<h3 class="theme-panel-header text-2xl pb-6 theme-vacancy-section-title">About the role</h3><p>As Loyalty Manager you will be responsible for owning and leading the Matalan Me Loyalty proposition, driving the overall strategy, commercial performance and ongoing data-led enhancements. You will lead your team to ensure a seamless omni-channel customer experience across Retail and Online, managing key MarTech platforms and maximising customer lifetime value through compelling loyalty benefits and initiatives.</p><p><strong>Key Responsibilities:</strong></p><p><strong>Strategy &amp; KPIs</strong></p><p>•Own the delivery of Loyalty KPIs, tracking and reporting on a weekly, monthly and quarterly basis.</p><p>•Own the Matalan Me P&amp;L, working with Commercial Finance and Trade Planning &amp; Merchandising to forecast, measure and deliver an always on offer strategy.</p><p>•Stay informed on emerging trends in Loyalty and MarTech, proactively identifying and implementing opportunities to drive growth.&nbsp;</p><p>•Oversee core loyalty operations of discount functionality, card stock, reward account and their associated budgets.&nbsp;</p><p>•Lead and develop a cross-functional team to embed Matalan Me as an integral part of our team culture and an everyday way of working.&nbsp;</p><p>•Manage and oversee the end to end execution of new initiatives from concept to delivery.</p><p>•Continuously review loyalty customer journeys, hierarchy of messaging and UX to optimize customer experience and deliver on next best action.</p><p>•Build and role model a positive working relationship with third parties to deliver a customer centric, best in industry, free gift, prize draw and partnership strategy.</p><p><strong>Data &amp; Reporting:&nbsp;</strong></p><p>•Drive a data driven culture, harnessing data and reporting to develop new initiatives and iterate the proposition to deliver against customer and business needs.</p><p><strong>Create an environment for the team where:</strong></p><p>•Each colleague is clear in their role and the part they play in delivering the overall Loyalty trade strategy and KPI’s.  &nbsp;</p><p>•Everyone can develop their skills and capabilities and see opportunities for personal growth.  &nbsp;</p><p>•Colleagues are supported and coached based on individual strengths, development needs and aspirations. &nbsp;</p><p>&nbsp;</p><div class="absolute bottom-2 right-2"><button onclick="scrollToTop()" class="theme-primary p-2 rounded-lg flex"><i translate="no" class="material-symbols-outlined"> arrow_upward </i></button></div>