<div class="external-paneltrix-content external-paneltrix-content--colored external-paneltrix-content--lead-in" id="external-jobs-show-description"><script type="application/json" id="js-react-on-rails-context">{"railsEnv":"production","inMailer":false,"i18nLocale":"en","i18nDefaultLocale":"en","rorVersion":"13.0.2","rorPro":false,"href":"https://careers.elemis.com/en/postings/a1dc99c8-4c84-4acd-9cbb-a6e1b47725db","location":"/en/postings/a1dc99c8-4c84-4acd-9cbb-a6e1b47725db","scheme":"https","host":"careers.elemis.com","port":null,"pathname":"/en/postings/a1dc99c8-4c84-4acd-9cbb-a6e1b47725db","search":null,"httpAcceptLanguage":"en-US,en;q=0.9","serverSide":false}</script><div id="External::Careerspage::Renderrichtrixcontent-react-component-3d3134e4-638d-431e-885c-e9f0743f8c07"><div><div><!--block-->You will oversee the day-to-day leadership of a high-performing customer care team, championing service quality, operational efficiency, and team motivation. 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class="external-definition-list hide-at-sm-block" id="external-jobs-show-meta-mobile"><dt class="pinpoint-job-sidebar--department">Department</dt><dd class="pinpoint-job-sidebar--department">Customer Care</dd><dt class="pinpoint-job-sidebar--employmenttype">Employment Type</dt><dd class="pinpoint-job-sidebar--employmenttype">Permanent - Full Time</dd><dt class="pinpoint-job-sidebar--location">Location</dt><dd class="pinpoint-job-sidebar--location">Office, Avonmouth/Filton</dd><dt class="pinpoint-job-sidebar--workplace-type">Workplace type</dt><dd class="pinpoint-job-sidebar--workplace-type">Hybrid</dd></dl><h2 class="external-panelheading" id="responsibilities-heading">What Will You Do?</h2><div class="external-paneltrix-content external-paneltrix-content--colored" id="responsibilities-body"><div id="External::Careerspage::Renderrichtrixcontent-react-component-cbae0ecf-2fc1-4b91-a507-2fbed3177d87"><div><div><!--block--><strong>Leadership &amp; Operational 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class="external-panelheading" id="skills-heading">The Perfect Candidate</h2><div class="external-paneltrix-content external-paneltrix-content--colored" id="skills-body"><div id="External::Careerspage::Renderrichtrixcontent-react-component-56edd386-9f70-4e8d-b1b1-e87e76d7fe5d"><div><ul><li><!--block-->Demonstrable experience in customer service, including team leadership in a contact centre or multi-channel support environment.</li><li><!--block-->Strong understanding of performance metrics and customer service KPIs.</li><li><!--block-->Excellent communication, coaching, and conflict resolution skills.</li><li><!--block-->Proven ability to manage service delivery across extended operational hours and rotating shifts.</li><li><!--block-->Experience in resource and shift planning, especially during peak seasonal periods.</li><li><!--block-->Proficiency in using CRM platforms and service management tools (e.g., Zendesk, Salesforce, Spreadsheets etc).</li></ul></div></div><script 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class="external-panelheading" id="benefits-heading">What We Offer You!</h2><div class="external-paneltrix-content external-paneltrix-content--colored" id="benefits-body"><div id="External::Careerspage::Renderrichtrixcontent-react-component-cd4afe2f-932e-4b74-9b86-accbe953b4b7"><div><ul><li><!--block-->Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)</li><li><!--block-->Excellent well-being policies including enhanced Maternity &amp; Paternity policies, Income Protection, Life Assurance and more</li><li><!--block-->Generous Holiday Allowance, increasing with length of service</li><li><!--block-->Company Pension Scheme</li><li><!--block-->Bonus/Commission Scheme</li><li><!--block-->Healthcare Cash Plan (with Dental)</li><li><!--block-->Employee Assistance Programme for all Associates and their families</li><li><!--block-->Cycle to Work Scheme, Season Ticket Loan, 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class="external-panelheading" id="about-heading">About ELEMIS</h2><div class="external-paneltrix-content external-panel__trix-content--colored" id="about-body"><div>ELEMIS is the most exciting and innovative British brand in the spa and skincare industry. Rapidly expanding globally, the brand is available in over 45 countries and is continually introducing new and revolutionary products to the market.&nbsp;<br><br>A brand with true integrity, passion and commitment, ELEMIS is award-winning, results-driven and visionary – just like our people.<br><br>Sustainability is at the heart of ELEMIS' responsibilities. As a brand and as people, we ensure all duties and actions contribute to the short and long-term sustainability goals set-forth by the ELEMIS - Climate, Biodiversity &amp; People Pillars.<br><br></div><div>We are committed to Elemis’ sustainability pledge when ordering testers and professional grade products and when planning and executing promotional activities, reducing waste wherever possible.&nbsp;</div></div><div class="frow frow--centered-column mar-t-8 mar-t-md-14" id="external-jobs-show-apply-now"><a class="external-button external-button--theme-highlight theme-highlight-background-color-ie-override theme-highlight-border-color-ie-override" href="/en/postings/a1dc99c8-4c84-4acd-9cbb-a6e1b47725db/applications/new">Apply Now</a></div>