<h1 class="articletitle--basic "><span class="field f-n-title f-t-string axiom0-0 axiom-scraped-0">Customer Care Advisor - Longines</span></h1><div class="row wysiwyg"><div class="col-lg-6 mb-md-0 mb-4"><div class="mb-4"><p></p><div class="field f-n-field-job-company-intro f-t-text-long"><h2>The company</h2><p>Swatch Group is a diversified multinational holding company active in the manufacture and sale of finished watches, jewellery, watch movements and components. It is the world’s largest watchmaking group, and supplies nearly all the components required for the watches sold by its eighteen individual brands and the multi-brand retail companies Tourbillon and Hour Passion.</p><p>Its production companies supply movements and components to third-party watchmakers in Switzerland and around the world. Swatch Group is a key player in the manufacture and sale of electronic systems used in watchmaking and other industries. It is also a leader in the field of sports event timing.</p><p>Swatch Group brands</p><p>Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Léon Hatot, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch, Flik Flak.</p></div><p></p></div><div class="mb-4"><div class="field f-n-body f-t-text-with-summary"><h2>Job description</h2><p>To deliver exceptional customer service, ensuring every customer interaction embodies the values of the Longines brand. You will manage customer enquiries and complaints, aiming for first-contact resolution while building strong relationships with customers.</p><p>Responsibilities :<br> Provide high-quality information, advice, and guidance to customers through a range of channels including phone calls and emails, resolving queries at the first point of contact.<br> Proactively reach out to customers to address potential issues before they escalate, ensuring a seamless and positive experience.<br> Handle and follow up on customer complaints and enquiries in a professional, timely, and responsive manner.<br> Ensure complaints are resolved in a customer-focused manner, adhering to agreed service standards, while maintaining the integrity and reputation of Longines.<br> Comply with Service Level Agreements (SLAs) ensuring efficient and effective service delivery.<br> Develop into an integral member of the team, promoting clear and open communication between colleagues and customers.<br> Continuously enhance your knowledge of Longines products, services, and internal procedures/policies to offer accurate and informed assistance to customers.</p><p>Essential Skills and Experience<br> Exceptional written and verbal communications skills.<br> Ability to build strong rapport with customers, using empathy to ensure exceptional service.<br> A proactive and positive approach with the ability to anticipate customer needs, make decisions and resolve issues independently.<br> Ability to maintain accuracy, professionalism and make decisions whilst working under pressure.<br> Excellent time management skills and able to effectively prioritise workload .<br> Skilled in conflict management and having challenging conversations.<br> Strong IT skills and proficient with Microsoft Office programmes.<br> Demonstrable customer service and complaint handling experience.