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This pivotal role involves developing tailored strategies to meet spa’s needs, ensuring exceptional service delivery, and driving business growth within the spa and salon sector.</div></div></div><script type="application/json" class="js-react-on-rails-component" data-component-name="External::Careerspage::Renderrichtrixcontent" data-dom-id="External::Careerspage::Renderrichtrixcontent-react-component-b8f02590-78b0-41c2-9016-acadaed435f2">{"htmlString":"\u003cdiv\u003e\n\u003c!--block--\u003eTo support the Head of Spa and Salon in achieving set KPI’s and objectives. Groups and key account managers will oversee and enhance relationships with our key spa groups and accounts. 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class="external-definition-list hide-at-sm-block" id="external-jobs-show-meta-mobile"><dt class="pinpoint-job-sidebar--department">Department</dt><dd class="pinpoint-job-sidebar--department">Retail</dd><dt class="pinpoint-job-sidebar--employmenttype">Employment Type</dt><dd class="pinpoint-job-sidebar--employmenttype">Permanent - Full Time</dd><dt class="pinpoint-job-sidebar--location">Location</dt><dd class="pinpoint-job-sidebar--location">All Brands, London</dd><dt class="pinpoint-job-sidebar--workplace-type">Workplace type</dt><dd class="pinpoint-job-sidebar--workplace-type">Hybrid</dd><dt class="pinpoint-job-sidebar--reportingto">Reporting To</dt><dd class="pinpoint-job-sidebar--reportingto">Victoria Elsey</dd></dl><h2 class="external-panelheading" id="responsibilities-heading">What Will You Do?</h2><div class="external-paneltrix-content external-paneltrix-content--colored" id="responsibilities-body"><div id="External::Careerspage::Renderrichtrixcontent-react-component-22f23220-ebfb-4cee-ae34-4d6d95b3e13c"><div><ul><li><!--block--><strong>Client Relationship Management:</strong> Serve as the primary point of contact with the account leadership team for key spas and group accounts, fostering strong, long-term relationships.</li><li><!--block--><strong>Strategic Planning:</strong> Develop and implement customized account plans to meet client objectives and drive mutual business growth.</li><li><!--block--><strong>The Key Groups and Account Manager</strong> will retain responsibility for the overall strategy, account development, and marketing initiatives across these accounts, ensuring alignment with wider business goals and long-term growth plans.</li><li><!--block--><strong>Sales &amp; Revenue Growth:</strong> Identify opportunities for upselling and cross-selling services and products, contributing to revenue targets.</li><li><!--block--><strong>Market Analysis:</strong> Monitor industry trends and competitor activities to provide strategic insights and maintain a competitive edge.</li><li><!--block--><strong>Collaboration:</strong> Work closely with internal teams, including marketing and operations, to ensure seamless service delivery and client satisfaction.</li><li><!--block--><strong>Reporting:</strong> Prepare and present regular reports on account performance, highlighting achievements and areas for improvement.</li><li><!--block--><strong>Field Visits &amp; Relationship Building: </strong>To support a cohesive approach, the Key Groups and Account Manager will attend site visits alongside the Spa Business Partners as and when required, particularly where strategic discussions or development opportunities are involved.</li><li><!--block--><strong>Support to Head of Spa &amp; Salon Sales: </strong>Act as a key support to the Head of Spa and Salon Sales, contributing to the achievement of defined KPIs and strategic business objectives.</li><li><!--block--><strong>Cross-Functional Collaboration: </strong>Work in partnership with internal departments such as Marketing, Education, and Supply Chain to deliver seamless service and impactful activations across spa and salon accounts.</li><li><!--block--><strong>Performance Monitoring: </strong>Track and report on account performance, ensuring objectives are met and identifying areas for growth or improvement.</li><li><!--block--><strong>Market Share:</strong> Negotiate commercial conditions and terms with Spa partners, to ensure we remain competitive, successful and profitability within each business, in-line with company policies.&nbsp;</li></ul><div><!--block-->&nbsp;Sustainability Responsibility</div><ul><li><!