Are you looking for a role with huge variety where no day is the same? Are you able to inspire a team of brilliant volunteers? Do you have retail experience and are looking for the next step in your career?

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If you answered yes to these then we have the perfect opportunity for you.

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The role

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Full job description

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Permanent, 35 hours

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The role includes a £1,750 allowance and £5,000 car allowance

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Location - Supporting Scope shops based in the North and Wales. It is therefore essential that you can travel within this geographical area. 

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We are looking to appoint a Shop Cover Manager (known internally as Divisional Support Lead) supporting Scope shops in the North and Wales. These include: Bramhall, Buxton, Cambridge, Chester, Colwyn Bay, Halesowen, Kenilworth, Leek, Liverpool, Northfield, Northampton, Pwllheli, Sale, Shirley (Birmingham) and Shrewsbury.

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This is an exciting role working closely with the fantastic shop teams to enable our shops to trade when there is absence. 

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The role will play a key role in maintaining and improving the running of our shops day to day and enable us to maximise sales and profit. 

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Our retail roles are full of variety, and every day is different! From generating and processing stock to designing an eye-catching window display or recruiting and training our wonderful volunteer team you’ll find every day challenging but extremely rewarding. You will have relevant experience in retail but a great attitude and willingness to learn is just as important.

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About you

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As Divisional Support Lead 

<br/>you’ll be passionate about retail and have a love of fashion with experience of running a shop, or you’ll be looking for a management role as the next step in your career and be comfortable working closely various shop teams. 

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To be successful in this role

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•   You’ll need a commercial, can-do attitude and always put the customer’s needs first.

•   You’ll be a dedicated team player and be able to work with different retail shop teams and volunteers

•   Possess a strong work ethic

•   Have a great attention to detail and have a creative eye for displays.

•   Be proficient in the use of Microsoft Office

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Please make sure you explain in your application, with examples, how you can meet these important skills.

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We ask you to show an appreciation of Scope’s values and our ambition of an equal future for disabled people.

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About working in our shops

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Our shops are the face of our retail brand, run by a dedicated, creative and passionate bunch of superstars. Focusing on sustainable fashion, engaging with local communities and leading our volunteers to deliver a great colleague and customer experience, we raise much needed funds to deliver Everyday Equality for disabled people and their families.

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Shop hours

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It’s important for you to know that Scope Charity Shops are open every day. So some weekend and Bank Holiday cover is needed. Our full time hours are 35 hours a week, working five days out of seven. Weekly hours for part-time vacancies are on a seven-day rota.

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Our values - pioneering, courageous, connected, open, fair

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By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.

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Disabled candidates

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We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.

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Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.

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Some applicants might need adjustments during the application process. If you require adjustments through your journey with us, please email recruitment@scope.org.uk. You can find out more about interview adjustments on the Scope website.

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<br/>## Equality, Diversity and Inclusion

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At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.

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We encourage people of colour and other underrepresented communities to apply and join Scope. We believe that this will bring new ideas and help us work better. We know that a variety of perspectives and viewpoints will greatly support the work we do and help us to reach all communities.  

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We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.

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We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.

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You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

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Scope benefits

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We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

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•   35 days annual leave

•   flexible working (where we can)

•   company pension

•   excellent training and career development

•   strong colleague networks across disability, LGBTQ+, race equality, carers, women and young colleagues

•   Wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more

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Link to full benefits package

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and what our colleagues say about Working at Scope | Disability charity Scope UK

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One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

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Together we will be unstoppable. For more information go to www.scope.org.uk

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Please note that successful candidates will be subject to an enhanced DBS check.

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We welcome all applications by 11:59pm GMT on Friday 28 August 2025.

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How to apply

Click the apply button to create an account and complete your application form.

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#IND