IT Service Delivery Analyst

October 13, 2025

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Full Time

Doncaster, United Kingdom (Incl. Northern Ireland)

Salary range from £28,000-£30,000 dependent on experience

October 13, 2025

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Job description

<div class="feature-text"><h2> Your new role</h2>We’re looking for a passionate IT Service Delivery Analyst who will play a vital role in ensuring the efficient delivery and ongoing improvement of IT services, with a particular emphasis on change management. Acting as a bridge between IT and the business, this role ensures that services are delivered in line with agreed standards, changes are implemented in a controlled and consistent way, and stakeholder expectations are effectively managed.This is a hybrid role based at our Doncaster Group Support Centre, with 2-3 days a week onsite.</div><div><h3>What you'll be doing</h3>In this role, you’ll:<ul style="margin:10px 0px 15px 20px;padding:0px 0px 0px 20px;"><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Manage the change queue to ensure changes are executed efficiently, with minimal risk to the organisation.</li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Identify potential conflicts among active changes and determine optimal timing for implementing changes in production environments.</li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Schedule and chair Change Advisory Board (CAB) and Emergency Change Advisory Board (eCAB) meetings, ensuring all presented information is complete, accurate, and supports informed decision-making regarding change approvals, prioritisation, or rejections.</li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Categorise and prioritise change requests in alignment with business objectives and operational priorities.</li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Conduct Post Implementation Reviews (PIRs) to assess the effectiveness and impact of implemented changes.</li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Maintain all change-related documentation, including policies, procedures, and templates.</li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Update and manage the Forward Schedule of Change (FSC) and coordinate associated business communications.</li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Track and report on change outcomes (successful and failed), identifying patterns, conducting root cause analyses (RCA), and recommending improvements to mitigate business risk.</li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Perform final reviews, approvals, and authorisations for changes, reassessing risk and impact levels as necessary, requesting additional information, or rejecting changes that do not meet established requirements.</li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Support IT audit activities, addressing findings and ensuring compliance with internal controls and standards.</li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Act as a central point of communication between technical teams, business stakeholders, and service providers during service escalations or transitions.</li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Collaborate with the Service Delivery team, release management, project teams, and operational stakeholders to ensure smooth service transitions and operational readiness prior to go-live.</li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Work closely with other service management functions to ensure seamless integration and effectiveness of change and transition management processes.</li></ul></div><div><h3>The role is for you if...</h3>We’re looking for experience in:<ul style="margin:10px 0px 15px 20px;padding:0px 0px 0px 20px;"><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Strong data analysis skills, with the ability to interpret complex information and derive actionable insights.</li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Financial planning and budgeting expertise, including the ability to assess asset-related costs and develop accurate budgets.</li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Effective stakeholder and third-party management, fostering collaboration and maintaining strong working relationships across teams and vendors.</li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Strong influencing skills, with the ability to gain buy-in and drive consensus across diverse stakeholders.</li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Sound decision-making abilities, including:<ul style="margin:10px 0px 15px 20px;padding:0px 0px 0px 20px;"><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Prioritising work and changes in alignment with business objectives.</li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Breaking down complex problems into achievable goals.</li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Identifying root causes quickly and making informed, timely decisions to resolve issues.</li></ul></li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Comprehensive knowledge of ITIL standards and industry best practices across all service operations disciplines.</li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Solid understanding of change and asset management frameworks, processes, and governance.</li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Proactive and self-motivated, with a strong sense of ownership and accountability.</li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Excellent communication skills, both written and verbal, with the ability to convey technical and business concepts clearly.</li></ul> Experience / Qualifications:<ul style="margin:10px 0px 15px 20px;padding:0px 0px 0px 20px;"><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Experience working in an  IT Service organisation or in a  retail organisation</li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Degree (or equivalent) in Computing/IT or a related field, or have equivalent IT industry experience</li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Qualifications, certifications and / or in depth experience in the following areas: </li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">IT Service Management—ITIL, ITSMF etc. </li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Experience of formal risk & issue management within defined processes and frameworks</li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Experience in Asset Management approaches / methodologies</li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Experience in Change Management processes / methodologies</li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Financial and commercial awareness</li></ul> </div><div><h3>About DFS</h3>We’re home to DFS, Sofology, and The Sofa Delivery Company - three distinctive brands with a shared mission to bring great design and comfort into every home, affordably, responsibly, and sustainably.At DFS Group, everyone plays a part. Whether you’re supporting our brands or serving our customers, you’re helping shape the future of furniture retail. Each brand has its own identity and creative direction, but we’re united by a culture that puts people and purpose at the heart of everything we do. Everyone WelcomeAcross our Group, we're committed to a culture where everyone feels welcome, valued, and can thrive at work. We celebrate diverse voices, champion inclusion, and support each other through our growing colleague networks. We invest in partnerships that drive change, from supporting Doncaster Pride and introducing the Hidden Disabilities Sunflower, to partnering with Carers UK and developing leaders with Diversity in Retail. We're proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve. So, if your experience doesn't quite match the specification, we'd still really love to hear from you </div><div><h3>DFS Benefits</h3><ul style="margin:10px 0px 15px 20px;padding:0px 0px 0px 20px;"><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Potential Annual Bonus Scheme: Contribute to our success and get rewarded for it</li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Growth and Training: Learn new skills and develop your career with us</li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Leave: Enjoy a great holiday allowance, with the option to buy 5 extra days. Take advantage of our enhanced leave for Maternity, Paternity, Shared Parental, and Adoption, plus a paid volunteering day each year</li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Discounts: Get 30% off DFS and Sofology products for yourself, plus discounts for friends and family - and savings at big brands like Sainsbury’s, ASOS, and IKEA</li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Wellbeing Perks: Access healthcare services, an Employee Assistance Programme, and discounted gym memberships</li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Pension and Savings: Join our Group Pension and Sharesave schemes</li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Life Assurance & Sick Pay: Peace of mind with Life Assurance and Company Sick Pay</li></ul></div><a href="https://apply.dfscareers.co.uk/members/?j=2905&lang=en&" class="btn btn-apply apply_bottom">Apply</a>

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