--block-->Ensure all duties carried out and actions completed in every aspect of your role, contribute to the short and long-term Sustainability Goals set-forth by the ELEMIS - Climate, Biodiversity &amp; People Pillars</li></ul></div></div><script type="application/json" class="js-react-on-rails-component" data-component-name="External::Careerspage::Renderrichtrixcontent" data-dom-id="External::Careerspage::Renderrichtrixcontent-react-component-22f23220-ebfb-4cee-ae34-4d6d95b3e13c">{"htmlString":"\u003cul\u003e\n\u003cli\u003e\n\u003c!--block--\u003e\u003cstrong\u003eClient Relationship Management:\u003c/strong\u003e Serve as the primary point of contact with the account leadership team for key spas and group accounts, fostering strong, long-term relationships.\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003e\u003cstrong\u003eStrategic Planning:\u003c/strong\u003e Develop and implement customized account plans to meet client objectives and drive mutual business growth.\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003e\u003cstrong\u003eThe Key Groups and Account Manager\u003c/strong\u003e will retain responsibility for the overall strategy, account development, and marketing initiatives across these accounts, ensuring 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class="external-panelheading" id="skills-heading">The Perfect Candidate</h2><div class="external-paneltrix-content external-paneltrix-content--colored" id="skills-body"><div id="External::Careerspage::Renderrichtrixcontent-react-component-9bf9cbdf-5079-4f5d-b49b-4427ebbf9e11"><div><ul><li><!--block--><strong>Experience:</strong> Minimum of 3 years in account management or sales within the spa, salon, or wellness industry.</li><li><!--block--><strong>Skills:</strong></li></ul><div><!--block-->- Proven track record in managing key accounts and achieving sales targets.</div><div><!--block-->- Strong negotiation and communication skills.</div><div><!--block-->- Ability to analyze market trends and client needs to develop effective strategies.</div><div><!--block-->- Proficiency in Microsoft Office Suite</div><ul><li><!--block-->&nbsp;GCSEs in Maths and English grades A-C or equivalent</li><li><!--block-->Retail experience within the same industry</li><li><!--block-->Elemis treatment and 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class="external-panelheading" id="benefits-heading">What We Offer You!</h2><div class="external-paneltrix-content external-paneltrix-content--colored" id="benefits-body"><div id="External::Careerspage::Renderrichtrixcontent-react-component-3fcc1e80-3712-45ec-a22f-87d36d3402a3"><div><ul><li><!--block-->Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)</li><li><!--block-->Excellent well-being policies including enhanced Maternity &amp; Paternity policies, Income Protection, Life Assurance and more</li><li><!--block-->Generous Holiday Allowance, increasing with length of service</li><li><!--block-->Company Pension Scheme</li><li><!--block-->Bonus/Commission Scheme</li><li><!--block-->Healthcare Cash Plan (with Dental)</li><li><!--block-->Employee Assistance Programme for all Associates and their families</li><li><!--block-->Cycle to Work Scheme, Season Ticket Loan, 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class="external-panelheading" id="about-heading">About ELEMIS</h2><div class="external-paneltrix-content external-panel_trix-content--colored" id="about-body"><div>ELEMIS is the most exciting and innovative British brand in the spa and skincare industry. Rapidly expanding globally, the brand is available in over 45 countries and is continually introducing new and revolutionary products to the market.&nbsp;<br><br>A brand with true integrity, passion and commitment, ELEMIS is award-winning, results-driven and visionary – just like our people.<br><br>Sustainability is at the heart of ELEMIS' responsibilities. As a brand and as people, we ensure all duties and actions contribute to the short and long-term sustainability goals set-forth by the ELEMIS - Climate, Biodiversity &amp; People Pillars.<br><br></div><div>We are committed to Elemis’ sustainability pledge when ordering testers and professional grade products and when planning and executing promotional activities, reducing waste wherever possible.&nbsp;</div></div><div class="frow frow--centered-column mar-t-8 mar-t-md-14" id="external-jobs-show-apply-now"><a class="external-button external-button--theme-highlight theme-highlight-background-color-ie-override theme-highlight-border-color-ie-override" href="/en/postings/52afd383-ac0f-47ad-ac0f-7039b6a76806/applications/new">Apply Now</a></div>