Job description
<span xml:lang="en-GB" lang="en-GB" data-careersite-propertyid="description" class="rtltextaligneligible"><span class="jobdescription"><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"></h2></div><div><p style="margin:0.0cm;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:11.5pt;font-family:Arial, sans-serif;color:black">Location; </span></strong><span style="font-size:11.5pt;font-family:Arial, sans-serif;color:black">Dundee - 2 Greenmarket, DD1 4QB</span><strong><span style="font-size:11.5pt;font-family:Arial, sans-serif;color:black"> </span></strong></p><p style="margin:0.0cm;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:11.5pt;font-family:Arial, sans-serif;color:black">Salary</span></strong><span style="font-size:11.5pt;font-family:Arial, sans-serif;color:black">: £21,620 per year</span></p><p style="margin:0.0cm;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:11.5pt;font-family:Arial, sans-serif;color:black">Start Date:</span></strong><span style="font-size:11.5pt;font-family:Arial, sans-serif;color:black"> 23rd March 2026</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"></h2></div><div><p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-family:arial, helvetica, sans-serif"><strong><span style="font-size:11.0pt">Start your future with EE </span><span>–</span><span> </span><span>Where your voice could be the start of something big</span></strong><span><span style="font-size:11.0pt"> </span></span></span></p><p style="margin:0.0cm;white-space:pre-wrap;font-size:12.0pt;font-family:'Times New Roman', serif"> </p><p style="margin:0.0cm;white-space:pre-wrap;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-family:arial, helvetica, sans-serif"><span><span><strong><span style="font-size:11.0pt">What’s</span> in it for you:</strong></span></span></span></p><p style="margin:0.0cm;white-space:pre-wrap;font-size:12.0pt;font-family:'Times New Roman', serif"> </p><ul style="margin-top:0.0cm;margin-bottom:0.0cm"><li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif"><span style="font-size:11.0pt">A</span><span><span><span style="font-size:11.0pt"> </span></span></span><span><span><span style="font-size:11.0pt">great</span></span></span><span><span><span style="font-size:11.0pt"> </span></span></span><span><span><span style="font-size:11.0pt">starting salary of</span></span></span><span><span><span style="font-size:11.0pt"> </span></span></span><span><span><span class="normaltextrun"><span style="font-size:11.0pt">£</span>21,620 rising to £25,684 after completion of the apprenticeship</span></span></span><span><span style="font-size:11.0pt"> </span></span></span></li><li style="margin:0.0cm 0.0cm 0.0cm 0.0px;white-space:pre-wrap;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif"><span><span><span class="normaltextrun"><span style="font-size:11.0pt">An NVQ Level 2 in Customer Service following the completion of the apprenticeship</span> (15 months)</span></span></span><span><span style="font-size:11.0pt"> </span></span></span></li></ul><p> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"></h2></div><div><ul style="margin-top:0.0cm;margin-bottom:0.0cm"><li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif"><span style="font-size:11.0pt">Huge</span><span><span><span style="font-size:11.0pt"> </span></span></span><span><span><span class="normaltextrun"><span style="font-size:11.0pt">discounts of</span>f your Mobile and Broadband packages, starting at £10 a month</span></span></span><span><span style="font-size:11.0pt"> </span></span></span></li><li style="margin:0.0cm 0.0cm 0.0cm 0.0px;white-space:pre-wrap;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif"><span><span><span class="normaltextrun"><span style="font-size:11.0pt">Huge d</span>iscounts off other tech such as Smart watches, speakers, tv’s, gaming consoles and subscriptions</span></span></span><span><span style="font-size:11.0pt"> </span></span></span></li><li style="margin:0.0cm 0.0cm 0.0cm 0.0px;white-space:pre-wrap;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif"><span><span><span class="normaltextrun"><span style="font-size:11.0pt">Discount</span> codes to give out to friends and family </span></span></span><span><span style="font-size:11.0pt"> </span></span></span></li><li style="margin:0.0cm 0.0cm 0.0cm 0.0px;white-space:pre-wrap;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif"><span><span><span class="normaltextrun"><span style="font-size:11.0pt">Support to carve your own career path. </span>We’re passionate about helping our people grow the career they want</span></span></span><span><span style="font-size:11.0pt"> </span></span></span></li><li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif"><span style="font-size:11.0pt">Online GP: Access to a private GP 24/7 for you and your immediate family </span><span><span style="font-size:11.0pt"> </span></span></span></li></ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"></h2></div><div><p style="margin:0.0cm;line-height:normal;font-size:11.0pt;font-family:Aptos, sans-serif"><strong>What you’ll be doing:</strong> </p><p style="margin:0.0cm;line-height:normal;font-size:11.0pt;font-family:Aptos, sans-serif"> </p><p style="margin:0.0cm;line-height:normal;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif">At EE, we believe every customer interaction should be a positive experience. You’ll speak with customers over the phone, getting to know what matters most to them, building strong relationships, and recommending the right EE products and services to suit their needs. You’ll use your energy and ambition to thrive and meet goals, and grow your skills along the way. From the latest mobile tech and broadband, and smart home solutions, every conversation is a chance to make a real impact and grow your confidence.</span></p><p style="margin:0.0cm;line-height:normal;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:107%;font-family:arial, helvetica, sans-serif">As part of your apprenticeship, you’ll complete a 15-month NVQ Level 2 in Customer Service. We’ll support you every step of the way – including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"></h2></div><div><p style="margin:0.0cm;line-height:normal;font-size:11.0pt;font-family:Aptos, sans-serif"><strong>Why choose EE:</strong> </p><p style="margin:0.0cm;line-height:normal;font-size:11.0pt;font-family:Aptos, sans-serif"> <br>You don’t need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We’ll give you all the training you need and we’re passionate about helping you kick start your career. </p><p style="margin:0.0cm;line-height:normal;font-size:11.0pt;font-family:Aptos, sans-serif">At EE, you’re part of something bigger. You’ll make friends, learn new skills, and build confidence every day. We’re proud to be inclusive and welcome people from all backgrounds – because everyone belongs here. </p><p style="margin:0.0cm;line-height:normal;font-size:11.0pt;font-family:Aptos, sans-serif">Ready to make your mark? Apply now and let’s start building your future. </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"></h2></div><div><p><em><span style="font-size:11.0pt;font-family:Aptos, sans-serif">This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.</span></em></p></div></div></div></span></span>
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