<h2 data-testid="h2-job-discription" class="text-system text-primary job-discription-h2 mb-20">Job Description</h2><div id="MediaRichAdvert" data-testid="div-media-rich-advert"><div class="JT-inner"><div class="JT-row JT-col-12 JT-section JT-text JT-text-100 JT-site JT-twelve JT-column"><div class="JT-container cke_focus"><p><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif">BHID is now the UK’s leading home interiors specialist, and the ‘go-to’ brand for high end clients who are looking to furnish any area of the home. The business comprises three brands, Neville Johnson Furniture and Stairs, Tom Howley Kitchens and London Door Company, and employs in excess of 800 employees.</span></span><br></p><p><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif"></span></span><br></p><p><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif">We are seeking to recruit a Client Service Coordinator in our Tom Howley department, to support our busy Client Services department in providing a first class service to all clients and support them through their experience. The role provides a communication link between our high end discerning clients, sales, field and operational staff.</span></span><br></p><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif"></span></span><p style="text-align: justify"><span style="font-size: 10pt"><span><b><span style="font-size: 12pt"><span>Main Aspects of the Role:</span></span></b></span></span></p><p style="text-align: justify"><br></p><ul><li style="margin-left: 8px"><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="background: rgba(255, 255, 255, 1)"><span style="color: rgba(0, 0, 0, 1)">Act as a key contact for clients</span></span></span></span></li><li style="margin-left: 8px"><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="background: rgba(255, 255, 255, 1)"><span style="color: rgba(0, 0, 0, 1)">Deliver excellent customer service via phone and email</span></span></span></span></li><li><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="background: rgba(255, 255, 255, 1)"><span style="color: rgba(0, 0, 0, 1)">Communicate with customers, managing expectations and resolving conflicts</span></span></span></span></li><li style="margin-right: 16px; margin-left: 8px"><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="background: rgba(255, 255, 255, 1)"><span style="background: rgba(255, 255, 255, 1)"><span style="color: rgba(0, 0, 0, 1)">Process orders using our in house system</span></span></span></span></span></li><li style="margin-left: 8px"><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="background: rgba(255, 255, 255, 1)"><span style="color: rgba(0, 0, 0, 1)">Track job progress to ensure timely completion</span></span></span></span></li><li style="margin-right: 16px; margin-left: 8px"><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="background: rgba(255, 255, 255, 1)"><span style="background: rgba(255, 255, 255, 1)"><span style="color: rgba(0, 0, 0, 1)">Assist with scheduling survey/installation/remedial appointments</span></span></span></span></span></li><li style="margin-left: 8px"><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif">Accurately maintain our client database, ensuring all client contact is recorded</span></span></li><li style="margin-right: 16px; margin-left: 8px"><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="background: rgba(255, 255, 255, 1)"><span style="color: rgba(0, 0, 0, 1)">Liaise with internal/external customers to ensure a smooth client journey</span></span></span></span></li><li style="margin-left: 8px; text-align: justify"><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif">Perform any ad-hoc duties requested by the management team within the employee’s capabilities</span></span></li></ul><p style="text-align: justify"><br></p><p style="text-align: justify"><span style="font-size: 10pt"><span><b><span style="font-size: 12pt"><span>Person Specification Primary Requirements:</span></span></b></span></span></p><p style="text-align: justify"><br></p><ul><li style="margin-left: 8px; text-align: justify"><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="line-height: 150%"><span style="line-height: 150%">Must be self-motivated and organised with ability to prioritise own workload</span> </span></span></span></li><li style="margin-left: 8px"><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="background: rgba(255, 255, 255, 1)"><span style="color: rgba(0, 0, 0, 1)">High attention to detail and urgency</span></span></span></span></li><li style="margin-left: 8px"><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="background: rgba(255, 255, 255, 1)"><span style="color: rgba(0, 0, 0, 1)">Solid decision-making and problem-solving abilities</span></span></span></span></li><li style="margin-left: 8px"><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="background: rgba(255, 255, 255, 1)"><span style="color: rgba(0, 0, 0, 1)">Conflict resolution skills and a proactive approach to handling customer escalations</span></span></span></span></li><li style="margin-right: 16px; margin-left: 8px"><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="background: rgba(255, 255, 255, 1)"><span style="color: rgba(0, 0, 0, 1)">Excellent listening and communication skills </span></span></span></span></li><li