Job description
<div class="container-fluid iCIMSJobsTable"><div class="row"><div class="col-xs-12 title"><div id="iCIMSHeader" tabindex="-1"><h1 class="iCIMSHeader axiom0-0 axiom-scraped-0">URBN Loss Prevention Advisor</h1></div></div><div class="col-xs-6 header left"><span class="sr-only field-label">Location</span><span class=" axiom1-0 axiom-scraped-1">UK-London</span></div><div class="col-xs-6 header right"><span class="sr-only field-label">Job ID</span><span>2025-18833</span></div><div class="col-xs-12 additionalFields"><dl class="iCIMSJobHeaderGroup"><div class="iCIMSJobHeaderTag"><dt class="iCIMSJobHeaderField">Job Family</dt><dd class="iCIMSJobHeaderData"><span>Loss Prevention</span></dd></div><div class="iCIMSJobHeaderTag"><dt class="iCIMSJobHeaderField">Employee Type</dt><dd class="iCIMSJobHeaderData"><span>Regular</span></dd></div><div class="iCIMSJobHeaderTag"><dt class="iCIMSJobHeaderField">Position Type</dt><dd class="iCIMSJobHeaderData"><span>Full-Time</span></dd></div></dl></div></div></div><h2 class="iCIMSInfoMsg iCIMSInfoFieldJob">About Us</h2><div class="iCIMSInfoMsg iCIMSInfoMsgJob"><div class="iCIMSExpandableContainer"><div class="iCIMSExpandableText"><p style="margin: 0px 0px 15px; padding: 0px; color: windowtext;"><span>URBN UK Limited is part of the URBN Group, a global retailer, with its European Head Office located in London. Its retail offering in Europe takes the form of three brands.</span></p><p style="margin: 0px 0px 15px; padding: 0px; color: windowtext;"><br><span>With stores in more than 10 European countries and a strong e-commerce presence, we’re driven by the same core values as our customers, and we approach our work with a sense of community and purpose that sets our brands apart. We love what we do.</span></p></div></div></div><h2 class="iCIMSInfoMsg iCIMSInfoFieldJob">Role Summary</h2><div class="iCIMSInfoMsg iCIMSInfoMsgJob"><div class="iCIMSExpandableContainer"><div class="iCIMSExpandableText"><p style="margin: 0px;">Urban Outfitters, Inc. (URBN Europe) is a portfolio of global consumer brands which offers a variety of lifestyle merchandise and consumer products through its brands Urban Outfitters, Anthropologie, Free People. All our brands are experiencing incredible growth and we need talented, dynamic and creative people to join us!<br>The role of a Loss Prevention Advisor is to protect our people, profit and assets of URBN Europe. In addition, the expectation is that the role supports the goal of reducing Loss by identifying and preventing theft, fraud and non-compliance, providing a safe and secure environment for our staff and customers.</p></div></div></div><h2 class="iCIMSInfoMsg iCIMSInfoFieldJob">What You'll Be Doing</h2><div class="iCIMSInfoMsg iCIMSInfoMsgJob"><div class="iCIMSExpandableContainer"><div class="iCIMSExpandableText"><ul><li><span style="font-family: 'Brandon Grotesque Regular',sans-serif;">Identifying any type of loss to the business by; </span></li><ul><li><span style="font-family: 'Brandon Grotesque Regular',sans-serif;">Deterring through excellent customer service </span></li><li><span style="font-family: 'Brandon Grotesque Regular',sans-serif;">Apprehending shoplifters in accordance with the company policy</span></li><li><span style="font-family: 'Brandon Grotesque Regular',sans-serif;">Helping the business to understand and detect fraud</span></li><li><span style="font-family: 'Brandon Grotesque Regular',sans-serif;">Detecting internal crime</span></li><li><span style="font-family: 'Brandon Grotesque Regular',sans-serif;">Detecting process errors</span></li></ul><li><span style="font-family: 'Brandon Grotesque Regular',sans-serif;">Ensure all cases are managed effectively by;</span></li><ul><li><span style="font-family: 'Brandon Grotesque Regular',sans-serif;">Producing accurate written statements and Incident Reports and ensure these are managed in line with internal guidelines. </span></li><li><span style="font-family: 'Brandon Grotesque Regular',sans-serif;">Attending court on behalf of the company if required </span></li><li><span style="font-family: 'Brandon Grotesque Regular',sans-serif;">Ensuing all reports conform with data protection regulations </span></li><li style="color: #333333;"><span style="font-family: 'Brandon Grotesque Regular',sans-serif; color: windowtext;">Acting as a point of contact for law enforcement authorities where required</span></li></ul><li><span style="font-family: 'Brandon Grotesque Regular',sans-serif;">Deliver accurate concise information to the stores and District Manager relating to stock loss, incidents and patterns to identify key process weaknesses. </span></li><ul><li><span style="font-family: 'Brandon Grotesque Regular',sans-serif;">Make recommendations on cost effective opportunities to reduce loss, improve process and/or efficiency.