</p><p>Desirable Skills and Experience<br> Experience using CRM and/or SAP.</p><p>Essential Qualifications<br>* 5 GCSE including Maths and English (or equivalent)</p></div></div><div class="mb-4"><div class="field f-n-field-job-profile f-t-text-long"><h2>Profile</h2><p>• Excellent organisation of oneself<br>• Ability to self-motivate with a sense of urgency<br>• Good time management within set tasks including prioritising<br>• Exceptional communicator at all levels (written and oral)</p></div></div><div class="mb-4"><div class="field f-n-field-job-prof-requ f-t-text-long"><h2>Professional requirements</h2><p>• 5 GCSE including Maths and English (or equivalent)<br>• Strong IT skills<br>• Previous customer service and complaint handling experience<br>• SAP knowledge is desirable</p></div></div><div class="mb-4"></div><div id="cp"><div class="field f-n-field-job-contact f-t-text-long"><h2>Contact</h2><p>Sara Ferguson<br>HR Business Partner<br>The Swatch Group (UK) Limited<br>Unit C,<br>Adanac Drive<br>Adanac Park<br>Southampton<br>Hampshire<br>SO16 0BT</p></div></div></div><div class="col-lg-4 offset-1 col-10 mt-5 mt-lg-0"><aside class="job-card"><img src="/sites/default/files/brands-logos/swatch-group.png" alt="" class="img-fluid mb-5"><div class="job-cardbody mb-5"><div id="jl" class="mb-4 axiom1-0 axiom-scraped-1"><p class="blue-bold mb-0">Job location</p>Unit C Adanac Drive<br>SO16 0BT Southampton (England)<br>United Kingdom</div><div id="ca" class="mb-4"><p class="blue-bold mb-0">Company address</p><div class="field f-n-field-job-ca f-t-text-long"><p>The Swatch Group (UK) Limited<br>Building 1000<br>2nd Floor East Wing<br>The Royals Business Park<br>Dockside Road<br>GB-London E16 2QU</p></div></div></div><a class="btn btn-block text-uppercase d-flex justify-content-center btn-primary" href="https://apply5.lumessetalentlink.com/apply-app/pages/application-form?jobId=PMXFK026203F3VBQB8NLO799J-246812&amp;langCode=enGB&amp;source=swatchgroup.com" target="blank">Apply for this job</a><div class="social-share-links"><p class="blue-bold mb-2">Share this job offer</p><ul><li><a class="social-icon" 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inherit;">Labels</label></li></ul></div></div></div><div></div><div></div><div></div><div><button draggable="false" aria-label="Toggle fullscreen view" title="Toggle fullscreen view" type="button" aria-pressed="false" class="gm-control-active gm-fullscreen-control" style="background: none rgb(255, 255, 255); border: 0px; margin: 10px; padding: 0px; text-transform: none; appearance: none; position: absolute; cursor: pointer; user-select: none; border-radius: 2px; height: 40px; width: 40px; box-shadow: rgba(0, 0, 0, 0.3) 0px 1px 4px -1px; overflow: hidden; top: 0px; right: 0px;"><img src="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20viewBox%3D%220%200%2018%2018%22%3E%3Cpath%20fill%3D%22%23666%22%20d%3D%22M0%200v6h2V2h4V0H0zm16%200h-4v2h4v4h2V0h-2zm0%2016h-4v2h6v-6h-2v4zM2%2012H0v6h6v-2H2v-4z%22/%3E%3C/svg%3E" alt="" style="height: 18px; width: 18px;"><img 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box-shadow: rgba(0, 0, 0, 0.3) 0px 1px 4px -1px; bottom: 50%; left: 0px; transform: translateY(50%);"><img