<div class="title-gr">Description</div><div class="space-s"></div><!----><div class="bio-details" automation="jobPublicDescription" ng-if="data.job.access_mode !== 'PRIVATE'"><div><div class="OutlineElement Ltr SCXW130149613 BCX8"><p class="Paragraph SCXW130149613 BCX8"><span class="TextRun SCXW130149613 BCX8"><span class="NormalTextRun SCXW130149613 BCX8"><b>Customer Service &amp; Showroom Coordinator<br>Kingston-on-Thames<br>Full-Time</b></span></span></p><p class="Paragraph SCXW130149613 BCX8"><span class="TextRun SCXW130149613 BCX8"><span class="NormalTextRun SCXW130149613 BCX8">Crew Clothing Company was founded in Salcombe in 1993.  Today Crew is a great British brand, and our success lies in our authentic passion for producing great looking, </span><span class="NormalTextRun SCXW130149613 BCX8">well</span><span class="NormalTextRun SCXW130149613 BCX8">-</span><span class="NormalTextRun SCXW130149613 BCX8">made</span><span class="NormalTextRun SCXW130149613 BCX8"> clothes.  We now have more than 70 stores and a thriving website, and the business continues to grow.</span></span><span class="EOP SCXW130149613 BCX8">&nbsp;</span></p></div><div class="OutlineElement Ltr SCXW130149613 BCX8"><p class="Paragraph SCXW130149613 BCX8"><span class="TextRun SCXW130149613 BCX8"><span class="NormalTextRun SCXW130149613 BCX8">Our people are at the heart of our company.  With a passion for exceptional service, and a love for our product, our team is dedicated to offering the best customer experience – nothing is too much trouble.</span></span><span class="EOP SCXW130149613 BCX8">&nbsp;</span></p><p class="Paragraph SCXW130149613 BCX8"><span class="EOP SCXW130149613 BCX8"><b>Responsibilities:</b></span></p><div class="OutlineElement Ltr SCXW61842827 BCX8"><p class="Paragraph SCXW61842827 BCX8"><b class="TextRun SCXW61842827 BCX8"><span class="NormalTextRun SCXW61842827 BCX8">&nbsp;</span></b><b class="TextRun SCXW61842827 BCX8"><span class="NormalTextRun SCXW61842827 BCX8">Customer Service</span></b><span class="EOP SCXW61842827 BCX8">&nbsp;</span></p></div><div class="ListContainerWrapper SCXW61842827 BCX8"><ul class="BulletListStyle1 SCXW61842827 BCX8"><li class="OutlineElement Ltr SCXW61842827 BCX8"><p class="Paragraph SCXW61842827 BCX8"><span class="TextRun SCXW61842827 BCX8"><span class="NormalTextRun SCXW61842827 BCX8">Act as the first point of contact for wholesale clients, managing enquiries via email and phone.</span></span><span class="EOP SCXW61842827 BCX8">&nbsp;</span></p></li></ul></div><div class="ListContainerWrapper SCXW61842827 BCX8"><ul class="BulletListStyle1 SCXW61842827 BCX8"><li class="OutlineElement Ltr SCXW61842827 BCX8"><p class="Paragraph SCXW61842827 BCX8"><span class="TextRun SCXW61842827 BCX8"><span class="NormalTextRun SCXW61842827 BCX8">Process wholesale orders accurately and efficiently using our order management system</span><span class="NormalTextRun SCXW61842827 BCX8"> for WS prime and </span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW61842827 BCX8">off price</span><span class="NormalTextRun SCXW61842827 BCX8"> customers.</span></span><span class="EOP SCXW61842827 BCX8">&nbsp;</span></p></li></ul></div><div class="ListContainerWrapper SCXW61842827 BCX8"><ul class="BulletListStyle1 SCXW61842827 BCX8"><li class="OutlineElement Ltr SCXW61842827 BCX8"><p class="Paragraph SCXW61842827 BCX8"><span class="TextRun SCXW61842827 BCX8"><span class="NormalTextRun SCXW61842827 BCX8">Monitor order status, shipping timelines, and resolve any delivery or invoicing issues.