</span></li><li><span style="font-family: 'Brandon Grotesque Regular',sans-serif;">Where process changes are approved, support with implementation, embedding and follow up.</span></li></ul><li><span style="font-family: 'Brandon Grotesque Regular',sans-serif; color: #333333;">Support store teams with emergency response and procedures and escalate where necessary.</span></li><li><span style="font-family: 'Brandon Grotesque Regular',sans-serif; color: #333333;">Regularly deliver Loss Prevention training programmes to ensure awareness and compliance to all store teams.</span></li><ul><li><span style="font-family: 'Brandon Grotesque Regular',sans-serif; color: #333333;">Ensure every new member of the store team receives a Loss Prevention induction.</span></li><li><span style="font-family: 'Brandon Grotesque Regular',sans-serif; color: #333333;">Record training delivered and attendees.</span></li></ul><li><span style="font-family: 'Brandon Grotesque Regular',sans-serif; color: #333333;">Ensure all Loss Prevention and Retail Operations policies and procedures are adhered to. Feedback any concerns and non-compliance to the appropriate business partners</span></li><li style="color: #333333;"><span style="font-family: 'Brandon Grotesque Regular',sans-serif;">Ensure all Physical Security and Loss </span><span style="font-family: 'Brandon Grotesque Regular',sans-serif; color: windowtext;">Prevention technical equipment is working effectively and used correctly. Troubleshoot and escalate faults where required in a timely manner.</span></li><li style="color: #333333;"><span style="font-family: 'Brandon Grotesque Regular',sans-serif;">Communicate and collaborate with contractor guard services </span></li><li><span style="font-family: 'Brandon Grotesque Regular',sans-serif;">Liaise with and support other URBN Europe stores across all brands to share best practice and identify common issues.</span></li><li style="color: black;"><span style="font-family: 'Brandon Grotesque Regular',sans-serif;">Represent URBN Europe at local Retail Crime Schemes and participate at meetings as appropriate.</span></li><li style="color: #333333;"><span style="font-family: 'Brandon Grotesque Regular',sans-serif;">Continue to learn by </span><span style="font-family: 'Brandon Grotesque Regular',sans-serif; color: windowtext;">taking part </span><span style="font-family: 'Brandon Grotesque Regular',sans-serif; color: windowtext;">in both internal & external Loss Prevention education and awareness programs.</span></li><li style="color: #333333;"><span style="font-family: 'Brandon Grotesque Regular',sans-serif;">This is not a Monday to Friday 9 to 5 role so you will be required to work a mixture of days/lates Including weekend working, to suite the business risks.</span></li></ul></div></div></div><h2 class="iCIMSInfoMsg iCIMSInfoFieldJob">What You'll Need</h2><div class="iCIMSInfoMsg iCIMSInfoMsgJob"><div class="iCIMSExpandableContainer"><div class="iCIMSExpandableText"><ul><li style="color: #333333;"><span style="font-family: 'Brandon Grotesque Regular',sans-serif;">Dedication to Excellence. </span></li><li style="color: #333333;"><span style="font-family: 'Brandon Grotesque Regular',sans-serif;">Self-Motivated.</span></li><li style="color: #333333;"><span style="font-family: 'Brandon Grotesque Regular',sans-serif;">Build relationships and be a trusted Partner to the business. </span></li><li style="color: #333333;"><span style="font-family: 'Brandon Grotesque Regular',sans-serif;">Excellent communication skills and the ability to influence and offer training to colleagues at all levels.</span></li><li style="color: #333333;"><span style="font-family: 'Brandon Grotesque Regular',sans-serif;">Fluency in English, verbal and written.</span></li><li style="color: #333333;"><span style="font-family: 'Brandon Grotesque Regular',sans-serif;">Analytical & data driven mindset. </span></li><li style="color: #222222;"><span><span style="font-family: 'Brandon Grotesque Regular',sans-serif;">Understand</span></span><span><span style="font-family: 'Brandon Grotesque Regular',sans-serif;"> how to carry out surveillance without interfering with customers in store experiences.</span></span></li><li style="color: #222222;"><span><span style="font-family: 'Brandon Grotesque Regular',sans-serif;">Understand security procedures and practices. </span></span></li><li style="color: #333333;"><span style="font-family: 'Brandon Grotesque Regular',sans-serif;">Experience with handling sensitive and/or confidential data in a professional capacity.