Job description
<span xml:lang="en-GB" lang="en-GB" data-careersite-propertyid="description" class="rtltextaligneligible"><span class="jobdescription"><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"></h2></div><div><p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-family:Aptos, sans-serif">Full time</span></strong><span style="font-family:Aptos, sans-serif">: Permanent</span></p><p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-family:Aptos, sans-serif">Salary</span></strong><span style="font-family:Aptos, sans-serif">: £26,968</span></p><p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-family:Aptos, sans-serif">Start Date: </span></strong><span style="font-family:Aptos, sans-serif">02/02/26</span></p><p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-family:Aptos, sans-serif">Location: </span></strong><span style="font-family:Aptos, sans-serif">EE, 2 Geenmarket, Dundee, DD14QB</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"></h2></div><div><p style="margin:0.0cm;font-size:12.0pt;font-family:Aptos, sans-serif">Connect for good with EE. Shape the future with us – where innovation meets inclusivity. If you love people and building relationships then become one of our Customer Service Advisors, or as we call them, an EE Guide. You’ll be guiding our customers through their EE journey, immersing them in our brand and always delivering the very best service. Your remarkable journey starts here.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"></h2></div><div><p><strong>What’s in it for you?</strong></p><ul><li>A great starting salary of £26,968 plus incentives.</li><li>Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.</li><li>Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.</li><li>Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.</li><li>Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.</li><li>Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.</li><li>Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.</li><li>Volunteering days, so you can give back to your local community.</li><li>Optional Private Healthcare and Dental, to protect you and your family.</li></ul><p> </p><p>On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"></h2></div><div><p style="margin:0.0cm;font-size:12.0pt;font-family:Aptos, sans-serif"><strong>Your role;</strong></p><p style="margin:0.0cm;font-size:12.0pt;font-family:Aptos, sans-serif">You will support and guide our customers during the setup and first weeks of service with us. Helping them when they have a complex technical or account issue, something that needs special attention . With the training we provide, you will be the expert that they need. Every interaction will deliver a brilliant, personal service.</p><p style="margin:0.0cm;font-size:12.0pt;font-family:Aptos, sans-serif"><strong>What we stand for;</strong></p><p style="margin:0.0cm;font-size:12.0pt;font-family:Aptos, sans-serif">We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE.</p></div></div></div></span></span>
