<h3 class="theme-panel-header text-2xl pb-6 theme-vacancy-section-title">About the role</h3><p>As Customer Propositions Assistant you will support the development and delivery of customer propositions that help define the Matalan brand to our customer base. You will work closely with the Customer Propositions Manager and the wider teams to help shape, test and communicate propositions that drive customer engagement and loyalty.&nbsp;&nbsp;</p><p><strong>What you’ll be doing:</strong></p><p>Proposition Development</p><ul><li>Support in gathering data and insights to understand customer needs, behaviours, and market trends.</li><li>Contribute ideas to proposition initiatives that improve customer experience and brand differentiation.</li></ul><p>Insight &amp; Analysis</p><ul><li>Support the collection and organisation of customer and competitor insights to inform proposition planning.</li><li>Track the performance of customer propositions through key metrics such as engagement, conversion, and satisfaction.</li><li>Prepare summary reports and presentations for internal stakeholders</li></ul><p>Campaign &amp; Communication Support</p><ul><li>Work with Brand and Digital Marketing teams to ensure propositions are clearly reflected across all campaigns.</li><li>Assist in updating proposition materials and messaging across online and in-store channels.</li><li>Assist in creation of narrative that reflects Matalan’s positioning across all new propositions.&nbsp;</li></ul><p>Cross-Functional Collaboration</p><ul><li>Liaise with colleagues in CRM, Product, and Digital to help ensure proposition elements are implemented effectively.</li><li>Coordinate meetings, timelines, and updates between teams working on proposition projects.</li><li>Support administrative and organisational tasks to keep projects on track.</li></ul><p>&nbsp;</p><div class="absolute bottom-2 right-2"><button onclick="scrollToTop()" class="theme-primary p-2 rounded-lg flex"><i translate="no" class="material-symbols-outlined"> arrow_upward </i></button></div>