="1406">Customer Service</strong></span></h4><ul data-start="1407" data-end="1645"><li data-start="1407" data-end="1486"><span style="font-size: 8pt;">Oversee Customer Service handling daily queries via email/social.</span></li><li data-start="1487" data-end="1537"><span style="font-size: 8pt;">Improve response processes and customer journey.</span></li><li data-start="1538" data-end="1591"><span style="font-size: 8pt;">Handle escalated complaints or returns when needed.</span></li><li data-start="1592" data-end="1645"><span style="font-size: 8pt;">Use feedback to support business-wide improvements.</span></li></ul><h3 data-start="1652" data-end="1677"><span style="font-size: 8pt;"><strong data-start="1656" data-end="1677">What You'll Bring</strong></span></h3><ul data-start="1678" data-end="2064"><li data-start="1678" data-end="1739"><span style="font-size: 8pt;">Proven experience n operations, logistics, or warehouse management. Ideally from e-comm or fashion.</span></li><li data-start="1740" data-end="1787"><span style="font-size: 8pt;">Experience implementing/managing WMS systems.</span></li><li data-start="1788" data-end="1836"><span style="font-size: 8pt;">Strong stock control and fulfilment knowledge.</span></li><li data-start="1837" data-end="1897"><span style="font-size: 8pt;">Confident team leader with excellent communication skills.</span></li><li data-start="1898" data-end="1956"><span style="font-size: 8pt;">Detail-oriented, highly organised, and solutions-driven.</span></li><li data-start="1957" data-end="2008"><span style="font-size: 8pt;">Comfortable in a fast-paced, growing environment.</span></li><li data-start="2009" data-end="2064"><span style="font-size: 8pt;">Passion for delivering standout customer experiences.</span></li></ul><h3 data-start="2071" data-end="2094"><span style="font-size: 8pt;"><strong data-start="2075" data-end="2094">What's on Offer</strong></span></h3><ul data-start="2095" data-end="2334"><li data-start="2095" data-end="2130"><span style="font-size: 8pt;">Competitive salary and benefits</span></li><li data-start="2131" data-end="2184"><span style="font-size: 8pt;">Real responsibility in a growing e-commerce brand</span></li><li data-start="2185" data-end="2234"><span style="font-size: 8pt;">Freedom to bring ideas and improve operations</span></li><li data-start="2235" data-end="2271"><span style="font-size: 8pt;">Career development opportunities</span></li><li data-start="2272" data-end="2293"><span style="font-size: 8pt;">Product discounts for staff, family and friends </span></li><li data-start="2294" data-end="2334"><span style="font-size: 8pt;">Supportive, fast-moving team culture</span></li></ul><p><strong style="font-size: 8pt;">BBBH: 34571</strong></p></dd>