src="data:image/svg+xml,%3Csvg%20fill%3D%22none%22%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20viewBox%3D%220%200%2024%2024%22%3E%3Cpath%20d%3D%22M14%2018l-6-6%206-6%201.4%201.4-4.6%204.6%204.6%204.6L14%2018z%22%20fill%3D%22%23666%22/%3E%3C/svg%3E" alt="" style="height: 28px; width: 28px;"><img src="data:image/svg+xml,%3Csvg%20fill%3D%22none%22%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20viewBox%3D%220%200%2024%2024%22%3E%3Cpath%20d%3D%22M14%2018l-6-6%206-6L15.4%207.4%2010.8%2012%2015.4%2016.6%2014%2018z%22%20fill%3D%22%23333%22/%3E%3C/svg%3E" alt="" style="height: 28px; width: 28px;"><img src="data:image/svg+xml,%3Csvg%20fill%3D%22none%22%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20viewBox%3D%220%200%2024%2024%22%3E%3Cpath%20d%3D%22M14%2018l-6-6%206-6%201.4%201.4-4.6%204.6%204.6%204.6L14%2018z%22%20fill%3D%22%23666%22/%3E%3C/svg%3E" alt="" style="height: 28px; width: 28px;"><img src="data:image/svg+xml,%3Csvg%20fill%3D%22none%22%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20viewBox%3D%220%200%2024%2024%22%3E%3Cpath%20d%3D%22M14%2018l-6-6%206-6L15.4%207.4%2010.8%2012%2015.4%2016.6%2014%2018z%22%20fill%3D%22%23D1D1D1%22/%3E%3C/svg%3E" alt="" style="height: 28px; width: 28px;"></button></li><li><button draggable="false" aria-label="Move right" title="Move right" type="button" class="gm-control-active" style="background: none 6px center / 28px no-repeat rgb(255, 255, 255); display: block; border: 0px; margin: 0px; padding: 0px; text-transform: none; appearance: none; position: absolute; cursor: pointer; user-select: none; width: 40px; height: 40px; border-radius: 50%; box-shadow: rgba(0, 0, 0, 0.3) 0px 1px 4px -1px; bottom: 50%; right: 0px; transform: translateY(50%);"><img src="data:image/svg+xml,%3Csvg%20fill%3D%22none%22%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20viewBox%3D%220%200%2024%2024%22%3E%3Cpath%20d%3D%22M12.6%2012L8%207.4%209.4%206l6%206-6%206L8%2016.6l4.6-4.6z%22%20fill%3D%22%23666%22/%3E%3C/svg%3E" alt="" style="height: 28px; width: 28px;"><img src="data:image/svg+xml,%3Csvg%20fill%3D%22none%22%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20viewBox%3D%220%200%2024%2024%22%3E%3Cpath%20d%3D%22M12.6%2012L8%207.4%209.4%206l6%206-6%206L8%2016.6%2012.6%2012z%22%20fill%3D%22%23333%22/%3E%3C/svg%3E" alt="" style="height: 28px; width: 28px;"><img src="data:image/svg+xml,%3Csvg%20fill%3D%22none%22%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20viewBox%3D%220%200%2024%2024%22%3E%3Cpath%20d%3D%22M12.6%2012L8%207.4%209.4%206l6%206-6%206L8%2016.6l4.6-4.6z%22%20fill%3D%22%23666%22/%3E%3C/svg%3E" alt="" style="height: 28px; width: 28px;"><img 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src="data:image/svg+xml,%3Csvg%20fill%3D%22none%22%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20viewBox%3D%220%200%2024%2024%22%3E%3Cpath%20d%3D%22M12%2015.4l-6-6L7.4%208l4.6%204.6L16.6%208%2018%209.4l-6%206z%22%20fill%3D%22%23666%22/%3E%3C/svg%3E" alt="" style="height: 28px; width: 28px;"><img src="data:image/svg+xml,%3Csvg%20fill%3D%22none%22%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20viewBox%3D%220%200%2024%2024%22%3E%3Cpath%20d%3D%22M12%2015.4l-6-6L7.4%208l4.6%204.6L16.6%208%2018%209.4l-6%206z%22%20fill%3D%22%23333%22/%3E%3C/svg%3E" alt="" style="height: 