<!-- Introduction --><div class="feature-text"><h2> Your new role</h2><p><br></p><p>We’re looking for an organised, detail-focused and proactive individual to join our Retail Operations team. In this role, you’ll play a key part in ensuring our retail teams receive the right information, at the right time, in the right way—helping them deliver the best possible experience in our stores.</p><p>What You’ll Be Doing</p><ul><li>Delivering Effective Briefs: Ensuring all briefs are provided to Retail Operations within agreed timelines, enabling smooth and efficient rollout of new activity to store teams.</li><li>Driving Clear Communication: Working closely with the Retail Operations Lead to create accurate, effective and right-first-time communications through our retail communications platform and email.</li><li>Quality Checking Messages: Sense-checking all outgoing communications to guarantee accuracy, clarity and appropriate timing.</li><li>Supporting Colleague Engagement: Administering the retail recognition programme to boost engagement and maintain strong performance across our sales teams.</li><li>Planning Store Workloads: Maintaining full visibility of store workload and contributing to the Business Activity Plan to ensure all activities are captured and scheduled accurately.</li><li>Championing Store Feedback: Encouraging the use of feedback channels, communicating store feedback to central functions and ensuring timely responses and resolutions.</li><li>Managing Retail Inboxes: Overseeing the Retail Operations inboxes (including the travel inbox) and responding to requests promptly and professionally.</li><li>Processing Invoices: Handling timely invoice administration and securing the necessary approvals from relevant stakeholders.</li></ul><p>What You’ll Bring</p><ul><li>Strong attention to detail and accuracy</li><li>Excellent communication and relationship-building skills</li><li>Ability to work proactively, manage workload and meet deadlines</li><li>Confidence navigating multiple systems and working collaboratively with cross-functional teams</li></ul></div><!-- Apply Button --><a href="https://apply.dfscareers.co.uk/members/?j=3013&amp;lang=en&amp;" class="btn btn-apply apply_bottom">Apply<i class="fas fa-chevron-right"></i></a>