</span></span><span class="EOP SCXW61842827 BCX8">&nbsp;</span></p></li></ul></div><div class="ListContainerWrapper SCXW61842827 BCX8"><ul class="BulletListStyle1 SCXW61842827 BCX8"><li class="OutlineElement Ltr SCXW61842827 BCX8"><p class="Paragraph SCXW61842827 BCX8"><span class="TextRun SCXW61842827 BCX8"><span class="NormalTextRun SCXW61842827 BCX8">Maintain up-to-date client records and ensure all account details are </span><span class="NormalTextRun SCXW61842827 BCX8">accurate</span><span class="NormalTextRun SCXW61842827 BCX8">.</span></span><span class="EOP SCXW61842827 BCX8">&nbsp;</span></p></li></ul></div><div class="ListContainerWrapper SCXW61842827 BCX8"><ul class="BulletListStyle1 SCXW61842827 BCX8"><li class="OutlineElement Ltr SCXW61842827 BCX8"><p class="Paragraph SCXW61842827 BCX8"><span class="TextRun SCXW61842827 BCX8"><span class="NormalTextRun SCXW61842827 BCX8">Liaise with </span><span class="NormalTextRun SCXW61842827 BCX8">logistics</span><span class="NormalTextRun SCXW61842827 BCX8"> and warehouse teams to ensure </span><span class="NormalTextRun SCXW61842827 BCX8">timely</span><span class="NormalTextRun SCXW61842827 BCX8"> dispatch and delivery.</span></span><span class="EOP SCXW61842827 BCX8">&nbsp;</span></p></li></ul></div><div class="OutlineElement Ltr SCXW61842827 BCX8"><p class="Paragraph SCXW61842827 BCX8"><b class="TextRun SCXW61842827 BCX8"><span class="NormalTextRun SCXW61842827 BCX8">&nbsp;Showroom Coordination</span></b><span class="EOP SCXW61842827 BCX8">&nbsp;</span></p></div><div class="ListContainerWrapper SCXW61842827 BCX8"><ul class="BulletListStyle1 SCXW61842827 BCX8"><li class="OutlineElement Ltr SCXW61842827 BCX8"><p class="Paragraph SCXW61842827 BCX8"><span class="TextRun SCXW61842827 BCX8"><span class="NormalTextRun SCXW61842827 BCX8">Support the setup and presentation of seasonal showrooms for buying appointments.</span></span><span class="EOP SCXW61842827 BCX8">&nbsp;</span></p></li></ul></div><div class="ListContainerWrapper SCXW61842827 BCX8"><ul class="BulletListStyle1 SCXW61842827 BCX8"><li class="OutlineElement Ltr SCXW61842827 BCX8"><p class="Paragraph SCXW61842827 BCX8"><span class="TextRun SCXW61842827 BCX8"><span class="NormalTextRun SCXW61842827 BCX8">Coordinate showroom schedules and manage bookings for internal and external teams.</span></span><span class="EOP SCXW61842827 BCX8">&nbsp;</span></p></li></ul></div><div class="ListContainerWrapper SCXW61842827 BCX8"><ul class="BulletListStyle1 SCXW61842827 BCX8"><li class="OutlineElement Ltr SCXW61842827 BCX8"><p class="Paragraph SCXW61842827 BCX8"><span class="TextRun SCXW61842827 BCX8"><span class="NormalTextRun SCXW61842827 BCX8">Ensure the showroom is well-maintained, stocked, and visually aligned with brand standards.</span></span><span class="EOP SCXW61842827 BCX8">&nbsp;</span></p></li></ul></div><div class="ListContainerWrapper SCXW61842827 BCX8"><ul class="BulletListStyle1 SCXW61842827 BCX8"><li class="OutlineElement Ltr SCXW61842827 BCX8"><p class="Paragraph SCXW61842827 BCX8"><span class="TextRun SCXW61842827 BCX8"><span class="NormalTextRun SCXW61842827 BCX8">Assist</span><span class="NormalTextRun SCXW61842827 BCX8"> sales team during market weeks and buying appointments, providing product information and administrative support.