<h3 class="theme-panel-header text-2xl pb-6 theme-vacancy-section-title">About the role</h3><p>As Operational Loyalty Assistant you are responsible for the smooth day to day delivery of Matalan Me, working, cross-functionally to provide support for retail teams, driving acquisition, data capture and monitoring retail reports to make recommendations for improvement.</p><ul><li>Use BI reports to share store and online performance against loyalty acquisition, data capture and participation on a weekly, monthly and quarterly basis.</li><li>Own the store communication brief for new initiatives, providing support to Retail Operations and Central Planning supporting store colleagues delivering loyalty targets.</li><li>Own the Loyalty card stock, managing reports, forecasting usage and budget for re-ordering.</li><li>Own the day to day planning, delivery and reporting of the free gifts and partnership strategy.</li><li>Work with digital trading teams to plan and execute early access events ensuring smooth customer journeys.</li><li>Work with experiential and retail teams to plan and execute in person exclusive events at key seasonal moments.</li><li>Ensure Reward account functionality and journeys are as required for each campaign.</li><li>Own the free gift and partnership strategy and manage third parties to deliver.</li><li>Own the calendar of early access evens and in person exclusive events.</li></ul><div class="absolute bottom-2 right-2"><button onclick="scrollToTop()" class="theme-primary p-2 rounded-lg flex"><i translate="no" class="material-symbols-outlined"> arrow_upward </i></button></div>