Education & Treatment Delivery Operations Lead

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Full Time

Competitive

January 10, 2026

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Job description

<div class="external-paneltrix-content external-paneltrix-content--colored external-paneltrix-content--lead-in" id="external-jobs-show-description"><script type="application/json" id="js-react-on-rails-context">{"railsEnv":"production","inMailer":false,"i18nLocale":"en","i18nDefaultLocale":"en","rorVersion":"13.0.2","rorPro":false,"href":"https://careers.elemis.com/en/postings/4e0cf836-f5bf-4f01-b3b7-51553deaee90","location":"/en/postings/4e0cf836-f5bf-4f01-b3b7-51553deaee90","scheme":"https","host":"careers.elemis.com","port":null,"pathname":"/en/postings/4e0cf836-f5bf-4f01-b3b7-51553deaee90","search":null,"httpAcceptLanguage":"en-US,en;q=0.9","serverSide":false}</script><div id="External::Careerspage::Renderrichtrixcontent-react-component-4b867577-b398-4bab-b59c-a4a0ea37845e"><div><div>At ELEMIS, our people are at the heart of everything we do. As a globally recognised British skincare brand, our success is built on passion, innovation, and excellence. 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class="external-definition-list hide-at-sm-block" id="external-jobs-show-meta-mobile"><dt class="pinpoint-job-sidebar--applicationdeadline">Application Deadline</dt><dd class="pinpoint-job-sidebar--applicationdeadline">January 21, 2026</dd><dt class="pinpoint-job-sidebar--department">Department</dt><dd class="pinpoint-job-sidebar--department">Education</dd><dt class="pinpoint-job-sidebar--employmenttype">Employment Type</dt><dd class="pinpoint-job-sidebar--employmenttype">Permanent - Full Time</dd><dt class="pinpoint-job-sidebar--location">Location</dt><dd class="pinpoint-job-sidebar--location">Head Office, London</dd><dt class="pinpoint-job-sidebar--workplace-type">Workplace type</dt><dd class="pinpoint-job-sidebar--workplace-type">Hybrid</dd></dl><h2 class="external-panelheading" id="responsibilities-heading">Key Responsibilities</h2><div class="external-paneltrix-content external-paneltrix-content--colored" id="responsibilities-body"><div id="External::Careerspage::Renderrichtrixcontent-react-component-850d98b5-1fde-40ed-886e-12990296a6ee"><div><div><br>·       Pop-up training/education events</div><div>·       Treatment operations</div><div>·       Education event operations</div><div>·       Delivery-focused SOPs and playbooks</div><div>·       Operational system ownership <br><strong><br>Education Delivery & Event Operations<br></strong><br></div><div>·       Lead end-to-end operations for pop-up training events</div><div>·       Lead operations for additional education events as required</div><div>·       Coordinate venues, logistics, equipment, and trainers</div><div>·       Ensure delivery plans align with brand and education standards</div><div>·       Standardise event operations and onsite training processes</div><div>·       Act as escalation point during live training and events</div><div>·       Identify improvements to reduce delivery friction and risk</div><div>·       Develop and maintain delivery-related SOPs and playbooks<br><br></div><div><strong>Treatment Operations<br></strong><br></div><div>·       Lead treatment operations globally</div><div>·       Confirm treatments, protocols, and materials are correct</div><div>·       Identify and resolve operational risks</div><div>·       Ensure treatment costings are up to date for all currencies</div><div>·       Develop SOPS for all treatments and hygiene processes </div><div>·       Continuously review and uphold treatment, hygiene, and consent processes, working in partnership with Operations Managers to ensure standards are consistently followed across spa and retail environments.</div><div><strong><br>Systems Ownership<br></strong><br></div><div>·       Own the operational use of the Canfield system</div><div>·       Ensure data is accurate and fit for delivery purposes</div><div>·       Own Service Now for logging of equipment and warranties etc.<br><br></div><div><strong>Equipment & Repairs<br></strong><br></div><div>·       Own 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class="external-panelheading" id="skills-heading">Skills, Knowledge and Expertise</h2><div class="external-paneltrix-content external-paneltrix-content--colored" id="skills-body"><div id="External::Careerspage::Renderrichtrixcontent-react-component-1fc62c94-7989-4a1d-ad6f-8c71e21b8264"><div><ul><li>Strong background in education, treatment, training, or events operations </li><li>Excellent logistics and planning skills </li><li>Confident managing complex delivery environments </li><li>Strong problem-solving and documentation capability </li><li>Tech-savvy and comfortable learning new systems quickly. </li></ul><h3>Work Environment & Physical Requirements:</h3><div><br>·       <strong>Hybrid work</strong>: 3 days at head office each week and a day at the training academy each month. 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class="external-panelheading" id="benefits-heading">Benefits</h2><div class="external-paneltrix-content external-paneltrix-content--colored" id="benefits-body"><div id="External::Careerspage::Renderrichtrixcontent-react-component-0ed9713e-602b-4c19-afe3-840230e8c4d4"><div><ul><li>Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)</li><li>Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more</li><li>Generous Holiday Allowance, increasing with length of service</li><li>Company Pension Scheme</li><li>Healthcare Cash Plan (with Dental)</li><li>Employee Assistance Programme for all Associates and their families</li><li>Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards</li><li>Much, much more!</li></ul><div>Some benefit eligibility is based on length of service or contract 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class="external-panelheading" id="about-heading">About ELEMIS</h2><div class="external-paneltrix-content external-panel_trix-content--colored" id="about-body"><div>ELEMIS is the most exciting and innovative British brand in the spa and skincare industry. Rapidly expanding globally, the brand is available in over 45 countries and is continually introducing new and revolutionary products to the market. <br><br>A brand with true integrity, passion and commitment, ELEMIS is award-winning, results-driven and visionary – just like our people.<br><