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class="external-definition-list hide-at-sm-block" id="external-jobs-show-meta-mobile"><dt class="pinpoint-job-sidebar--department">Department</dt><dd class="pinpoint-job-sidebar--department">Retail</dd><dt class="pinpoint-job-sidebar--employmenttype">Employment Type</dt><dd class="pinpoint-job-sidebar--employmenttype">Permanent - Full Time</dd><dt class="pinpoint-job-sidebar--location">Location</dt><dd class="pinpoint-job-sidebar--location">All Brands, North & Scotland</dd><dt class="pinpoint-job-sidebar--workplace-type">Workplace type</dt><dd class="pinpoint-job-sidebar--workplace-type">Hybrid</dd></dl><h2 class="external-panelheading" id="responsibilities-heading">Key Responsibilities</h2><div class="external-paneltrix-content external-paneltrix-content--colored" id="responsibilities-body"><div id="External::Careerspage::Renderrichtrixcontent-react-component-84d968cc-fca0-46d4-b5a4-3d94a13435ab"><div><div><!--block--><strong>Sales Performance & Strategy:</strong> </div><ul><li><!--block-->Lead your area to achieve and exceed sales targets, ensuring consistent performance across all store locations. </li><li><!--block-->Analyse sales data to identify trends, challenges, and opportunities, providing actionable insights to drive revenue growth. </li><li><!--block-->Support and implement business initiatives to maximize in-store treatments and product sales, aligning with brand goals and retail partner expectations. </li><li><!--block-->Monitor KPIs such as conversion rates, average transaction value, and treatment bookings to optimise performance. </li></ul><div><!--block--> <strong>Key Performance Indicators:</strong> </div><ul><li><!--block-->As part of this role, you will be responsible for achieving regional key performance indicators (KPIs) that measure the effectiveness of customer engagement, sales performance, and overall service delivery. </li><li><!--block-->Your role will involve actively monitoring and improving these KPIs through effective sales techniques, customer engagement strategies, and a deep understanding of the products and services offered </li><li><!--block-->Recruit, onboard, and train store and treatment teams to deliver exceptional customer experiences and meet performance expectations. </li><li><!--block-->Conduct regular 1:1 performance reviews with team members to evaluate their progress against goals, provide feedback, and set clear development objectives. </li></ul><div><!--block--> <strong>Talent & Succession Planning:</strong> </div><ul><li><!--block-->Identify and nurture top talent within your region, creating opportunities for growth and development. </li><li><!--block-->Develop a strong succession plan to ensure leadership readiness across all locations. </li></ul><div><!--block--><strong>Store Operations & Retail Partnerships:</strong> </div><ul><li><!--block-->Ensure all locations meet brand standards in merchandising, treatments, and customer service following the brand visit form </li><li><!--block-->Build and maintain strong relationships with retail partners to align on goals, strategies, and in-store execution. </li><li><!--block-->Oversee inventory levels to ensure the availability of products and supplies needed for both retail and treatment services. </li></ul><div><!--block--><strong>Treatment Strategy & Oversight:</strong> </div><ul><li><!--block-->Oversee the implementation and optimization of treatment services in retail stores, ensuring alignment with brand standards and customer satisfaction goals. </li><li><!--block-->Monitor treatment revenue performance, customer feedback, and operational efficiency, making adjustments to drive results. </li><li><!--block-->Partner with retail teams to ensure seamless integration of treatments with product sales, leveraging the treatments to boost overall store performance. </li></ul><div><!--block--><strong>Financial & Operational Accountability:</strong> </div><ul><li><!--block-->Manage budgets for your area, 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class="external-panelheading" id="skills-heading">Skills, Knowledge and Expertise</h2><div class="external-paneltrix-content external-paneltrix-content--colored" id="skills-body"><div id="External::Careerspage::Renderrichtrixcontent-react-component-76cafc98-d905-464b-8665-c3ccb9d5bd57"><div><ul><li><!--block-->Proven experience (3+ years) in multi-site retail management, preferably within skincare, beauty, or luxury sectors. </li><li><!--block-->Demonstrated ability to lead, inspire, and develop teams to achieve strong sales performance and deliver exceptional customer experiences. </li><li><!--block-->Strong understanding of retail operations, including merchandising, treatments, and customer engagement. </li><li><!--block-->Results-driven mindset, with a proven track record of meeting or exceeding sales targets. </li><li><!--block-->Experience conducting performance reviews, career development discussions, and building talent pipelines. </li><li><!