<div class="style1"><p>At Missoma, we believe jewellery is more than just an accessory — it’s a form of self-expression. Founded in 2007 by Marisa Hordern, we’ve grown into a globally recognised brand known for our demi-fine and solid gold pieces, all designed in-house at our London studio and crafted with care.</p><p>Now, we’re looking for a passionate Assistant Store Manager to help lead our Carnaby Street team. If you’re excited by the idea of shaping customer experiences, developing a high-performing team, and growing with a brand that’s bold, authentic, and collaborative — this could be your next big move.</p><p>&nbsp;</p><p><strong>Why You’ll Love Working With Us</strong></p><p>At Missoma, we live by three core values:</p><ul><li><strong>Authentic…</strong>We value honesty, open feedback, and conscious sustainability. You’ll be part of a team that genuinely cares about people and the planet.</li><li><strong>Collaborative…</strong>Every voice matters. We foster inclusivity, creativity, and fun, working together to innovate and grow.</li><li><strong>Entrepreneurial…</strong>We think big and act boldly. You’ll be encouraged to bring ideas, take initiative, and make a real impact.&nbsp;</li></ul><p>&nbsp;</p><p><strong>What You’ll Be Doing</strong></p><p>As Assistant Store Manager, you’ll be a key driver of store success — supporting your Store Manager, leading the team, and ensuring every customer interaction reflects the Missoma experience.</p><p>&nbsp;</p><p><em>Customer Experience &amp; Shopfloor Excellence</em></p><ul><li>Be a true brand ambassador — offering style advice, sharing product knowledge, and creating memorable customer moments.</li><li>Build lasting relationships with customers, including follow-ups and personalised service.</li><li>Ensure the store environment is always welcoming, inspiring, and aligned with our brand standards.</li><li>Handle customer feedback and complaints with empathy and efficiency.</li><li>Use in-store technology to enhance the customer journey.</li></ul><p>&nbsp;</p><p><em>Team Leadership &amp; Development</em></p><ul><li>Lead the team in the Store Manager’s absence, ensuring smooth operations and strong communication.</li><li>Support team performance and development through training, coaching, and feedback.</li><li>Help onboard new team members and guide them through our 30/60/90-day induction programme.</li><li>·Assist in recruitment and help foster a culture of accountability, positivity, and growth.</li></ul><p>&nbsp;</p><p><em>Operational Excellence</em></p><ul><li>Support stock management, deliveries, audits, and inventory processes.</li><li>Help analyse store performance and contribute to action plans that drive results.</li><li>Ensure opening and closing procedures are followed consistently and professionally.</li></ul><p>&nbsp;</p><p><strong>What You’ll Bring</strong></p><p><em>You don’t need to tick every box, but here’s what will help you thrive:</em></p><ul><li>1+ years’ experience in store management or team leadership, ideally in luxury retail or a high-volume customer-facing role.</li><li>A passion for sales, service, and team development.</li><li>Strong communication and interpersonal skills — you’re approachable, proactive, and solution-oriented.</li><li>Tech-savvy and comfortable using digital tools to support the customer experience.</li><li>A love for Missoma’s brand, mission, and aesthetic.</li></ul><p>&nbsp;</p><p><strong>What You’ll Get</strong></p><ul><li>Competitive salary</li><li>Retail management bonus scheme</li><li>Generous staff discount</li><li>Jewellery uniform allowance</li><li>Medicash Healthcare Cash Plan</li><li>Enhanced parental leave after 2 years of service<br>&nbsp;</li></ul><p><strong>Ready to Lead With Style?</strong></p><p>If you’re looking for a leadership role where you can make a real impact, grow your career, and be part of a brand that’s redefining jewellery — we’d love to hear from you.</p></div>