<div id="job-desription" class="INHERIT DEFAULT-UL basis-0 flex-grow"><p>🚁<strong> Join Our Lifesaving Team&nbsp;</strong>🚁</p><p><span><strong>IT Service Manager (Fixed Term - 6 months)</strong></span></p><p><strong>Full Job Description:</strong> <a href="https://airambulance.sharepoint.com/:b:/g/HR/EWhnaKqQZDRBrPYcpkWkWCQB1B3AOj3JFBR0wX3ikRo3Ag"><strong><span><em>Click Here</em></span></strong></a></p><p><strong>📍</strong><strong> Location:</strong><span> <strong>Rugby, Warwickshire (Hybrid - 60% of your working week can be at home)</strong></span></p><p><strong>🕒</strong><strong>&nbsp; Hours:<span> 37.5</span></strong></p><p><strong><span>Salary: £46,472</span></strong></p><p><strong>Benefits:&nbsp;</strong><a href="https://drive.google.com/file/d/15hLTwvRd9CpbW8rFRpiUCAPSRSlD8iVs/view?usp=sharing">Benefits Summary</a></p><p>We’re on the lookout for a IT Service Manager<span><strong><em>&nbsp;</em></strong></span>to support the <span><strong>IT Team, on a 6 month fixed term contract</strong></span></p><p>If you’re looking for more than a job, motivated by purpose and ready to make a real impact to an organisation that is committed to saving lives every day, then this may be the opportunity you’ve been waiting for!</p><p><strong>What We Offer:</strong></p><ul><li>Enhanced annual leave, with even more added as your service grows</li><li>Additional annual leave purchase options</li><li><strong><span>Core working hours 10:00am – 15:00 pm</span></strong></li><li>Enhanced sick pay</li><li>Life assurance</li><li>Blue Light Card eligibility and access to generous discount schemes</li><li>A supportive, purpose-driven team</li><li>Access to our comprehensive Employee Assistance Programme</li><li>As part of our commitment to <strong>equality, diversity and inclusion, </strong>our people are encouraged to get involved in our internal EDI networks, which provide opportunities to connect, share experiences and help to shape a more inclusive workplace. Want to find out more? Click here -&nbsp;<a href="https://theairambulanceservice.org.uk/campaigns/edi/">EDI - The Air Ambulance Service</a></li></ul><p><strong>✨</strong><strong> What You’ll Be Doing:</strong></p><p>We are seeking an experienced IT Service Manager to over the daily delivery of IT services provided by our external IT support vendor.</p><p>This role will be the key point of contact for IT operational matters, ensuring service performance, risk management and business continuity planning are effectively managed.</p><p>The successful candidate will also capture ongoing support requirements, own the continual service improvement register and support TAAS in shaping and defining future IT service requirements.</p><p><strong>🚀</strong><strong> What We’re Looking For:</strong></p><ul><li>Demonstrable evidence of behaviour in line with the core values of TAAS throughout career to date.</li><li>Collaborative approach to achieving departmental and wider organisational objectives&nbsp;</li><li>Passion for the work that TAAS does.</li><li>A flexible approach to allow adaptability to the changing needs of the organisation.</li><li>Previous experience in the non-profit / charity sector.</li><li>Strong background in IT Service Management.</li><li>Experience and managing external IT support vendors and service delivery.</li><li>Knowledge of business continuity planning and IT disaster recovery.</li><li>Experience with Microsoft 365, SharePoint, OneDrive and fundraising platforms.</li><li>Strong organisational communication and stakeholder management skills.</li><li>Understanding of IT governance frameworks.</li></ul><p>Ability to manage risks, prioritise issues and make decisions.</p><p><strong><em>💛</em></strong><strong><em> What’s In It For You:</em></strong></p><p>At TAAS, you’ll be part of a passionate and committed charity that’s making a real difference every day. We value professionalism, compassion and teamwork — and we’re proud of our inclusive, supportive culture.&nbsp;</p><p>Whether it’s supporting emergency services from behind the scenes or helping shape the future of our leadership, you’ll play a crucial role in helping us save lives.&nbsp;</p><p>The Air Ambulance Service isn’t just a place to work; it’s a place to build a meaningful career.</p><p><strong>Click “Apply Now” and help us to keep our helicopters flying and continue saving lives.</strong></p><p><strong>Compliance Responsibilities</strong></p><p>In addition to specific compliance requirements within your area of expertise, you also hold responsibility in your specialism for:</p><ul><li>Health &amp; Safety and Environment</li><li>Safeguarding</li><li>Data Protection</li><li>Equality, Diversity, and Inclusion</li><li>Quality</li></ul><p>You are expected and encouraged to raise and escalate appropriately any potential breaches or areas for improvement regarding the above.</p><p>The role is subject to a <span><strong>Basic</strong></span>&nbsp;DBS&nbsp;check.</p><p><em><strong>Environment</strong></em></p><p><em>TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice.