<div class="title-gr">Description</div><div class="space-s"></div><!----><div class="bio-details" automation="jobPublicDescription" ng-if="data.job.access_mode !== 'PRIVATE'"><div><p class="MsoNormal"><span><b>Customer Service Agent<br>Full-Time<br>Braunton, Devon</b></span></p><p class="MsoNormal"><span>Crew Clothing Company was founded inSalcombe in 1993.&nbsp; Today Crew is a great British brand, and our successlies in our authentic passion for producing great looking, well madeclothes.&nbsp; We now have more than 70 stores and a thriving website, and thebusiness continues to grow.</span></p><p class="MsoNormal"><span>Our people are at the heart of ourcompany.&nbsp; With a passion for exceptional service, and a love for ourproduct, our team is dedicated to offering the best customer experience –nothing is too much trouble.</span><span></span></p><p class="MsoNormal"><span><b>Purpose of the role:</b></span></p><p class="MsoNormal"><span>As a Customer ServiceAgent, you’ll be the first point of contact for our customers, deliveringexceptional service across phone, email, live chat, and social media. Whetheranswering a question, solving a problem, or simply offering reassurance, you’llbe a key part of the customer journey and the wider Customer Service team.</span></p><p class="MsoNormal"></p><p class="MsoNormal"><span>This role is ideal forsomeone with a positive attitude, strong communication skills, and a genuinepassion for helping people. No two days are the same — so adaptability,empathy, and teamwork are essential.</span></p><p class="MsoNormal"><span><b>Responsibilities:</b></span></p><p class="MsoNormal"><b><span>TeamLeadership &amp; Support</span></b></p><p class="MsoNormal"><b><span></span></b></p><ul> <li class="MsoNormal">Lead and motivate a team of CSAs to deliver outstanding service across phone, email, live chat, and social media.</li> <li class="MsoNormal">Oversee daily team operations, ensuring all tasks and responsibilities are managed effectively and to a high standard.</li> <li class="MsoNormal">Act as a first point of contact for escalated customer issues, offering confident and calm resolution.</li> <li class="MsoNormal">Provide ongoing support to team members, assisting with day-to-day queries and sharing best practice.</li> <li class="MsoNormal">Encourage a collaborative, solutions-focused environment within the team.</li></ul><p class="MsoNormal"><b><span></span></b></p><p class="MsoNormal"><b><span>Operations&amp; Administration</span></b></p><p class="MsoNormal"><b><span></span></b></p><ul> <li class="MsoNormal">Supervise administrative tasks including order issues, returns, refunds, and delivery queries.</li> <li class="MsoNormal">Ensure all processes are followed accurately and in line with company policy.</li> <li class="MsoNormal">Support in monitoring team workflow to ensure prompt responses and task completion.</li> <li class="MsoNormal">Communicate clearly and efficiently with the Distribution Centre to help resolve order-related issues and ensure a smooth customer journey.</li></ul><p class="MsoNormal"><b><span></span></b></p><p class="MsoNormal"><b><span>Communication&amp; Reporting</span></b></p><p class="MsoNormal"><b><span></span></b></p><p class="MsoNormal"></p><ul> <li class="MsoNormal">Maintain clear lines of communication between the Customer Service team and management.</li> <li class="MsoNormal">Share insights and feedback with the wider business to help shape service improvements and highlight key trends.</li> <li class="MsoNormal">Ensure all team members are kept up to date with the latest product, service, and system updates<b>.</b></li></ul><div><p class="MsoNormal"><b><span>EssentialSkills &amp; Experience:</span></b></p><p class="MsoNormal"><b><span></span></b></p><ul> <li class="MsoNormal">Excellent written and verbal communication skills, with the ability to adapt your tone for different channels.</li> <li class="MsoNormal">A natural listener who shows empathy, patience, and understanding in every conversation.</li> <li class="MsoNormal">Positive attitude toward teamwork and problem solving, especially during busier trading periods.</li> <li class="MsoNormal">Confident using (and learning) multiple software platforms.</li> <li class="MsoNormal">Able to stay calm and focused under pressure, while managing multiple tasks.</li></ul><p class="MsoNormal"><span></span></p><p class="MsoNormal"><b><span>Desirable</span></b></p><p class="MsoNormal"><span></span></p><ul> <li class="MsoNormal">Previous experience in a customer-facing role, ideally within retail, hospitality, or a contact centre environment.</li> <li class="MsoNormal">Familiarity with customer service platforms (e.g. Zendesk or similar) is an advantage.</li></ul></div></div></div><!----><!---->