AFTERCARE COORDINATOR

September 3, 2025

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Not Specified

Trafford Park, Manchester

Competitive

September 3, 2025

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Job description

<h2 data-testid="h2-job-discription" class="text-system text-primary job-discription-h2 mb-20">Job Description</h2><div id="MediaRichAdvert" data-testid="div-media-rich-advert"><div class="JT-inner"><div class="JT-row JT-col-12 JT-section JT-text JT-text-100 JT-site JT-twelve JT-column"><div class="JT-container cke_focus"><div>Job Title: Aftercare Co-ordinatorReporting to: Administration Team LeaderPurpose of the job: To ensure the smooth running of the companies aftercare service Working hours: Monday to Friday 8AM - 4:30PMLocation: Trafford Park – office based.Holiday entitlement: 22 days of holiday plus bank holidaySalary: Up to £26k, DOE<div style="border-bottom: 1pt dashed rgba(0, 0, 0, 1); padding: 0 0 1pt"> </div> Main Aspects of the Role: <ul><li style="text-align: justify">Cross department liaison (FIMs, Factory, Purchasing) to gain resolutions of customer issues</li><li style="text-align: justify">Client liaison to assist with requirements and appointment bookings</li><li style="text-align: justify">Schedule remedial appointments </li><li style="text-align: justify">Record updates from external teams onto in-house system</li><li style="text-align: justify">Work alongside factory team to ensure that changes/updates are actioned</li><li style="text-align: justify">Follow up on factory shortage reports and action as required</li><li style="text-align: justify">Prioritise high debt remedials and priority clients</li><li style="text-align: justify">Liaise with fitters & polishers regarding their availability</li><li style="text-align: justify">Escalate any issues or risks to the appropriate person</li><li style="text-align: justify">To adhere to the departmental procedures as advised</li></ul>Primary person specification: <ul><li style="text-align: justify">Experience in a scheduling team/dept would be advantageous </li><li style="text-align: justify">Experience of dealing effectively with complaints on the telephone and in writing</li><li style="text-align: justify">Be able to work unsupervised</li><li style="text-align: justify">Confident telephone manner</li><li style="text-align: justify">Clean and concise written and verbal communication skills</li><li style="text-align: justify">Willing to take on/learn new skills</li><li style="text-align: justify">Very strong attention to detail </li><li style="text-align: justify">Must be able to be flexible and respond to changing circumstances</li><li style="text-align: justify">Be able to work in a team environment </li><li style="text-align: justify">Excellent IT skills</li></ul>Benefits:<ul><li class="MsoNoSpacing">Company pension scheme</li><li class="MsoNoSpacing">On-site free parking</li><li class="MsoNoSpacing">Employee Assistance Programme – access to 24/7 counselling and support helpline</li><li class="MsoNoSpacing">Employee Mortgage Services – access to mortgage advice and education services.</li><li class="MsoNoSpacing">HCCP – Health Care Cash Plan providing cash back on dental, optician etc. at reduced rates.</li><li class="MsoNoSpacing">Local and national discounts at a range of major retailers</li><li class="MsoNoSpacing">Cycle to Work scheme</li><li class="MsoNoSpacing">Free flu vaccinations</li><li class="MsoNoSpacing">Yearly salary review</li></ul></div> </div></div><div style="clear:both;margin-bottom: 20px;"></div></div></div>

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