<div><br></div><div>We are hiring! We are looking to recruit two Corrective Action Coordinators on a 9 months FTC basis. The purpose of these roles is to effectively support the DIFM (Do It For Me) proposition; liaise between internal and external customers, third party suppliers, our network of stores and distribution teams to successfully action any requests in support of the installation service.</div><div><br></div><div><strong>Working Pattern: </strong>Mon - Fri (either 7.30am-4.30pm/8.30am-5.30pm). Tuesday/Wednesday/Thursday in the office. Monday and Friday wfh.</div><div><br></div><div><strong>Key Responsibilities:</strong></div><div><ul><li>Maintain communication with both internal and external stakeholders throughout the order and installation process to ensure they are fully informed of the customer and installer journeys</li><li>Allocate Corrective actions requests in a timely manner to meet defined targets and provide advice about completion of work</li><li>Ensure that installers are provided with all relevant details at allocation stage and that any instructions are issued in a timely manner&nbsp;&nbsp;</li><li>Liaise with colleagues and stakeholders at key points in the process to ensure there are no delays and that the proposed completion dates are met</li><li>Engage with Submitters to ensure stock is delivered on time for works to commence and order replacement items are required if damaged or not delivered when ordered by submitter.</li><li>Maintain accurate timely and detailed records including input to the central database system (FSM)</li><li>Process requests to amend or cancel required works as deemed appropriate&nbsp;</li><li>Attend regular Corrective action review meetings focussed on continuous improvement across the department&nbsp;</li><li>Track ongoing corrective action works and report progress to management, producing timelines as required&nbsp;&nbsp;</li><li>Resolve queries raised by internal and external customers relating to any payments on Corrective action.</li><li>Maintain quality documents as required, identifying where processes may need to be reviewed&nbsp;</li><li>Respond at pace to all contacts and work queues to meet individual targets and departmental service level agreements.</li><li>Minimise the delay in resolutions for any requests and work queues; seek assistance from internal and external stakeholders if necessary to achieve a speedier resolution.</li><li>Ensure that close attention to detail is maintained to uphold accuracy of all payments, deductions and work queues.</li><li>Ensure that the most recent installer compliance reports are used to ensure accuracy of work allocation</li><li>Creation and provision of management reports to support the development the installer and customer journeys</li><li>Take ownership of own work streams and ensure service standards and SLAs are upheld, whilst providing insight into the continual development of the service</li></ul></div><div><br></div><div><strong>What are we looking for:</strong></div><div><ul><li>Google related platforms e.g. sheets, docs, slides, forms (preferred)</li><li>Worked within the Services Sector during the last 18 months or within a similar role</li><li>Proven track record of working in the delivery of high quality customer service</li><li>Ability to work collaboratively in a fast-changing and flexible environment</li><li>Multiple IT systems&nbsp;</li><li>Using own initiative, working at pace to tight deadlines</li><li>Working across different teams and understanding a variety of roles and responsibilities</li><li>Taking ownership of own streams whilst demonstrating flexibility when required</li><li>Delivers results consistently&nbsp;</li></ul></div><div><br></div><div><strong>What can we offer you:</strong></div><div><br></div><div>You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us.</div><div><br></div><div><br></div><div>We’ll also equip you with a benefits package that includes</div><div><br></div><div><ul><li>Competitive bonus</li><li>Save-as-you-earn scheme</li><li>Contributory pension scheme</li><li>Colleague discount</li><li>Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme</li></ul></div><div>Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education &amp; loans, and access to parental, menopause and fertility support.</div><div><br></div><div>By giving you the support you need to do well at work, and the flexibility to make life work for you. We are giving you a career that doesn’t put your life on hold. Where you can be yourself, do your best work, and make a positive difference every day.</div><div><br></div><div>We recognise the value of bringing our teams together to collaborate, support each other and build on our amazing culture. We are also encouraging our teams to work flexibly, with a blend of remote / office working.</div><div><br></div><div><strong>About Us:</strong></div><div>Wickes is a multi-channel retailer operating in the home improvement market. With 50 years in industry, Wickes now generates revenue in excess of £1.6bn across 230 stores delivered by 8,000+ colleagues.</div><div><br></div><div>But it is the Wickes culture that we are really proud of. It's a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.</div><div><br></div><div><br></div><div><br><br></div>