style="margin-right: 16px; margin-left: 8px"><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="background: rgba(255, 255, 255, 1)"><span style="color: rgba(0, 0, 0, 1)">Confident telephone manner</span></span></span></span></li><li style="margin-right: 16px; margin-left: 8px"><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="background: rgba(255, 255, 255, 1)"><span style="color: rgba(0, 0, 0, 1)">Executes a high level of attention to detail</span></span></span></span></li><li style="margin-right: 16px; margin-left: 8px"><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="background: rgba(255, 255, 255, 1)"><span style="color: rgba(0, 0, 0, 1)">Willingness to learn, with a proactive and positive attitude</span></span></span></span></li><li style="margin-right: 16px; margin-left: 8px"><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="background: rgba(255, 255, 255, 1)"><span style="color: rgba(0, 0, 0, 1)">Confident using a PC and the ability to multitask</span> </span></span></span></li><li style="margin-left: 8px; text-align: justify"><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="line-height: 150%"><span style="line-height: 150%">The ability to use own initiative but also know when matters need to be escalated</span></span></span></span></li><li style="margin-left: 8px; text-align: justify"><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="line-height: 150%"><span style="line-height: 150%">Previous experience in a customer service/Admin role </span></span></span></span></li><li style="margin-left: 8px; text-align: justify"><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="line-height: 150%"><span style="line-height: 150%">Experience in appointment scheduling/planning would be advantageous</span></span></span></span></li></ul><p><br></p><p style="text-align: justify"><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="line-height: 105%"><b><span style="line-height: 105%">Benefits</span></b></span></span></span></p><p style="text-align: justify"><br></p><ul><li style="text-align: justify"><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="line-height: 105%"><span style="line-height: 105%">22 days annual leave plus bank holidays (rising with service).</span></span></span></span></li><li style="text-align: justify"><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="line-height: 105%"><span style="line-height: 105%">Contributory pension with salary exchange.</span></span></span></span></li><li style="text-align: justify"><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="line-height: 105%"><span style="line-height: 105%">Free parking.</span></span></span></span></li><li style="text-align: justify"><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="line-height: 105%"><span style="line-height: 105%">BHID Connect – through our partnership with Reward Gateway, you can save money on everyday spending and make your money go further at up to 770 retailers.</span></span></span></span></li><li style="text-align: justify"><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="line-height: 105%"><span style="line-height: 105%">Wellbeing centre – exercise videos, mindfulness tools, nutritional and financial advice.</span></span></span></span></li><li style="text-align: justify"><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="line-height: 105%"><span style="line-height: 105%">Employee Assistance Programme – access to 24/7 counselling and support helpline.</span></span></span></span></li><li style="text-align: justify"><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="line-height: 105%"><span style="line-height: 105%">Employee Mortgage Services – through our partnership with Charles Cameron we provide access to mortgage advice and education services.</span></span></span></span></li><li style="text-align: justify"><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="line-height: 105%"><span style="line-height: 105%">Christmas functions.</span></span></span></span></li><li style="text-align: justify"><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="line-height: 105%"><span style="line-height: 105%">Free hot drinks, including free use of drinks vending machine.</span></span></span></span></li><li style="text-align: justify"><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="line-height: 105%"><span style="line-height: 105%">We are constantly reviewing our benefits and have some exciting new initiatives coming soon!</span></span></span></span></li></ul><p style="text-align: justify"><br></p><p style="margin-bottom: 11px"><span style="font-size: 14px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="line-height: 105%"><span style="background: rgba(255, 255, 255, 1)"><span style="line-height: 105%"><span style="color: rgba(0, 0, 0, 1)"><span style="letter-spacing: 0.2pt">Should you have any questions regarding this opportunity, or if you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to contact us at <a data-cke-saved-href="mailto:recruitment@bhid.co.uk" href="mailto:recruitment@bhid.co.uk" style="color: rgba(5, 99, 193, 1); text-decoration: underline"><span style="color: rgba(0, 0, 0, 1)">recruitment@bhid.co.uk</span></a></span></span></span></span></span></span></span></p></div></div><div style="clear:both;margin-bottom: 20px;"></div></div></div>