</span></span><span class="EOP SCXW61842827 BCX8">&nbsp;</span></p></li></ul></div><div class="OutlineElement Ltr SCXW61842827 BCX8"><p class="Paragraph SCXW61842827 BCX8"><b class="TextRun SCXW61842827 BCX8"><span class="NormalTextRun SCXW61842827 BCX8">&nbsp;Sales &amp; Operations Support</span></b><span class="EOP SCXW61842827 BCX8">&nbsp;</span></p></div><div class="ListContainerWrapper SCXW61842827 BCX8"><ul class="BulletListStyle1 SCXW61842827 BCX8"><li class="OutlineElement Ltr SCXW61842827 BCX8"><p class="Paragraph SCXW61842827 BCX8"><span class="TextRun SCXW61842827 BCX8"><span class="NormalTextRun SCXW61842827 BCX8">Assist</span><span class="NormalTextRun SCXW61842827 BCX8"> with compiling seasonal line sheets, order forms, and sales tools.</span></span><span class="EOP SCXW61842827 BCX8">&nbsp;</span></p></li></ul></div><div class="ListContainerWrapper SCXW61842827 BCX8"><ul class="BulletListStyle1 SCXW61842827 BCX8"><li class="OutlineElement Ltr SCXW61842827 BCX8"><p class="Paragraph SCXW61842827 BCX8"><span class="TextRun SCXW61842827 BCX8"><span class="NormalTextRun SCXW61842827 BCX8">Track sample inventory and manage sample returns post-market.</span></span><span class="EOP SCXW61842827 BCX8">&nbsp;</span></p></li></ul></div><div class="ListContainerWrapper SCXW61842827 BCX8"><ul class="BulletListStyle1 SCXW61842827 BCX8"><li class="OutlineElement Ltr SCXW61842827 BCX8"><p class="Paragraph SCXW61842827 BCX8"><span class="TextRun SCXW61842827 BCX8"><span class="NormalTextRun SCXW61842827 BCX8">Support the wholesale team with reporting, data entry, and sales analysis.</span></span><span class="EOP SCXW61842827 BCX8">&nbsp;</span></p></li></ul></div><p class="Paragraph SCXW130149613 BCX8"><span class="EOP SCXW130149613 BCX8"></span></p><div class="ListContainerWrapper SCXW61842827 BCX8"><ul class="BulletListStyle1 SCXW61842827 BCX8"><li class="OutlineElement Ltr SCXW61842827 BCX8"><p class="Paragraph SCXW61842827 BCX8"><span class="TextRun SCXW61842827 BCX8"><span class="NormalTextRun SCXW61842827 BCX8">Help onboard new wholesale accounts and ensure smooth integration into systems.</span></span><span class="EOP SCXW61842827 BCX8">&nbsp;</span></p></li></ul><div><b>Key Skills &amp; Experience:</b></div><div><div class="ListContainerWrapper SCXW62320607 BCX8"><ul class="BulletListStyle1 SCXW62320607 BCX8"><li class="OutlineElement Ltr SCXW62320607 BCX8"><p class="Paragraph SCXW62320607 BCX8"><span class="TextRun SCXW62320607 BCX8"><span class="NormalTextRun SCXW62320607 BCX8">Broad knowledge / understanding of the clothing industry and trading environment.</span></span><span class="EOP SCXW62320607 BCX8">&nbsp;</span></p></li></ul></div><div class="ListContainerWrapper SCXW62320607 BCX8"><ul class="BulletListStyle1 SCXW62320607 BCX8"><li class="OutlineElement Ltr SCXW62320607 BCX8"><p class="Paragraph SCXW62320607 BCX8"><span class="TextRun SCXW62320607 BCX8"><span class="NormalTextRun SCXW62320607 BCX8">Ability to work under pressure / timeline.</span></span><span class="EOP SCXW62320607 BCX8">&nbsp;</span></p></li></ul></div><div class="ListContainerWrapper SCXW62320607 BCX8"><ul class="BulletListStyle1 SCXW62320607 BCX8"><li class="OutlineElement Ltr SCXW62320607 BCX8"><p class="Paragraph SCXW62320607 BCX8"><span class="TextRun SCXW62320607 BCX8"><span class="NormalTextRun SCXW62320607 BCX8">Self-motivated and motivating.