28px; width: 28px;"><img src="data:image/svg+xml,%3Csvg%20fill%3D%22none%22%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20viewBox%3D%220%200%2024%2024%22%3E%3Cpath%20d%3D%22M12%2015.4l-6-6L7.4%208l4.6%204.6L16.6%208%2018%209.4l-6%206z%22%20fill%3D%22%23666%22/%3E%3C/svg%3E" alt="" style="height: 28px; width: 28px;"><img src="data:image/svg+xml,%3Csvg%20fill%3D%22none%22%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20viewBox%3D%220%200%2024%2024%22%3E%3Cpath%20d%3D%22M12%2015.4l-6-6L7.4%208l4.6%204.6L16.6%208%2018%209.4l-6%206z%22%20fill%3D%22%23666%22/%3E%3C/svg%3E" alt="" style="height: 28px; width: 28px;"></button></li><li><button draggable="false" aria-label="Zoom in" title="Zoom in" type="button" class="gm-control-active" style="background: none 6px center / 28px no-repeat rgb(255, 255, 255); display: block; border: 0px; margin: 0px; padding: 0px; text-transform: none; appearance: none; position: absolute; cursor: pointer; user-select: none; overflow: hidden; width: 40px; height: 40px; border-radius: 50%; box-shadow: rgba(0, 0, 0, 0.3) 0px 1px 4px -1px; top: 0px; right: 0px;"><img src="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20viewBox%3D%220%20-960%20960%20960%22%20fill%3D%22%23666%22%3E%3Cpath%20d%3D%22M440-440H200v-80h240v-240h80v240h240v80H520v240h-80v-240z%22/%3E%3C/svg%3E" alt="" style="height: 28px; width: 28px;"><img src="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20viewBox%3D%220%20-960%20960%20960%22%20fill%3D%22%23333%22%3E%3Cpath%20d%3D%22M440-440H200v-80h240v-240h80v240h240v80H520v240h-80v-240z%22/%3E%3C/svg%3E" alt="" style="height: 28px; width: 28px;"><img src="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20viewBox%3D%220%20-960%20960%20960%22%20fill%3D%22%23111%22%3E%3Cpath%20d%3D%22M440-440H200v-80h240v-240h80v240h240v80H520v240h-80v-240z%22/%3E%3C/svg%3E" alt="" style="height: 28px; width: 28px;"><img src="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20viewBox%3D%220%20-960%20960%20960%22%20fill%3D%22%23d1d1d1%22%3E%3Cpath%20d%3D%22M440-440H200v-80h240v-240h80v240h240v80H520v240h-80v-240z%22/%3E%3C/svg%3E" alt="" style="height: 28px; width: 28px;"></button></li><li><button draggable="false" aria-label="Zoom out" title="Zoom out" type="button" class="gm-control-active" style="background: none 6px center / 28px no-repeat rgb(255, 255, 255); display: block; border: 0px; margin: 0px; padding: 0px; text-transform: none; appearance: none; position: absolute; cursor: pointer; user-select: none; overflow: hidden; width: 40px; height: 40px; border-radius: 50%; box-shadow: rgba(0, 0, 0, 0.3) 0px 1px 4px -1px; bottom: 0px; right: 0px;"><img src="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20viewBox%3D%220%20-960%20960%20960%22%20fill%3D%22%23666%22%3E%3Cpath%20d%3D%22M200-440v-80h560v80H200z%22/%3E%3C/svg%3E" alt="" style="height: 28px; width: 28px;"><img src="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20viewBox%3D%220%20-960%20960%20960%22%20fill%3D%22%23333%22%3E%3Cpath%20d%3D%22M200-440v-80h560v80H200z%22/%3E%3C/svg%3E" alt="" style="height: 28px; width: 28px;"><img