<h2>About the role</h2><p>We’re currently looking for a skilled and people-focused <strong>HR Shared Services Manage</strong>r to lead our central HR advisory and administration team. In this pivotal role, you’ll ensure the delivery of consistent, compliant, and high-quality support across Booker, helping to shape a seamless colleague experience and drive operational excellence.</p><p>This role offers hybrid working with 3 days in the office and 2 days from home. </p><h2>Main Responsibilities</h2><ul><li>Lead and empower the People Advisory and Admin team to deliver expert ER advice and accurate HR administration in line with company policy, employment law, and best practice.</li><li>Partner with regional People teams and business leaders to support the full employee lifecycle, from recruitment to exit.</li><li>Ensure timely and professional handling of pay changes, contracts, expenses, fuel cards, and invoices.</li><li>Maintain accurate colleague records and correspondence, ensuring GDPR compliance across SAP and other systems.</li><li>Drive consistency and risk mitigation in ER case management, supporting resolution and compliance.</li><li>Coach and develop your team through regular feedback, 1:1s, performance reviews, and personal development plans.</li><li>Lead team meetings, communicate business updates, and manage resource planning to meet service demands.</li><li>Oversee compliance of standard letters, contracts, and templates, working closely with the Recruitment &amp; Attraction team to support digital onboarding.</li><li>Identify and implement process improvements, promoting collaboration and inclusion in decision-making.</li><li>Monitor absence data and support consistent action across branches to reduce related costs.</li><li>Manage key processes including leaver surveys, night worker health assessments, bereavement communications, and the confidential helpline (Protector Line).</li><li>Provide MI reporting and insights to senior stakeholders across People, Operations, and Resourcing.</li><li>Support employment tribunal preparation and DSAR/PI claims in collaboration with the Policy &amp; Compliance Partner.</li><li>Champion health &amp; safety within the People department, ensuring training, assessments, and compliance checks are up to date.</li><li>Live and lead by example—acting with integrity, promoting inclusion, and supporting Booker’s mission to be a great place to work.</li></ul><h2>You will need</h2><ul><li>A confident and empathetic leader with experience managing HR advisory and admin teams previously.</li><li>Strong technical knowledge of employee relations, HR systems, and MI reporting.</li><li>Proven ability to coach, develop, and inspire teams to deliver high performance.</li><li>Excellent stakeholder management and communication skills.</li><li>Commercially aware, with a pragmatic approach to problem-solving and decision-making.</li><li>Experience in project management and cross-functional collaboration.</li><li>Emotionally intelligent, inclusive, and committed to creating a positive colleague experience.</li></ul><h2>What's in it for you</h2><p>At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:</p><ul><li>A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.</li><li>After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&amp;F purchases.</li><li>10% off pay monthly &amp; SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.</li><li>Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.</li><li>Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.</li><li>50% off health checks at Tesco Pharmacy.</li><li>Exclusive access to discounted RAC breakdown cover rates</li><li>An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.</li><li>After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.</li><li>Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.</li><li>Life Assurance - You are covered for death in service life cover of up to three times annual pay</li><li>Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.</li><li>A great holiday package</li></ul><p class="flex justify-end my-8"><a class="btn flex items-center bg-orange w-full md:w-1/2 md:p-5 text-left text-xl" href="https://applybookercareers.com/members/?j=26929" target="_blank">Apply now <span class="text-4xl font-light grow text-right">&gt;</span></a></p>