</span></li><li style="color: #333333;"><span style="font-family: 'Brandon Grotesque Regular',sans-serif; color: windowtext;">Ability to work independently and manage time effectively. </span></li><li style="color: #333333;"><span style="font-family: 'Brandon Grotesque Regular',sans-serif;">Possess a good working knowledge of relevant local legislation</span></li><li style="color: #333333;"><span style="font-family: 'Brandon Grotesque Regular',sans-serif;">Understand modern Loss Prevention techniques</span></li></ul></div></div></div><h2 class="iCIMSInfoMsg iCIMSInfoFieldJob">The Perks</h2><div class="iCIMSInfoMsg iCIMSInfoMsgJob"><div class="iCIMSExpandableContainer"><div class="iCIMSExpandableText"><ul><li><span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, CalibriEmbeddedFont, CalibriMSCustomFont, CalibriMSFontService, sans-serif;" data-contrast="auto"><span style="margin: 0px; padding: 0px;">Work-life balance:</span></span><span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, CalibriEmbeddedFont, CalibriMSCustomFont, CalibriMSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span><ul><li style="color: windowtext;"><span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, CalibriEmbeddedFont, CalibriMSCustomFont, CalibriMSFontService, sans-serif;" data-contrast="auto"><span style="margin: 0px; padding: 0px;">Flexible start and finish times</span></span><span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, CalibriEmbeddedFont, CalibriMSCustomFont, CalibriMSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335559685":720,"335559731":720,"335559739":0,"335559740":240}"> </span></li><li style="color: windowtext;"><span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, CalibriEmbeddedFont, CalibriMSCustomFont, CalibriMSFontService, sans-serif;" data-contrast="auto"><span style="margin: 0px; padding: 0px;">Bring your dog to work </span></span><span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, CalibriEmbeddedFont, CalibriMSCustomFont, CalibriMSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335559685":720,"335559731":720,"335559739":0,"335559740":240}"> </span></li></ul></li><li><span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, CalibriEmbeddedFont, CalibriMSCustomFont, CalibriMSFontService, sans-serif;" data-contrast="auto"><span style="margin: 0px; padding: 0px;">Wellbeing:</span></span><span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, CalibriEmbeddedFont, CalibriMSCustomFont, CalibriMSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span><ul><li style="color: windowtext;"><span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, CalibriEmbeddedFont, CalibriMSCustomFont, CalibriMSFontService, sans-serif;" data-contrast="auto"><span style="margin: 0px; padding: 0px;">Employees Assistance program to support with mental, </span><span style="margin: 0px; padding: 0px;">physical</span><span style="margin: 0px; padding: 0px;"> and financial health</span></span><span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, CalibriEmbeddedFont, CalibriMSCustomFont, CalibriMSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335559685":720,"335559731":720,"335559739":0,"335559740":240}"> </span></li><li style="color: windowtext;"><span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, CalibriEmbeddedFont, CalibriMSCustomFont, CalibriMSFontService, sans-serif;" data-contrast="auto"><span style="margin: 0px; padding: 0px;">Fully equipped free gym and on-site wellness room in Brick Lane and 50% discount of external gym memberships</span></span><span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, CalibriEmbeddedFont, CalibriMSCustomFont, CalibriMSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335559685":1440,"335559739":0,"335559740":240}"> </span></li><li style="color: windowtext;"><span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, CalibriEmbeddedFont, CalibriMSCustomFont, CalibriMSFontService, sans-serif;" data-contrast="auto"><span style="margin: 0px; padding: 0px;">Private Medical Insurance</span></span><span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, CalibriEmbeddedFont, CalibriMSCustomFont, CalibriMSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335559685":720,"335559731":720,"335559739":0,"335559740":240}"> </span></li></ul></li><li><span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, CalibriEmbeddedFont, CalibriMSCustomFont, CalibriMSFontService, sans-serif;" data-contrast="auto"><span style="margin: 0px; padding: 0px;">Employee Discount:</span></span><span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, CalibriEmbeddedFont, CalibriMSCustomFont, CalibriMSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span><ul><li style="color: windowtext;"><span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, CalibriEmbeddedFont, CalibriMSCustomFont, CalibriMSFontService, sans-serif;" data-contrast="auto"><span style="margin: 0px; padding: 0px;">Up to 40% off at all URBN Brands </span></span></li></ul></li><li><span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, CalibriEmbeddedFont, CalibriMSCustomFont, CalibriMSFontService, sans-serif;" data-contrast="auto"><span