src="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20viewBox%3D%220%20-960%20960%20960%22%20fill%3D%22%23111%22%3E%3Cpath%20d%3D%22M200-440v-80h560v80H200z%22/%3E%3C/svg%3E" alt="" style="height: 28px; width: 28px;"><img src="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20viewBox%3D%220%20-960%20960%20960%22%20fill%3D%22%23d1d1d1%22%3E%3Cpath%20d%3D%22M200-440v-80h560v80H200z%22/%3E%3C/svg%3E" alt="" style="height: 28px; width: 28px;"></button></li></menu></gmp-internal-camera-control><button draggable="false" aria-label="Drag Pegman onto the map to open Street View" title="Drag Pegman onto the map to open Street View" type="button" class="gm-svpc" dir="ltr" data-control-width="40" data-control-height="40" style="background: rgb(255, 255, 255); border: 0px; margin: 0px; padding: 0px; text-transform: none; appearance: none; position: absolute; cursor: pointer; user-select: none; --pegman-scaleX: 1; box-shadow: rgba(0, 0, 0, 0.3) 0px 1px 4px -1px; border-radius: 2px; width: 40px; height: 40px; left: 0px; top: 72px;"><div style="position: absolute; left: 50%; top: 50%; transform: scaleX(var(--pegman-scaleX));"><img src="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20viewBox%3D%220%200%2023%2038%22%3E%3Cpath%20d%3D%22M16.6%2038.1h-5.5l-.2-2.9-.2%202.9h-5.5L5%2025.3l-.8%202a1.53%201.53%200%2001-1.9.9l-1.2-.4a1.58%201.58%200%2001-1-1.9v-.1c.3-.9%203.1-11.2%203.1-11.2a2.66%202.66%200%20012.3-2l.6-.5a6.93%206.93%200%20014.7-12%206.8%206.8%200%20014.9%202%207%207%200%20012%204.9%206.65%206.65%200%2001-2.2%205l.7.5a2.78%202.78%200%20012.4%202s2.9%2011.2%202.9%2011.3a1.53%201.53%200%2001-.9%201.9l-1.3.4a1.63%201.63%200%2001-1.9-.9l-.7-1.8-.1%2012.7zm-3.6-2h1.7L14.9%2020.3l1.9-.3%202.4%206.3.3-.1c-.2-.8-.8-3.2-2.8-10.9a.63.63%200%2000-.6-.5h-.6l-1.1-.9h-1.9l-.3-2a4.83%204.83%200%20003.5-4.7A4.78%204.78%200%200011%202.3H10.8a4.9%204.9%200%2000-1.4%209.6l-.3%202h-1.9l-1%20.9h-.6a.74.74%200%2000-.6.5c-2%207.5-2.7%2010-3%2010.9l.3.1L4.8%2020l1.9.3.2%2015.8h1.6l.6-8.4a1.52%201.52%200%20011.5-1.4%201.5%201.5%200%20011.5%201.4l.9%208.4zm-10.9-9.6zm17.5-.1z%22%20style%3D%22isolation%3Aisolate%22%20fill%3D%22%23333%22%20opacity%3D%22.7%22/%3E%3Cpath%20d%3D%22M5.9%2013.6l1.1-.9h7.8l1.2.9%22%20fill%3D%22%23ce592c%22/%3E%3Cellipse%20cx%3D%2210.9%22%20cy%3D%2213.1%22%20rx%3D%222.7%22%20ry%3D%22.3%22%20style%3D%22isolation%3Aisolate%22%20fill%3D%22%23ce592c%22%20opacity%3D%22.5%22/%3E%3Cpath%20d%3D%22M20.6%2026.1l-2.9-11.3a1.71%201.71%200%2000-1.6-1.2H5.699999999999999a1.69%201.69%200%2000-1.5%201.3l-3.1%2011.3a.61.61%200%2000.3.7l1.1.4a.61.61%200%2000.7-.3l2.7-6.7.2%2016.8h3.6l.6-9.3a.47.47%200%2001.44-.5h.06c.4%200%20.4.2.5.5l.6%209.3h3.6L15.7%2020.3l2.5%206.6a.52.52%200%2000.66.31l1.2-.4a.57.57%200%2000.5-.7z%22%20fill%3D%22%23fdbf2d%22/%3E%3Cpath%20d%3D%22M7%2013.6l3.9%206.7%203.9-6.7%22%20style%3D%22isolation%3Aisolate%22%20fill%3D%22%23cf572e%22%20opacity%3D%22.6%22/%3E%3Ccircle%20cx%3D%2210.9%22%20cy%3D%227%22%20r%3D%225.9%22%20fill%3D%22%23fdbf2d%22/%3E%3C/svg%3E" alt="Street View Pegman Control" style="height: 30px; width: 30px; position: absolute; transform: translate(-50%, -50%); pointer-events: none;"><img