<h3>Company Description</h3><p>Frasers Group is a leading name in the sports and fitness industry, renowned for our dedication to excellence and innovation. Our Paddle Clubs are a cornerstone of this mission, providing state-of-the-art facilities, expert coaching, and a welcoming community for paddle sports enthusiasts of all levels.</p><p>We are looking for an enthusiastic and customer-focused individual to join our team as a Front of House representative at our Paddle Club. In this role, you will be the first point of contact for our members and guests, ensuring they receive a warm welcome and exceptional service. Your role is crucial in creating a positive atmosphere and providing support to both members and staff</p><h3>Job Description</h3><ul><li>Greet members and guests with a friendly and professional demeanour, ensuring they feel welcomed and valued.</li><li>Handle member check-ins, bookings, and inquiries efficiently and accurately.</li><li>Provide information about the club’s facilities, programs, and events, assisting members with any queries or needs.</li><li>Maintain the reception area and lounge spaces, ensuring they are clean, organised, and inviting.</li><li>Assist with membership sign-ups and renewals, providing information and guidance on membership options.</li><li>Support the management team with administrative tasks, including scheduling, record-keeping, and reporting.</li><li>Coordinate with other departments to ensure smooth operations and a seamless experience for members.</li><li>Handle member feedback and complaints with professionalism, escalating issues as needed to ensure prompt resolution.</li><li>Assist in promoting club events, classes, and services to enhance member engagement and participation.</li><li>Ensure compliance with all health and safety regulations, maintaining a safe environment for all.</li></ul><h3>Qualifications</h3><ul><li>Previous experience in a customer-facing role, ideally within the sports, fitness, or leisure industry.</li><li>A passion for providing excellent customer service and creating a welcoming environment.</li><li>Strong communication and interpersonal skills, with the ability to engage positively with members and staff.</li><li>Highly organised with the ability to multitask and manage time effectively.</li><li>A proactive and problem-solving mindset, with the ability to handle situations calmly and efficiently.</li><li>Basic administrative skills, including familiarity with booking systems and handling payments.</li><li>A team player with a positive attitude and a willingness to help wherever needed.</li><li>Flexibility to work varied shifts, including evenings and weekends, to meet the needs of the club.</li></ul><h3>Additional Information</h3><ul><li><strong>Think without limits</strong> - Think fast, fearlessly, and take the team with you.&nbsp;</li><li><strong>Own it and back yourself</strong> - Own the basics, own your role, and own the results.&nbsp;</li><li><strong>Be relevant</strong> - Relevant to our people, our partners, and the planet.&nbsp;</li></ul>