style="margin: 0px; padding: 0px;">Community:</span></span><span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, CalibriEmbeddedFont, CalibriMSCustomFont, CalibriMSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span><ul><li style="color: windowtext;"><span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, CalibriEmbeddedFont, CalibriMSCustomFont, CalibriMSFontService, sans-serif;" data-contrast="auto"><span style="margin: 0px; padding: 0px;">One paid day to either volunteer or fundraise for a charity of your choice</span></span><span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, CalibriEmbeddedFont, CalibriMSCustomFont, CalibriMSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335559685":720,"335559731":720,"335559739":0,"335559740":240}"> </span></li></ul></li><li><span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, CalibriEmbeddedFont, CalibriMSCustomFont, CalibriMSFontService, sans-serif;" data-contrast="auto"><span style="margin: 0px; padding: 0px;">Travel:</span></span><span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, CalibriEmbeddedFont, CalibriMSCustomFont, CalibriMSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span><ul><li style="color: windowtext;"><span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, CalibriEmbeddedFont, CalibriMSCustomFont, CalibriMSFontService, sans-serif;" data-contrast="auto"><span style="margin: 0px; padding: 0px;"> Cycle to work scheme, season ticket loan</span></span><span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, CalibriEmbeddedFont, CalibriMSCustomFont, CalibriMSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335559685":720,"335559731":720,"335559739":0,"335559740":240}"> </span></li></ul></li><li><span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, CalibriEmbeddedFont, CalibriMSCustomFont, CalibriMSFontService, sans-serif;" data-contrast="auto"><span style="margin: 0px; padding: 0px;">Continued Development:</span></span><span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, CalibriEmbeddedFont, CalibriMSCustomFont, CalibriMSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span><ul><li style="color: windowtext;"><span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, CalibriEmbeddedFont, CalibriMSCustomFont, CalibriMSFontService, sans-serif;" data-contrast="auto"><span style="margin: 0px; padding: 0px;">We offer structured support within the business alongside continued learning and development </span></span><span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, CalibriEmbeddedFont, CalibriMSCustomFont, CalibriMSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335559685":720,"335559731":720,"335559739":0,"335559740":240}"> </span></li></ul></li></ul><p style="margin: 0px;"><span style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, CalibriEmbeddedFont, CalibriMSCustomFont, CalibriMSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335559685":720,"335559731":720,"335559739":0,"335559740":240}">#URBN </span></p></div></div></div><h2 class="iCIMSInfoMsg iCIMSInfoFieldJob">Equal Opportunity Statement</h2><div class="iCIMSInfoMsg iCIMSInfoMsgJob"><div class="iCIMSExpandableContainer"><div class="iCIMSExpandableText"><p style="font-size:13px;font-family:verdana">URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.</p></div></div></div><div class="iCIMSJobOptions"><h2 class="iCIMSSubHeader iCIMSSubHeaderJob">Options</h2><div id="jobOptionsMobile" class="iCIMSJobOptionsMobile iCIMSJobOptionsMobileOptions3"><a href="https://homeoffice-eu-urbn.icims.com/jobs/18833/urbn-loss-prevention-advisor/job?mode=apply&apply=yes&iniframe=1&hub=15&hashed=-1834381852" class="iCIMSAnchor iCIMSActionButton iCIMSApplyOnlineButton iCIMSPrimaryButton" title="Apply"><div class="iCIMSActionButtonText"><span class="iCIMSLongLabel">Apply</span><span class="iCIMSShortLabel">Apply</span></div></a><a onclick="showSocialOptions(); return false" id="mobileShowSocialOptionsButton" href="#" class="iCIMSAnchor iCIMSActionButton iCIMSJobShareButton" title="Share"><div class="iCIMSActionButtonText"><span class="iCIMSShortLabel">Share</span></div></a><a href="https://homeoffice-eu-urbn.icims.com/jobs/18833/urbn-loss-prevention-advisor/referral?iniframe=1&hub=15&hashed=-625912878" class="iCIMSAnchor iCIMSActionButton iCIMSSecondaryButton" title="Submit a Referral"><div class="iCIMSActionButtonText"><span class="iCIMSLongLabel">Submit a Referral</span><span class="iCIMSShortLabel">Refer</span></div></a></div><div id="jobSocialOptions" class="iCIMSjobSocialOptions"><div id="jobSocialOptionsErrMsg" class="iCIMSMessage iCIMSErrorMessage iCIMSGenericMessage NoDisplay">Sorry the Share function is not working properly at this moment. 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