<div class="style1"><p>At Missoma, we believe jewellery is more than just an accessory, it’s a form of self-expression. Founded in 2007 by Marisa Hordern, we’ve grown into a globally recognised brand known for our demi-fine and solid gold pieces, all designed in-house at our London studio and crafted with care.</p><p>&nbsp;</p><p>We’re looking for a Supervisor to join our Monmouth Street store team. If you’re passionate about delivering exceptional customer experiences, supporting team development, and helping shape a vibrant store culture, this could be the perfect opportunity for you.</p><p>&nbsp;</p><p><strong>Why You’ll Love Working With Us</strong></p><p>At Missoma, we live by three core values:</p><ul><li><strong>Authentic…</strong>We value honesty, open feedback, and conscious sustainability. You’ll be part of a team that genuinely cares about people and the planet.</li><li><strong>Collaborative…</strong>Every voice matters. We foster inclusivity, creativity, and fun, working together to innovate and grow.</li><li><strong>Entrepreneurial…</strong>We think big and act boldly. You’ll be encouraged to bring ideas, take initiative, and make a real impact.&nbsp;</li></ul><p>&nbsp;</p><p><strong>Your Role as Supervisor</strong></p><p>You’ll play a vital role in supporting the Store Manager and leading the team to deliver a seamless, inspiring customer experience. You’ll help drive sales, maintain brand standards, and ensure the store runs smoothly day-to-day.</p><p>&nbsp;</p><p><em>Customer Experience &amp; Shopfloor Excellence</em></p><ul><li>Be a Missoma ambassador, offering style advice, sharing product knowledge, and creating memorable customer moments.</li><li>Deliver exceptional service from first interaction to final purchase.</li><li>Build relationships with repeat customers and engage with them beyond the shop floor.</li><li>Maintain a beautifully presented store that reflects Missoma’s brand and values.</li><li>Handle customer feedback with empathy and efficiency.</li><li>Use in-store technology to enhance the customer journey.</li><li>Lead the team in capturing customer data for our CRM programme.</li></ul><p>&nbsp;</p><p><em>Team Support &amp; Operations</em></p><ul><li>Act as a key holder and ensure smooth store opening and closing procedures.</li><li>Support with recruitment, training, and team development.</li><li>Help manage stock, deliveries, audits, and inventory processes.</li><li>Motivate the team to meet daily, weekly, and monthly sales targets.</li><li>Maintain a clean, organised store environment front and back of house.</li></ul><p>&nbsp;<br><strong>What You’ll Bring</strong></p><p><em>You don’t need to tick every box, but here’s what will help you thrive:</em></p><ul><li>1+ years’ experience in a senior sales or supervisor role, ideally in luxury retail or high-volume environments.</li><li>Proven ability to drive sales and support team development.</li><li>Strong organisational and administrative skills.</li><li>Familiarity with Microsoft Word &amp; Excel.</li><li>Excellent communication and interpersonal skills.</li><li>A proactive, positive, and approachable attitude.</li><li>A passion for Missoma’s brand, mission, and aesthetic.</li></ul><p>&nbsp;</p><p><strong>What You’ll Get</strong></p><ul><li>Competitive salary</li><li>Retail commission scheme</li><li>Generous staff discount</li><li>Jewellery uniform allowance</li><li>Medicash Healthcare Cash Plan</li><li>Enhanced parental leave after 2 years of service<br>&nbsp;</li></ul><p><strong>Ready to Step Into Something Brilliant?</strong></p><p>If you’re looking for a role where you can grow, lead, and be part of a brand that’s redefining jewellery, we’d love to hear from you.</p></div>