<div class="external-paneltrix-content external-paneltrix-content--colored external-paneltrix-content--lead-in" id="external-jobs-show-description"><script type="application/json" id="js-react-on-rails-context">{"railsEnv":"production","inMailer":false,"i18nLocale":"en","i18nDefaultLocale":"en","rorVersion":"13.0.2","rorPro":false,"href":"https://careers.elemis.com/en/postings/c3926035-e870-475e-8d00-3662c21550d2","location":"/en/postings/c3926035-e870-475e-8d00-3662c21550d2","scheme":"https","host":"careers.elemis.com","port":null,"pathname":"/en/postings/c3926035-e870-475e-8d00-3662c21550d2","search":null,"httpAcceptLanguage":"en-US,en;q=0.9","serverSide":false}</script><div id="External::Careerspage::Renderrichtrixcontent-react-component-7646735f-59ff-406d-b742-c1dfd3fb3cf3"><div><div><!--block-->To lead the retail and wholesale channel strategy with full accountability for sales, service, execution, and profitability across owned stores and retail partners, while ensuring a 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class="external-definition-list hide-at-sm-block" id="external-jobs-show-meta-mobile"><dt class="pinpoint-job-sidebar--department">Department</dt><dd class="pinpoint-job-sidebar--department">Retail</dd><dt class="pinpoint-job-sidebar--employmenttype">Employment Type</dt><dd class="pinpoint-job-sidebar--employmenttype">Permanent - Full Time</dd><dt class="pinpoint-job-sidebar--location">Location</dt><dd class="pinpoint-job-sidebar--location">Head Office, London</dd><dt class="pinpoint-job-sidebar--workplace-type">Workplace type</dt><dd class="pinpoint-job-sidebar--workplace-type">Hybrid</dd><dt class="pinpoint-job-sidebar--reportingto">Reporting To</dt><dd class="pinpoint-job-sidebar--reportingto">Chief Commercial Officer </dd></dl><h2 class="external-panelheading" id="responsibilities-heading">Key Responsibilities</h2><div class="external-paneltrix-content external-paneltrix-content--colored" id="responsibilities-body"><div id="External::Careerspage::Renderrichtrixcontent-react-component-75b2d997-e029-421a-a583-fe3220312d4d"><div><ul><li><!--block-->Strategic Leadership: Shape and expand the global retail strategy - translate high-level business goals into tactical retail plans.​</li><li><!--block-->Relationship Building &amp; Stakeholder Management: build and nurture strong relationships with internal teams, retail partners, franchisees, and luxury department stores.​</li><li><!--block-->Commercial Acumen: Champion omnichannel execution: store-to-online services, clienteling, and loyalty integration whilst scaling retail footprint profitably, including new market entry, flagship development, and retail partner expansion.​</li><li><!--block-->Retail Operations Excellence: Proven experience in optimizing in-store execution, operations, and staffing models across diverse markets.​</li><li><!--block-->Customer-Centric Mindset: Ensure world-class premium service standards and customer experience. Deep understanding of luxury customer expectations and behaviours, with a focus on delivering elevated, personalised service &amp; clienteling.</li><li><!--block-->Brand Stewardship: consistent global brand expression in all physical retail environments, including&nbsp; visual merchandising, store design, and training programs to uphold brand equity.​</li><li><!--block-->Global Market Knowledge: navigate multinational retail environments, adapting strategy to local consumer behaviours and market conditions. Deep understanding of regional compliance, consumer trends, and partner models.​</li><li><!--block-->Leadership &amp; Team Development: motivate &amp; develop high-performing teams across geographies, instilling a culture of excellence, agility, and continuous improvement.​</li><li><!--block-->Innovation &amp; Agility: embrace new technologies and retail formats (e.g., omnichannel, pop-ups, spa integrations).&nbsp; Pivot to changing&nbsp; consumer expectations and competitive pressures.​</li><li><!--block-->Results-Oriented Execution: deliver measurable growth &amp; market share gains. Launch new stores, optimise existing retail operations, and drive exponential growth in retail mix.</li></ul></div></div><script type="application/json" class="js-react-on-rails-component" data-component-name="External::Careerspage::Renderrichtrixcontent" data-dom-id="External::Careerspage::Renderrichtrixcontent-react-component-75b2d997-e029-421a-a583-fe3220312d4d">{"htmlString":"\u003cul\u003e\n\u003cli\u003e\n\u003c!