<div><div style=""><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">We are looking to recruit an Installations Coordinator to join the team on a part time basis for a period of 6 months. The purpose of the role will be to effectively support the DIFM (Do It For Me) proposition; liaise between internal and external customers, third party suppliers, our network of stores and distribution teams to successfully action any requests in support of the installation service.</font></div><div style=""><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><br></font></div><div style=""><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">This is a hybrid role working 20 hours per week over 5 days (4 hours each day). The timings will be discussed further at the interview stage.</font></div><div style=""><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><br></font></div><div style=""><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><strong>Key Accountabilities:</strong></font></div><div style=""><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><br></font></div><div style=""><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Responsibilities will include but will not be restricted to:&nbsp;&nbsp;</font></div><div style=""><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><br></font></div><div style=""><ul><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Maintain communication with both internal and external stakeholders throughout the order and installation process to ensure they are fully informed of the customer and installer journeys</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Allocate Corrective actions requests in a timely manner to meet defined targets and provide advice about completion of work</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Ensure that installers are provided with all relevant details at allocation stage and that any instructions are issued in a timely manner&nbsp;&nbsp;</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Liaise with colleagues and stakeholders at key points in the process to ensure there are no delays and that the proposed completion dates are met</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Engage with Submitters to ensure stock is delivered on time for works to commence and order replacement items are required if damaged or not delivered when ordered by submitter.</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Maintain accurate timely and detailed records including input to the central database system (FSM)</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Process requests to amend or cancel required works as deemed appropriate&nbsp;</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Attend regular Corrective action review meetings focussed on continuous improvement across the department&nbsp;</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Track ongoing corrective action works and report progress to management, producing timelines as required&nbsp;&nbsp;</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Resolve queries raised by internal and external customers relating to any payments on Corrective action.</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Maintain quality documents as required, identifying where processes may need to be reviewed&nbsp;</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Respond at pace to all contacts and work queues to meet individual targets and departmental service level agreements.</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">M</font>inimise the delay in resolutions for any requests and work queues; seek assistance from internal and external stakeholders if necessary to achieve a speedier resolution.</li><li>Ensure that close attention to detail is maintained to uphold accuracy of all payments, deductions and work queues.</li><li>Ensure that the most recent installer compliance reports are used to ensure accuracy of work allocation</li><li>Creation and provision of management reports to support the development the installer and customer journeys</li><li>Take ownership of own work streams and ensure service standards and SLAs are upheld, whilst providing insight into the continual development of the service</li></ul></div><div style=""><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><br></font></div><div style=""><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><strong>What are we looking for:</strong></font></div><div style=""><ul><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Worked within the Services Sector during the last 18 months or within a similar role</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Proven track record of working in the delivery of high quality customer service</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Ability to work collaboratively in a fast-changing and flexible environment</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Multiple IT systems&nbsp;</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Using own initiative, working at pace to tight deadlines</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Working across different teams and understanding a variety of roles and responsibilities</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Taking ownership of own streams whilst demonstrating flexibility when required</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Delivers results consistently&nbsp;</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Strong verbal and written communication skills and the ability to communicate with a range of internal and external stakeholders&nbsp;</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Excellent planning and organisation skills and the ability to prioritise and complete multiple tasks to agreed timescales</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Willingness to take responsibility, own tasks and deliver on time</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Ability to work quickly, with excellent attention to detail, a high level of accuracy and a methodical approach, even under pressure</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Ability to use own initiative and take proactive actions to resolve problems&nbsp;</font></li></ul></div><div style=""><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><br></font></div><div style=""><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><strong>What can we offer you?</strong></font></div><div style=""><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us.</font></div><div style=""><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><br></font></div><div style=""><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">We’ll also equip you with a benefits package that includes:</font></div><div style=""><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><br></font></div><div style=""><ul><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Competitive bonus (2027 period)</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Contributory pension scheme</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Colleague discount&nbsp;</font></li><li><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme.</font></li></ul></div><div style=""><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><br></font></div><div style=""><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education &amp; loans, and access to parental, menopause and fertility support.&nbsp;</font></div><div style=""><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><br></font></div><div style=""><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">We recognise the value of bringing our teams together to collaborate, support each other and build on our amazing culture.&nbsp; We are also encouraging our teams to work flexibly, with a blend of remote / office working.&nbsp;</font></div><div style=""><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><br></font></div><div style=""><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><strong>About Us:&nbsp;</strong></font></div><div style=""><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">Wickes is a multi-channel retailer operating in the home improvement market.&nbsp; With 40 years in industry, Wickes now generates revenue in excess of £1.3Bn across 230 stores delivered by 8,000+ colleagues.&nbsp;&nbsp;</font></div><div style=""><font color="#222222" face="Arial, Helvetica, sans-serif" size="2">But it is the Wickes’ culture that we are really proud of as it’s a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.</font></div><div style=""><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><br></font></div><div style=""><font color="#222222" face="Arial, Helvetica, sans-serif" size="2"><br></font></div><div style=""><br></div></div><div><span style="font-family: Arial, Helvetica, sans-serif; font-size: small; color: rgb(34, 34, 34);"><br></span></div><div><span style="font-family: Arial, Helvetica, sans-serif; font-size: small; color: rgb(34, 34, 34);"><br></span></div><div><span style="font-family: Arial, Helvetica, sans-serif; font-size: small; color: rgb(34, 34, 34);">Vacancy Reference #</span></div><div><span style="font-family: Arial, Helvetica, sans-serif; font-size: small; color: rgb(34, 34, 34);"><br></span></div><div><span style="font-family: Arial, Helvetica, sans-serif; font-size: small; color: rgb(34, 34, 34);">Please contact us&nbsp;</span><a href="https://www.wickescareers.co.uk/reasonable-adjustments" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.wickescareers.co.uk/reasonable-adjustments&amp;source=gmail&amp;ust=1665218416227000&amp;usg=AOvVaw2727RLDdu25CVf4RaodB8R" style="font-family: Arial, Helvetica, sans-serif; font-size: small; color: rgb(17, 85, 204);">here</a><span style="font-family: Arial, Helvetica, sans-serif; font-size: small; color: rgb(34, 34, 34);">&nbsp;if you require any adjustments within the application process.&nbsp; If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note,&nbsp;this link is only for reasonable adjustments required - general enquiries, or direct CV applications cannot be accepted via this form.</span></div>