<dt class="rm-fieldTitle">Description</dt><dd class="rm-fieldData"><p class="p1"><strong>Deputy Head of Retail (Senior Retail Leadership Role) | Up to £80,000 | Customer Experience Brand</strong></p><p class="p3">My client is a market leader, demonstrating strong growth, ambitious plans, and a clear determination to be the best retailer in their sector. They are seeking a <span class="s1"><strong>Deputy Head of Retail</strong></span> - a newly created and unique position that sits just below the Retail Director. This is an unusual job title in the market, but in practice it reflects a senior leadership role responsible for supporting the Retail Director while having significant accountability for the retail estate.</p><p class="p3">The Deputy Head of Retail will play a pivotal role in shaping and delivering the company's retail strategy, driving customer experience, operational excellence, and commercial performance. This is an <span class="s1"><strong>ideal opportunity for an experienced retail leader who craves the next step towards a Head of Retail position</strong></span>.</p><p class="p3">The role offers a balance of <span class="s1"><strong>strategic influence at head office level</strong></span> and <span class="s1"><strong>hands-on leadership across stores</strong></span>, making it perfect for someone who wants both impact and visibility at the highest level of retail operations.</p><p class="p1"><strong>Deputy Head of Retail Role:</strong></p><p class="p3">The Deputy Head of Retail will support the Retail Director in delivering the brand's vision and ensuring best-in-class execution across all stores. You will lead by example, fostering a customer-first culture, driving commercial performance, and empowering store leaders to exceed expectations.</p><p class="p1"><strong>Deputy Head of Retail Responsibilities:</strong> </p><ul class="MailOutline"><li>Work alongside the Retail Director to define and deliver the retail strategy as the business continues to grow.</li><li>Lead, inspire, and develop store managers and regional teams to achieve excellence in service, sales, and operational standards.</li><li>Adapt leadership and coaching to build capability across people management, customer experience, sales, stock management, and visual merchandising.</li><li>Drive commercial performance by identifying opportunities to maximise sales, profitability, and operational efficiency.</li><li>Champion brand values, ensuring a positive, inclusive, and diverse culture across the retail network.</li><li>Promote a culture of continuous improvement, encouraging innovation and effective change management.</li><li>Build strong stakeholder partnerships to align people, product, and operational strategies.</li><li>Recruit, nurture, and retain top talent while developing a robust succession pipeline for future growth</li></ul><p class="p1"><strong>What's in it for you:</strong></p><p class="p3">A rare opportunity to step into a senior leadership role within a growing retail brand. With a competitive salary, performance-related bonus, and benefits, this role positions you directly beneath the Retail Director, offering both influence over strategic decisions and accountability for retail delivery. </p><p class="p3"><span class="s1"><strong>It is particularly suited to ambitious retail leaders seeking progression to a Head of Retail role, making it a genuine career-defining step.</strong></span></p><p class="p3"> </p><p class="p3"><span class="s1"><strong>BBBH34372</strong></span></p></dd>