--block-->Excellent interpersonal 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llationevents":false,"editablequestionanswers":false,"customisablecolumns":false,"careerssitechatbot":false,"referencecheckingmarkasunattainable":false,"careerspageaiauditor":false,"referencecheckingmarkasundeliverable":false,"referencecheckingstageactions":false,"interviewtemplatesmspreferences":false,"referencechecksubmissionsbulkactions":false,"automaticsignoffworkflowreminders":false,"referencecheckingcolumnsandfiltering":false,"referencecheckingsendmanualchaser":false,"clientsidejobpostingfiltering":false,"referencecheckingaudithistory":false,"referencecheckingapplicationbulkrequestreferences":false},"enabledLocaleKeys":["en"],"userRoles":null,"onboardingSettings":{"isOnboardingEnabled":true}}</script></div><h2 class="external-panelheading" id="benefits-heading">Benefits</h2><div class="external-paneltrix-content external-paneltrix-content--colored" id="benefits-body"><div id="External::Careerspage::Renderrichtrixcontent-react-component-05428d61-be60-4ade-8ae3-224834bf950f"><div><ul><li><!--block-->Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)</li><li><!--block-->Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more</li><li><!--block-->Generous Holiday Allowance, increasing with length of service</li><li><!--block-->Company Pension Scheme</li><li><!--block-->Bonus/Commission Scheme</li><li><!--block-->Healthcare Cash Plan (with Dental)</li><li><!--block-->Employee Assistance Programme for all Associates and their families</li><li><!--block-->Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards</li><li><!--block-->Much, much more!</li></ul><div><!--block-->Some benefit eligibility is based on length of service or contract type</div><div><!--block--><br></div></div></div><script type="application/json" class="js-react-on-rails-component" data-component-name="External::Careerspage::Renderrichtrixcontent" data-dom-id="External::Careerspage::Renderrichtrixcontent-react-component-05428d61-be60-4ade-8ae3-224834bf950f">{"htmlString":"\u003cul\u003e\n\u003cli\u003e\n\u003c!--block--\u003eGenerous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eExcellent well-being policies including enhanced Maternity \u0026amp; Paternity policies, Income Protection, Life Assurance and more\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eGenerous Holiday Allowance, increasing with length of service\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eCompany Pension Scheme\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eBonus/Commission Scheme\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eHealthcare Cash Plan (with Dental)\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eEmployee Assistance Programme for all Associates and their families\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eCycle to Work Scheme, Season Ticket Loan, Length of Service Awards\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eMuch, much more!\u003c/li\u003e\n\u003c/ul\u003e\u003cdiv\u003e\n\u003c!--block--\u003eSome benefit eligibility is based on length of service or contract type\u003c/div\u003e\u003cdiv\u003e\n\u003c!--block--\u003e\u003cbr\u003e\n\u003c/div\u003e","featureFlags":{"jobtemplates":"enabled"},"companySettings":{"editofferbeforesend":true,"facebookadvert":false,"bulkdownload":false,"movetohiredonofferacceptance":true,"bulkemailjobseekers":false,"workflowautomation":true,"jobrequisitionmanagement":true,"essentialcookiesonly":false,"usecompanyfromaddress":true,"semiprivatecomments":true,"additionalstatuses":true,"multiplecompanythemes":false,"strictofccpcompliance":false,"groupedjobs":false,"movetoanyjob":false,"removelogofromemailtemplate":false,"candidatejobpreferences":false,"automaticallyrejectreferrals":false,"indeedfeedstages":false,"variablesignoffsignatories":false,"reactselectonexternaljobs":false,"monitorwithrum":false,"restrictedcronofyoauthscope":false,"applicationnationalidentifiers":false,"allowinactivestructures":false,"visibleotherapplications":false,"alloweditingjobrequisitionfields":false,"multiplejobpostings":false,"maxapplications":false,"groupinterviews":false,"createrequisitionsforexistingjobs":true,"teamrejectionnotification":false,"sendpdfcopyofapplication":false,"disableindeedfeed":false,"vonqv2":true,"redirecttocustomsubdomain":true,"addccandbcctoemail":false,"allowcreatingcompanyteams":false,"manuallysendoffers":false,"privatecalendarevents":true,"candidatedetailsinofferheader":false,"showdateinofferheader":true,"showjobseekersinallcandidates":false,"talentpipeline":true,"anonymousscreening":true,"candidatesurveys":true,"taskmanagement":true,"offermanagement":true,"referralmanagement":true,"advancedreporting":true,"allowcoverletters":false,"locationcitystate":false,"deireports":false,"accessibledateandphone":false,"internshipprogramme":false,"stagevisibilities":false,"onboardingv2":false,"limitonboardingtohiredcandidates":false,"personaldetailsautoupdate":true,"groupassessments":false,"enforceallofferfieldsrequired":false,"customjobpostinglocations":false,"offersplitting":false,"downloadpdfapplication":false,"workflowautomationv2":