src="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20viewBox%3D%220%200%2024%2038%22%3E%3Cpath%20d%3D%22M22%2026.6l-2.9-11.3a2.78%202.78%200%2000-2.4-2l-.7-.5a6.82%206.82%200%20002.2-5%206.9%206.9%200%2000-13.8%200%207%207%200%20002.2%205.1l-.6.5a2.55%202.55%200%2000-2.3%202s-3%2011.1-3%2011.2v.1a1.58%201.58%200%20001%201.9l1.2.4a1.63%201.63%200%20001.9-.9l.8-2%20.2%2012.8h11.3l.2-12.6.7%201.8a1.54%201.54%200%20001.5%201%201.09%201.09%200%2000.5-.1l1.3-.4a1.85%201.85%200%2000.7-2zm-1.2.9l-1.2.4a.61.61%200%2001-.7-.3l-2.5-6.6-.2%2016.8h-9.4L6.6%2021l-2.7%206.7a.52.52%200%2001-.66.31l-1.1-.4a.52.52%200%2001-.31-.66l3.1-11.3a1.69%201.69%200%20011.5-1.3h.2l1-.9h2.3a5.9%205.9%200%20113.2%200h2.3l1.1.9h.2a1.71%201.71%200%20011.6%201.2l2.9%2011.3a.84.84%200%2001-.4.7z%22%20fill%3D%22%23333%22%20fill-opacity%3D%22.2%22/%3E%26quot%3B%3C/svg%3E" alt="Pegman is on top of the Map" style="height: 30px; width: 30px; position: absolute; transform: translate(-50%, -50%); pointer-events: none; display: none;"><img alt="Street View Pegman Control" src="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20viewBox%3D%220%200%2040%2050%22%3E%3Cpath%20d%3D%22M34-30.4l-2.9-11.3a2.78%202.78%200%2000-2.4-2l-.7-.5a6.82%206.82%200%20002.2-5%206.9%206.9%200%2000-13.8%200%207%207%200%20002.2%205.1l-.6.5a2.55%202.55%200%2000-2.3%202s-3%2011.1-3%2011.2v.1a1.58%201.58%200%20001%201.9l1.2.4a1.63%201.63%200%20001.9-.9l.8-2%20.2%2012.8h11.3l.2-12.6.7%201.8a1.54%201.54%200%20001.5%201%201.09%201.09%200%2000.5-.1l1.3-.4a1.85%201.85%200%2000.7-2zm-1.2.9l-1.2.4a.61.61%200%2001-.7-.3L28.4-36l-.2%2016.8h-9.4L18.6-36l-2.7%206.7a.52.52%200%2001-.66.31l-1.1-.4a.52.52%200%2001-.31-.66l3.1-11.3a1.69%201.69%200%20011.5-1.3h.2l1-.9h2.3a5.9%205.9%200%20113.2%200h2.3l1.1.9h.2a1.71%201.71%200%20011.6%201.2l2.9%2011.3a.84.84%200%2001-.4.7zM34%2029.6l-2.9-11.3a2.78%202.78%200%2000-2.4-2l-.7-.5a6.82%206.82%200%20002.2-5%206.9%206.9%200%2000-13.8%200%207%207%200%20002.2%205.1l-.6.5a2.55%202.55%200%2000-2.3%202s-3%2011.1-3%2011.2v.1a1.58%201.58%200%20001%201.9l1.2.4a1.63%201.63%200%20001.9-.9l.8-2%20.2%2012.8h11.3l.2-12.6.7%201.8a1.54%201.54%200%20001.5%201%201.09%201.09%200%2000.5-.1l1.3-.4a1.85%201.85%200%2000.7-2zm-1.2.9l-1.2.4a.61.61%200%2001-.7-.3L28.4%2024l-.2%2016.8h-9.4L18.6%2024l-2.7%206.7a.52.52%200%2001-.66.31l-1.1-.4a.52.52%200%2001-.31-.66l3.1-11.3a1.69%201.69%200%20011.5-1.3h.2l1-.9h2.3a5.9%205.9%200%20113.2%200h2.3l1.1.9h.2a1.71%201.71%200%20011.6%201.2l2.9%2011.3a.84.84%200%2001-.4.7z%22%20fill%3D%22%23333%22%20fill-opacity%3D%22.2%22/%3E%3Cpath%20d%3D%22M15.4%2038.8h-4a1.64%201.64%200%2001-1.4-1.1l-3.1-8a.9.9%200%2001-.5.1l-1.4.1a1.62%201.62%200%2001-1.6-1.4L2.3%2015.4l1.6-1.3a6.87%206.87%200%2001-3-4.6A7.14%207.14%200%20012%204a7.6%207.6%200%20014.7-3.1A7.14%207.14%200%200112.2%202a7.28%207.28%200%20012.3%209.6l2.1-.1.1%201c0%20.2.1.5.1.8a2.41%202.41%200%20011%201s1.9%203.2%202.8%204.9c.7%201.2%202.1%204.2%202.8%205.9a2.1%202.1%200%2001-.8%202.6l-.6.4a1.63%201.63%200%2001-1.5.2l-.6-.3a8.93%208.93%200%2000.5%201.3%207.91%207.91%200%20001.8%202.6l.6.3v4.6l-4.5-.1a7.32%207.32%200%2001-2.5-1.5l-.4%203.6zm-10-19.2l3.5%209.8%202.9%207.5h1.6V35l-1.9-9.4%203.1%205.4a8.24%208.24%200%20003.8%203.8h2.1v-1.4a14%2014%200%2001-2.2-3.1%2044.55%2044.55%200%2001-2.2-8l-1.3-6.3%203.2%205.6c.6%201.1%202.1%203.6%202.8%204.9l.6-.4c-.8-1.6-2.1-4.6-2.8-5.8-.9-1.7-2.8-4.9-2.8-4.9a.54.54%200%2000-.4-.3l-.7