</em></p><p><em>As an organisation, TAAS are committed to ensuring the safety and welfare of children and vulnerable adults involved in any of our activities. Our commitment applies to all acting on our behalf, i.e., employees, contractors, volunteers, supporters, patient, donors and visitors, meaning that all have a responsibility towards safeguarding children, young people and vulnerable adults with whom they have contact with. Any new staff starting with the organisation will need to be committed to Safeguarding, complete relevant Safeguarding training and report any concerns they may have. TAAS operate a safer recruitment process, as part of our Safeguarding policy, which includes identifying and rejecting anyone who may be a risk to vulnerable people.&nbsp;</em></p><p><em>*Please note that we reserve the right to close this before the stated date, should the hiring manager deem there to be enough suitable applicants. We are currently recruiting for this role directly and do not require agency assistance at this time.</em></p></div><div class="mb-[20px] tablet:mt-0 tablet:mb-0 tablet:w-[332px] mobile:w-full"><job-description-card class="ng-tns-c1550478706-2"><div class="w-full mb-[20px] tablet:mb-0 border-1 border-neutral-200 bg-neutral-25 rounded-md shadow-300 group" style="font-family: Roboto;"><!----><div class="p-5 tablet:p-8"><div class="flex flex-col gap-5"><div class="paragraph-2 font-semibold axiom0-0 axiom-scraped-0"> IT Service Manager (6 month Fixed Term) </div><div class="flex gap-2 items-start"><div class="mt-[2px]"><i class="fak fa-talos-location-pin fa-xl text-neutral-400"></i></div><div class="flex flex-col items-start"><div class="ng-star-inserted"><p class="paragraph-2 font-medium text-neutral-600 axiom1-0 axiom-scraped-1" style="font-family: Roboto;"> Rugby </p><!----></div><div class="ng-star-inserted"><p style="font-family: Roboto;" class="paragraph-3 text-4"> CV21 3RQ </p><!----></div><!----><!----><!----></div></div><!----><div class="flex gap-2"><div class="items-start mt-[2px]"><i class="fak fa-talos-dollar fa-xl text-neutral-400"></i></div><span class="paragraph-2 font-medium text-neutral-600 axiom2-0 axiom-scraped-2"> £46,472 per year<!----><!----></span></div><!----><div class="flex gap-2 items-center"><i class="fak fa-talos-clock fa-xl text-neutral-400"></i><span class="paragraph-2 font-medium text-neutral-600 axiom3-0 axiom-scraped-3"> Temporary - Full-time </span></div><!----><div class="border-b border-neutral-200 w-full"></div><!----><div class="flex gap-2 items-center"><i class="fak fa-talos-information fa-lg text-neutral-400"></i><span class="paragraph-1 font-normal text-neutral-600"> Posted today </span></div><!----><div class="flex gap-2 items-center"><i class="fak fa-talos-information fa-lg text-neutral-400"></i><span class="paragraph-1 font-normal text-neutral-600"> Closing date: 03/12/2025 </span></div><!----><div class="flex gap-2 items-center"><i class="fak fa-talos-information fa-lg text-neutral-400"></i><span class="paragraph-1 font-normal text-neutral-600"> Job reference: LB1446081RugISMMFT </span></div><!----></div></div></div></job-description-card><job-documents class="ng-tns-c1550478706-2"><!----></job-documents><div class="mt-8 mb-6 w-full border-t-1 border-neutral-200"></div><p class="paragraph-1">Share this vacancy</p><div class="flex flex-row mt-2 gap-[1.5rem]"><button type="button" class="h-[44px] tooltip-subject justify-center flex items-center px-5 py-2 border-1 border-neutral-200 rounded group hover:bg-neutral-50 active:bg-neutral-200 focus:bg-neutral-200" id="copyLinkShareButton"><i class="ng-tns-c1550478706-2 fak fa-link text-6 text-neutral-500 group-hover:text-neutral-500"></i><div class="tooltip bottom-[5rem] points-bottom"><div class="tooltip-content whitespace-nowrap"><p class="font-primary"> Copy link to clipboard </p></div></div></button><!----><!----><!----><button type="button" class="h-[44px] tooltip-subject justify-center flex items-center px-5 py-2 border-1 border-neutral-200 rounded group hover:bg-neutral-50 active:bg-neutral-200 focus:bg-neutral-200" id="emailShareButton"><i class="ng-tns-c1550478706-2 fak fa-mail text-6 text-neutral-500 group-hover:text-neutral-500"></i><div class="tooltip bottom-[5rem] points-bottom"><div class="tooltip-content whitespace-nowrap"><p class="font-primary"> Share via Email </p></div></div></button><!----><!----><!----><button type="button" class="h-[44px] tooltip-subject justify-center flex items-center px-5 py-2 border-1 border-neutral-200 rounded group hover:bg-[#E7F4FF] focus:bg-[#B9DAF5]" id="linkedInShareButton"><i class="ng-tns-c1550478706-2 fak fa-linkedin text-6 text-neutral-500 group-hover:text-[#2771AC] group-focus:text-[#2771AC]"></i><div class="tooltip bottom-[5rem] points-bottom"><div class="tooltip-content whitespace-nowrap"><p class="font-primary"> Share on LinkedIn </p></div></div></button><!----><!----><!----><!----><!----><!----><!----><!----></div><!----><!----></div>