true,"disablecookiedialog":false,"linkedinjobpostings":false,"talentpipelinev2":true,"requireheadcount":false,"onboardingv1":true,"skills":true,"careerssitebuilderv2":false,"extramonitoringforautomations":false,"docusignlogging":false,"enablecronofyeventdeletiontracking":false,"allowmydatadeletion":true,"editsentoffers":false,"scorecardsummary":true,"customfieldoptionlabels":false,"positionmanagement":false,"masterjobapplicationsview":false,"showallcandidatesindex":true,"structuredsections":true,"linkedinrsc":true,"usefallbacksignoffworkflows":false,"reportonlycsp":false,"basicconsentmanagement":false,"conditionalcustomfields":true,"allowbulkpool":false,"enforcealloffersalaryfield":false,"allowedemailsuffixesonlyforinternaljobs":false,"autotranslate":false,"careerssiteformcaptchas":false,"premiumworkflowautomations":false,"offerretractednotification":false,"approvallists":false,"showcompensationbydefault":true,"recruitmentagencies":false,"canskipsignoffstage":false,"redirecttocopiedobject":false,"redirectmovedjobtocopiedobject":false,"hidediscardedeqtemplatesinreports":true,"externalrecruiters":true,"recruitmentagencylocationmatching":false,"onboardingv2turbocharger":false,"radiussearch":false,"editsentoffersallfields":false,"managecommunicationpreferences":true,"monitorsaml":false,"approvalworkflowlogging":false,"alternativesamlclaimidentifier":false,"additionalpermissions":false,"integrationplugins":false,"disablepublichiringprofiles":false,"candidatecustomfields":false,"indeedthemesourcename":false,"postmarkeventmonitoring":false,"stagedatesinexternalapplication":false,"onboardingdashboardstagestepownership":false,"onboardingv2enforcejobvisibilities":false,"referencechecking":false,"bulkcsvediting":false,"filledtab":false,"removeemailfooter":false,"rejectallotherapplications":false,"removecomptimeunitonoffer":false,"signoffspecificityv2":false,"alwayssendnotifications":false,"onboardingdocumenttemplates":true,"referralsusernotificationdefaults":false,"enhancedpdfexport":true,"emailopentracking":true,"emaillinktracking":true,"createcachedjobandstagevisibilities":false,"cachedjobandstagevisibilities":false,"notifyinterestedcandidates":false,"updatedcandidateshowview":true,"hidecvdownload":false,"hideindividualconnect":false,"statefilters":true,"offerpacks":false,"fillablepdfs":true,"jobdatefilters":true,"onboardingv2timetocompliance":false,"disallowpersonalrefereeemails":false,"googleanalyticsenabled":false,"youtubecookiemanagement":false,"restrictjobvisibility":false,"onboardingv2sensitivequestions":false,"indeedusesharedclientid":true,"onboardingv2backgroundcheckneedreviewoptout":true,"preferrednameenabled":false,"candeletescorecards":false,"referencecheckingreviewforms":false,"hrisexportpermission":false,"indeeddispositionsync":true,"inlinejobpostings":false,"onboardingv2progresstrackerupdates":false,"referencecheckrequesttemplates":false,"jobpostingaddress":false,"referencecheckrequesteditsubmission":false,"onboardingv2reporting":false,"sendrescheduledinterviewcancellationevents":false,"editablequestionanswers":false,"customisablecolumns":false,"careerssitechatbot":false,"referencecheckingmarkasunattainable":false,"careerspageaiauditor":false,"referencecheckingmarkasundeliverable":false,"referencecheckingstageactions":false,"interviewtemplatesmspreferences":false,"referencechecksubmissionsbulkactions":false,"automaticsignoffworkflowreminders":false,"referencecheckingcolumnsandfiltering":false,"referencecheckingsendmanualchaser":false,"clientsidejobpostingfiltering":false,"referencecheckingaudithistory":false,"referencecheckingapplicationbulkrequestreferences":false},"enabledLocaleKeys":["en"],"userRoles":null,"onboardingSettings":{"isOnboardingEnabled":true}}</script></div><h2 class="external-panelheading" id="about-heading">About ELEMIS</h2><div class="external-paneltrix-content external-panel_trix-content--colored" id="about-body"><div>ELEMIS is the most exciting and innovative British brand in the spa and skincare industry. Rapidly expanding globally, the brand is available in over 45 countries and is continually introducing new and revolutionary products to the market. <br><br>A brand with true integrity, passion and commitment, ELEMIS is award-winning, results-driven and visionary – just like our people.<br><br>Sustainability is at the heart of ELEMIS' responsibilities. As a brand and as people, we ensure all duties and actions contribute to the short and long-term sustainability goals set-forth by the ELEMIS - Climate, Biodiversity & People Pillars.<br><br></div><div>We are committed to Elemis’ sustainability pledge when ordering testers and professional grade products and when planning and executing promotional activities, reducing waste wherever possible. </div></div><div class="frow frow--centered-column mar-t-8 mar-t-md-14" id="external-jobs-show-apply-now"><a class="external-button external-button--theme-highlight theme-highlight-background-color-ie-override theme-highlight-border-color-ie-override" href="/en/postings/30a4ea43-7e03-48d5-a53b-2b0ee9b28480/applications/new">Apply Now</a></div>