<h2>About the role</h2><p>At Booker, our IS team plays a vital role in making sure our systems are effective, secure, and efficient, helping us deliver great experiences for our customers, strengthen our communities, and care for our planet.</p><p>As an IS Analyst for Retail, you will be part of a supportive team that works together to make technology work for everyone. Your contributions will help ensure our systems run smoothly and securely, enabling colleagues and customers to thrive.</p><h2>Main Responsibilities</h2><p>• Support colleagues and retail partners with EPOS systems and their connection to the Booker Retail Gateway</p><p>• Provide assistance for the Scoot rapid delivery platform, helping to keep services reliable and accessible</p><p>• Contribute to projects that bring our IS Retail Strategy to life</p><p>• Play an important role in keeping the Retail Gateway and Scoot platform safe and secure</p><h2>You will need</h2><p>• Experience in technical project management or coordinating projects with a technology focus</p><p>• Background in IT service desk or technical support, with a customer-first approach</p><p>• Ability to deliver results consistently and work towards shared goals</p><p>• Experience in customer service and building positive relationships</p><p>• Knowledge of EPOS systems (helpful but not essential)</p><p>• Awareness of wholesale industry business processes (helpful but not essential)</p><p>• Awareness of convenience retail business processes (helpful but not essential)</p><h2>What's in it for you</h2><p>At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:</p><ul><li>A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.</li><li>After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&amp;F purchases.</li><li>10% off pay monthly &amp; SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.</li><li>Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.</li><li>Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.</li><li>50% off health checks at Tesco Pharmacy.</li><li>Exclusive access to discounted RAC breakdown cover rates</li><li>An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.</li><li>After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.</li><li>Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.</li><li>Life Assurance - You are covered for death in service life cover of up to three times annual pay</li><li>Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.</li><li>A great holiday package</li></ul><p class="flex justify-end my-8"><a class="btn flex items-center bg-orange w-full md:w-1/2 md:p-5 text-left text-xl" href="https://applybookercareers.com/members/?j=27276" target="_blank">Apply now <span class="text-4xl font-light grow text-right">&gt;</span></a></p>