--block--\u003eStrategic Leadership: Shape and expand the global retail strategy - translate high-level business goals into tactical retail plans.​\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eRelationship Building \u0026amp; Stakeholder Management: build and nurture strong relationships with internal teams, retail partners, franchisees, and luxury department stores.​\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eCommercial Acumen: Champion omnichannel execution: store-to-online services, clienteling, and loyalty integration whilst scaling retail footprint profitably, including new market entry, flagship development, and retail partner expansion.​\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eRetail Operations Excellence: Proven experience in optimizing in-store execution, operations, and staffing models across diverse markets.​\u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eCustomer-Centric Mindset: Ensure world-class premium service standards and customer experience. 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class="external-panelheading" id="skills-heading">Skills, Knowledge and Expertise</h2><div class="external-paneltrix-content external-paneltrix-content--colored" id="skills-body"><div id="External::Careerspage::Renderrichtrixcontent-react-component-e1edce30-cf73-4d7d-9e3c-25ea0c7178d4"><div><ul><li><!--block-->​Managing, developing and inspiring high performing cross functional teams​.</li><li><!--block-->Demonstrated success in leading commercial partnership with our retail partners and delivering high growth ambition​</li><li><!--block-->Delivered best in class operational excellence across multiple touch points in luxury space, less customers, more time, executing the brand journey to deliver, loyalty and higher spend​</li><li><!--block-->Strong experience with retail commercial levers in store and with partners​.​</li><li><!--block-->Excellent Partnership building – professional, credible, articulate communicator, gravitas​</li><li><!--block-->Excellent negotiation 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class="external-panelheading" id="benefits-heading">Benefits</h2><div class="external-paneltrix-content external-paneltrix-content--colored" id="benefits-body"><div id="External::Careerspage::Renderrichtrixcontent-react-component-ea8998a1-e152-4790-bd0e-b4644c7206de"><div><ul><li><!--block-->Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)</li><li><!--block-->Excellent well-being policies including enhanced Maternity &amp; Paternity policies, Income Protection, Life Assurance and more</li><li><!--block-->Generous Holiday Allowance, increasing with length of service</li><li><!--block-->Company Pension Scheme</li><li><!--block-->Bonus/Commission Scheme</li><li><!--block-->Healthcare Cash Plan (with Dental)</li><li><!--block-->Employee Assistance Programme for all Associates and their families</li><li><!--block-->Cycle to Work Scheme, Season Ticket Loan, Length of 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class="external-panelheading" id="about-heading">About ELEMIS</h2><div class="external-paneltrix-content external-panel_trix-content--colored" id="about-body"><div>ELEMIS is the most exciting and innovative British brand in the spa and skincare industry. Rapidly expanding globally, the brand is available in over 45 countries and is continually introducing new and revolutionary products to the market.&nbsp;<br><br>A brand with true integrity, passion and commitment, ELEMIS is award-winning, results-driven and visionary – just like our people.<br><br>Sustainability is at the heart of ELEMIS' responsibilities. As a brand and as people, we ensure all duties and actions contribute to the short and long-term sustainability goals set-forth by the ELEMIS - Climate, Biodiversity &amp; People Pillars.<br><br></div><div>We are committed to Elemis’ sustainability pledge when ordering testers and professional grade products and when planning and executing promotional activities, reducing waste wherever possible.&nbsp;</div></div><div class="frow frow--centered-column mar-t-8 mar-t-md-14" id="external-jobs-show-apply-now"><a class="external-button external-button--theme-highlight theme-highlight-background-color-ie-override theme-highlight-border-color-ie-override" href="/en/postings/c3926035-e870-475e-8d00-3662c21550d2/applications/new">Apply Now</a></div>