</span></span><span class="EOP SCXW62320607 BCX8">&nbsp;</span></p></li></ul></div><div class="ListContainerWrapper SCXW62320607 BCX8"><ul class="BulletListStyle1 SCXW62320607 BCX8"><li class="OutlineElement Ltr SCXW62320607 BCX8"><p class="Paragraph SCXW62320607 BCX8"><span class="TextRun SCXW62320607 BCX8"><span class="NormalTextRun SCXW62320607 BCX8">Commercial awareness.</span></span><span class="EOP SCXW62320607 BCX8">&nbsp;</span></p></li></ul></div><div class="ListContainerWrapper SCXW62320607 BCX8"><ul class="BulletListStyle1 SCXW62320607 BCX8"><li class="OutlineElement Ltr SCXW62320607 BCX8"><p class="Paragraph SCXW62320607 BCX8"><span class="TextRun SCXW62320607 BCX8"><span class="NormalTextRun SCXW62320607 BCX8">To be numerate and proficient in the relevant IT programmes.</span></span><span class="EOP SCXW62320607 BCX8">&nbsp;</span></p></li></ul></div><div class="ListContainerWrapper SCXW62320607 BCX8"><ul class="BulletListStyle1 SCXW62320607 BCX8"><li class="OutlineElement Ltr SCXW62320607 BCX8"><p class="Paragraph SCXW62320607 BCX8"><span class="TextRun SCXW62320607 BCX8"><span class="NormalTextRun SCXW62320607 BCX8">Strong communication</span><span class="NormalTextRun SCXW62320607 BCX8"> and presentation skills.</span></span><span class="EOP SCXW62320607 BCX8">&nbsp;</span></p></li></ul></div><div class="ListContainerWrapper SCXW62320607 BCX8"><ul class="BulletListStyle1 SCXW62320607 BCX8"><li class="OutlineElement Ltr SCXW62320607 BCX8"><p class="Paragraph SCXW62320607 BCX8"><span class="TextRun SCXW62320607 BCX8"><span class="NormalTextRun SCXW62320607 BCX8">Good organisational skills.</span></span><span class="EOP SCXW62320607 BCX8">&nbsp;</span></p></li></ul></div><div class="ListContainerWrapper SCXW62320607 BCX8"><ul class="BulletListStyle1 SCXW62320607 BCX8"><li class="OutlineElement Ltr SCXW62320607 BCX8"><p class="Paragraph SCXW62320607 BCX8"><span class="TextRun SCXW62320607 BCX8"><span class="NormalTextRun SCXW62320607 BCX8">Confident comminutor &amp; presenter.</span></span><span class="EOP SCXW62320607 BCX8">&nbsp;</span></p></li></ul></div><div class="OutlineElement Ltr SCXW62320607 BCX8"><b class="Paragraph SCXW62320607 BCX8"><b class="TextRun SCXW62320607 BCX8"><span class="NormalTextRun SCXW62320607 BCX8">PC Skills</span></b><span class="EOP SCXW62320607 BCX8">&nbsp;</span></b></div><div class="OutlineElement Ltr SCXW62320607 BCX8"><p class="Paragraph SCXW62320607 BCX8"><span class="TextRun SCXW62320607 BCX8"><span class="NormalTextRun SCXW62320607 BCX8">Microsoft Word, Excel, Power Point, </span><span class="NormalTextRun SCXW62320607 BCX8">Outlook</span><span class="NormalTextRun SCXW62320607 BCX8"> and Illustrator at an elevated level.&nbsp;</span></span><span class="EOP SCXW62320607 BCX8">&nbsp;</span></p></div><div class="OutlineElement Ltr SCXW62320607 BCX8"><p class="Paragraph SCXW62320607 BCX8"><span class="TextRun SCXW62320607 BCX8"><span class="NormalTextRun SCXW62320607 BCX8">Ability to create pivot tables, V look ups and analyse data.