<dt class="rm-fieldTitle">Description</dt><dd class="rm-fieldData"><p class=""><strong><span class="">Head of Operations | London | Up to £80,000 + Benefits</span></strong></p><p class="">Are you a proven retail operations leader ready to drive excellence across a dynamic, multi-brand store estate? This is a unique opportunity to join an innovative retail business that's redefining how brands think about physical retail, from first-time entrants to established names testing new concepts. As head of operations, you'll lead large-scale, multi-site operations, ensuring every store runs safely, legally, profitably, and with a relentless focus on the customer experience. You'll bring world-class operational leadership to an estate that thrives on innovation, agility, and continuous improvement.</p><div class=""><span class="">As head of operations, you will;</span></div><div class=""> </div><div class=""><span class=""></span><span class=""></span>Oversee the day-to-day running of all stores, ensuring operational excellence and brand consistency.</div><div class=""><span class=""></span><span class=""></span>Drive performance across sales, service, cost, compliance, and customer experience KPIs</div><div class=""><span class=""></span><span class=""></span>Deliver best-in-class standards while fostering continuous improvement across the estate.</div><div class=""><span class=""></span><span class=""></span>Lead, inspire, and develop a large, multi-level team to achieve operational and cultural excellence.</div><div class=""><span class=""></span><span class=""></span>Partner closely with HR and Store Leadership to embed engagement, training, and high performance.</div><div class=""><span class=""></span><span class=""></span>Oversee end-to-end supply chain efficiency-from forecasting to distribution.</div><div class=""><span class=""></span><span class=""></span>Manage logistics facilities to achieve the right balance between cost control and service quality.</div><div class=""><span class=""></span><span class=""></span>Champion system and process improvements to optimise stock accuracy and availability.</div><div class=""><span class=""></span><span class=""></span>Ensure operational readiness for new projects, seasonal activity, and ongoing store programmes.</div><div class=""><span class=""></span><span class=""></span>Maintain a culture of safety and compliance through robust standards and audit practices.</div><div class=""><span class=""></span><span class=""></span>Act as senior operational partner to key clients, aligning delivery with their brand goals.</div><div class=""><span class=""></span><span class=""></span>Drive innovation through data, automation, and process improvement to enhance performance.</div><p class=""><span class="">As head of operations, you'll have;</span></p><p class=""><span class=""></span><span class=""></span>A senior retail operations leader with significant experience running large, multi-site businesses (50+ stores).</p><div class=""><span class=""></span><span class=""></span>Proven ability to deliver safe, profitable, and customer-obsessed operations.</div><div class=""><span class=""></span><span class=""></span>A strong and inspirational people leader who thrives on building diverse, high-performing teams.</div><div class=""><span class=""></span><span class=""></span>Commercially astute, with deep experience managing retail P&amp;Ls and driving business levers.</div><div class=""><span class=""></span><span class=""></span>Organised, disciplined, and process-driven, with a passion for continuous improvement.</div><div class=""><span class=""></span><span class=""></span>An excellent communicator, comfortable engaging with both clients and internal stakeholders.</div><p class=""><span class="">*</span><span class=""></span>Passionate about retail, operational excellence, and creating exceptional customer experiences.</p><p class="">If you're ready to shape the future of retail operations and lead with impact across a growing and diverse store estate, we'd love to hear from you.</p><p class=""><strong><span class="">Head of Operations | London | Up to £80,000 + Benefits</span></strong></p><p class=""><strong><span class="">BBBH34620</span></strong></p></dd>