Customer Experience (CX) Data Analyst (36370)

August 6, 2025

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Full Time

London

Competitive

August 6, 2025

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Job description

<div class="earcuposdescription"><div class="earcuposdescriptiontitle">About Data at Holland & Barrett</div><div class="earcuposdescriptionnote">At Holland & Barrett (H&B), we want to empower everyone to live healthier, happier lives. With over 150 years of experience, we're the largest health & wellness retailer in Europe and a globally trusted brand. Our ambition is to become the world's most trusted wellness partner, chosen by over 100 million people worldwide.    Our Analytics organisation is structured into five verticals: four embedded analytics areas aligned to key business functions, and a central Business Intelligence team focused on cross-functional reporting and performance enablement. Together with our Data Engineering and Data Science colleagues, we make data a strategic lever to achieve H&B's goals.    As a Customer Experience (CX) Analyst in the Customer Growth Analytics team, you'll work closely with teams across Perfect Transaction, Customer Service, Supply Chain, Digital, and Retail Operations to deliver high-quality dashboards and insights that improve the post-purchase journey. You'll act as a trusted partner to stakeholders, translating their needs into actionable data solutions that drive meaningful improvements to the customer experience.    This role requires strong analytical skills, excellent communication, and a desire to grow technically within a supportive team.  </div></div><div class="earcuposdescription"><div class="earcuposdescriptiontitle">The Role</div><div class="earcuposdescriptionnote">What You'll Do <ul><li>Partner with business teams to understand customer experience problems and help them make better decisions through data. </li><li>Design and build dashboards in Metabase that clearly communicate customer metrics and journey insights. </li><li>Write clean, efficient SQL to transform and extract data from large, complex datasets. </li><li>Support CX analytics delivery, contributing to backlog shaping, sprint planning, and delivery timelines. </li><li>Ensure quality and maintainability by following team standards for documentation, scalability, and testing. </li><li>Collaborate cross-functionally with BI Developers, Embedded Analysts, and Customer teams to deliver end-to-end data products. </li><li>Continue developing your skills through mentorship from senior team members and access to our skills development framework to grow as a full-stack analyst. </li><li>Work with a modern data stack, including Redshift, BigQuery, Matillion, and Retool. </li></ul>Location: This is a hybrid role, with 2–3 days per week expected in either our London or Nuneaton office.</div></div><div class="earcuposdescription"><div class="earcuposdescriptiontitle">The Person</div><div class="earcuposdescriptionnote">Core Skills & Behaviours <ul><li>SQL proficiency: Comfortable querying, joining, and transforming data for reporting and analysis. </li><li>Business acumen: Understands the context behind CX metrics and can translate them into tailored dashboards and recommendations. </li><li>Communication: Able to explain analytical outputs clearly to both technical and non-technical audiences. </li><li>Delivery ownership: Manages own tasks independently and contributes reliably to wider analytics projects. </li><li>Visualisation skills: Designs clean, usable dashboards in Metabase (or experience with equivalent tools like Tableau, Looker, PowerBI). </li><li>Collaborative mindset: Works well in cross-functional teams and contributes to team rituals (e.g. planning, retrospectives). </li><li>Education & Experience: You have a degree in a quantitative field such as Mathematics, Statistics, Economics, Engineering, or Computer Science, and 2–3 years of experience in a data or analytics role—preferably with exposure to CX, operations, or service domains. </li></ul></div></div><div class="earcuposdescription"><div class="earcuposdescriptiontitle">Benefits</div><div class="earcuposdescriptionnote">💸 Technology Incentive Scheme - we offer different bonus schemes for all grades in Technology, starting at 10%.📚 Learning and Development opportunity with Holland & Barrett is a great base for career development long term.🤝 Career progression 🔝 Pension company contribution ✈️ Your wellbeing is paramount so you can get away and take 28 or 33 Days Holiday per year. 💷 Refer and Earn Scheme - as we're growing you can earn money by referring people to join us from your network.👜 Epic Extras gives you access to exclusive benefits, free advice and savings from a range of retailers and providers.💰 Stay healthy with Discounted Products - from day one you'll get a 25% discount (on top of other promotions) when you shop at H&B on anything that you buy. 🙋🏽 We all need a little help sometimes, so we offer Free 24/7 Confidential Advice & Colleague Welfare.🧠 Mental Health First Aiders - we have lots of qualified Mental Health First Aiders because its all about your health & wellbeing.👑 We have colleague Reward and Recognition Schemes, so your hard work and loyalty won't go unnoticed.👏 And many more!</div></div><div class="earcuposdescription"><div class="earcuposdescriptiontitle">Our Recruitment Process:</div><div class="earcu_posdescriptionnote">Our selection process is designed to be thorough, transparent, and aligned with the role. It includes:<ul data-start="246" data-end="733"><li data-start="246" data-end="331">A short Coderbyte assessment to evaluate core technical and analytical skills</li><li data-start="332" data-end="414">Role-specific questions to understand your approach to relevant challenges</li><li data-start="415" data-end="502">An interview with the Hiring Manager to explore your experience and motivations</li><li data-start="503" data-end="577">A case study to demonstrate problem-solving and strategic thinking</li><li data-start="578" data-end="652">A follow-up review to delve deeper into your insights and approach</li><li data-start="653" data-end="733">Short conversations with team members to assess team fit and working style</li></ul></div></div>

Holland Barrett