<!-- Introduction --><div class="feature-text"><h2> Your new role</h2><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">As a Quality Control Team Leader at DFS, you will lead and develop a high-performing team to maintain excellent product quality and operational efficiency. You’ll be responsible for managing performance, ensuring compliance with company policies, and aligning processes with strategic goals.</p><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">This hands-on role involves prioritising workloads, overseeing timely repairs, and driving continuous improvement through coaching, training, and cross-skilling. Strong leadership, communication, and problem-solving skills are essential, along with the ability to manage resources, monitor KPIs, and collaborate effectively across teams.</p><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">Full time | Permanent | PM Shift&nbsp;</p><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">4 day working week&nbsp;</p><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">Mon - Wed 14:00 - 12:20, Thu - 14:00 - 12:05</p><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">Salary up to £37,142.28 per year, depending on experience.&nbsp;</p></div><!-- Responsibilities --><div><h3>What you'll be doing</h3><ul style="margin:10px 0px 15px 20px;padding:0px 0px 0px 20px;"><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;"><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">Manage absence and performance within the section</p></li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;"><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">Lead, development and coach staff to ensure KPIs are hit</p></li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;"><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">Succession planning in place</p></li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;"><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">Ensure that the Company’s Health &amp; Safety Policies are rigorously applied.</p></li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;"><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">Compliance with the Company’s policies and directives.</p></li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;"><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">Use a proactive approach to manage the workload and staff levels</p></li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;"><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">Ensuring that wages are correct and truly representative of the section performance</p></li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;"><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">Ensure that the daily loads are cleared in priority order</p></li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;"><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">Repairs are completed in a timely manner and the information recorded and trends identified</p></li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;"><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">Effective training in place to ensure all staff are competent with product knowledge and factory processes</p></li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;"><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">Approachable and positive, able to motivate staff</p></li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;"><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">Manage, coach and develop a high performing team that meets agreed objectives, delivers results and looks to continuously improve</p></li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;"><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">Ensure the team are cross skilled, so that holidays and absence does not impact on the quality of or delivery of any standard work</p></li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;"><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">Set departmental objectives/KPI’s which align to the overall business strategic goals</p></li></ul><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;"><br style="margin:0px;padding:0px;"></p></div><!-- Ideal Candidate --><div><h3>The role is for you if...</h3><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">In an ideal world you have:</p><ul style="margin:10px 0px 15px 20px;padding:0px 0px 0px 20px;"><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;"><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">Great communication skills</p></li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;"><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">Strong analytical and problem solving skills</p></li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;"><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">Able to manage effectively a team of people</p></li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;"><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">Ability to deliver results through a team of people</p></li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;"><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">Able to manage and develop relationships with internal and external stakeholders</p></li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;"><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">Ability to be able to collate and present information and data</p></li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;"><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">Ability to manage and prioritise team workloads</p></li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;"><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">Constant and clear communication with all other TL’s &amp; sections</p></li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;"><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">5 years experience in a similar role (Desirable not essential)</p></li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;"><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">Experience in managing teams</p></li></ul></div><!-- Package Description --><div><h3>About DFS</h3><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">It takes a whole lot of passion to be at the centre of what makes a house feel like home — and that’s just what we do at DFS. We’re the leading sofa retail specialist in the UK, helping people find a comfy seat on their great quality sofas since 1969.&nbsp;</p><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">We're a market leader in the UK because of one thing: our people. Our people made us who we are and will drive us into our ambitious future, together. We offer incredible opportunities to get stuck into fun and meaningful work as well as learn new skills — so you can really ‘find your thing’.&nbsp;</p></div><!-- About the Company --><div><h3>DFS Benefits</h3><p style="margin:0px 0px 20px;padding:0px;color:inherit;font-size:inherit;">We want you to really feel at home at DFS, with the support you need to do your best work, as well as a range of great benefits:<br style="margin:0px;padding:0px;">&nbsp;</p><ul style="margin:10px 0px 15px 20px;padding:0px 0px 0px 20px;"><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">A huge 30% colleague discount, plus 15% friends &amp; family discount across our Group (DFS, Sofology, Dwell)</li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Holiday allowance – the time you need to rest and relax (and the longer you’re with us, the more time you’ll get!)&nbsp;</li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Enhanced maternity, paternity and adoption leave to give you the time you need to settle in with your new family member</li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Access to a range of high street &amp; online discounts from: Sainsbury’s, ASOS, Currys PC World, IKEA, John Lewis and more.&nbsp;</li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Discounted Gym and Cinema memberships to help you unwind</li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Progression and Development opportunities to grow your skills</li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Group Pension Scheme</li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Group Sharesave Scheme</li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Life Assurance &amp; Company Sick Pay</li><li style="margin:0px 0px 5px;padding:0px;font-size:inherit;">Opportunity for over time</li></ul></div><!-- Apply Button --><a href="https://apply.dfscareers.co.uk/members/?j=2701&amp;lang=en&amp;" class="btn btn-apply apply_bottom">Apply<i class="fas fa-chevron-right"></i></a>