</span></span><span class="EOP SCXW62320607 BCX8">&nbsp;</span></p></div><div class="OutlineElement Ltr SCXW62320607 BCX8"><b class="Paragraph SCXW62320607 BCX8"><b class="TextRun SCXW62320607 BCX8"><span class="NormalTextRun SCXW62320607 BCX8">Qualifications</span></b><span class="EOP SCXW62320607 BCX8">&nbsp;</span></b></div><div class="OutlineElement Ltr SCXW62320607 BCX8"><p class="Paragraph SCXW62320607 BCX8"><span class="TextRun SCXW62320607 BCX8"><span class="NormalTextRun SCXW62320607 BCX8">Educated to degree level or professional equivalent</span></span><span class="TextRun SCXW62320607 BCX8"><span class="NormalTextRun SCXW62320607 BCX8">.</span></span><span class="EOP SCXW62320607 BCX8">&nbsp;</span></p></div><div class="OutlineElement Ltr SCXW62320607 BCX8"><b class="Paragraph SCXW62320607 BCX8"><b class="TextRun SCXW62320607 BCX8"><span class="NormalTextRun SCXW62320607 BCX8">Experience</span></b><span class="EOP SCXW62320607 BCX8">&nbsp;</span></b></div><div class="ListContainerWrapper SCXW62320607 BCX8"><ul class="BulletListStyle1 SCXW62320607 BCX8"><li class="OutlineElement Ltr SCXW62320607 BCX8"><p class="Paragraph SCXW62320607 BCX8"><span class="TextRun SCXW62320607 BCX8"><span class="NormalTextRun SCXW62320607 BCX8">Previous</span><span class="NormalTextRun SCXW62320607 BCX8"> experience in wholesale, customer service, or showroom coordination (1–2 years preferred).</span></span><span class="EOP SCXW62320607 BCX8">&nbsp;</span></p></li></ul></div><div class="ListContainerWrapper SCXW62320607 BCX8"><ul class="BulletListStyle1 SCXW62320607 BCX8"><li class="OutlineElement Ltr SCXW62320607 BCX8"><p class="Paragraph SCXW62320607 BCX8"><span class="TextRun SCXW62320607 BCX8"><span class="NormalTextRun SCXW62320607 BCX8">Strong organisational and multitasking skills with attention to detail.</span></span><span class="EOP SCXW62320607 BCX8">&nbsp;</span></p></li></ul></div><div class="ListContainerWrapper SCXW62320607 BCX8"><ul class="BulletListStyle1 SCXW62320607 BCX8"><li class="OutlineElement Ltr SCXW62320607 BCX8"><p class="Paragraph SCXW62320607 BCX8"><span class="TextRun SCXW62320607 BCX8"><span class="NormalTextRun SCXW62320607 BCX8">Excellent communication and interpersonal abilities.</span></span><span class="EOP SCXW62320607 BCX8">&nbsp;</span></p></li></ul></div><div class="ListContainerWrapper SCXW62320607 BCX8"><ul class="BulletListStyle1 SCXW62320607 BCX8"><li class="OutlineElement Ltr SCXW62320607 BCX8"><p class="Paragraph SCXW62320607 BCX8"><span class="TextRun SCXW62320607 BCX8"><span class="NormalTextRun SCXW62320607 BCX8">Proficiency</span><span class="NormalTextRun SCXW62320607 BCX8"> in Excel and order management systems (</span><span class="NormalTextRun SpellingErrorV2Themed SCXW62320607 BCX8">e.g.,</span><span class="NormalTextRun SpellingErrorV2Themed SCXW62320607 BCX8">Nu</span><span class="NormalTextRun SCXW62320607 BCX8"> </span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW62320607 BCX8">order&nbsp;</span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW62320607 BCX8"> Zedonk</span><span class="NormalTextRun SCXW62320607 BCX8">, JOOR, or similar).</span></span><span class="EOP SCXW62320607 BCX8">&nbsp;</span></p></li></ul></div><div class="ListContainerWrapper SCXW62320607 BCX8"><ul class="BulletListStyle1 SCXW62320607 BCX8"><li class="OutlineElement Ltr SCXW62320607 BCX8"><p class="Paragraph SCXW62320607 BCX8"><span class="TextRun SCXW62320607 BCX8"><span class="NormalTextRun SCXW62320607 BCX8">A proactive, team-oriented attitude with a passion for delivering great service.</span></span><span class="EOP SCXW62320607 BCX8">&nbsp;</span></p></li></ul></div></div></div></div></div></div><!----><!---->