We have a fantastic opportunity for an experienced Customer Service Administrator to join our Customer Service (Hub) team at our Wychbold garden centre.<br>&nbsp;<br>The role involves:<ul><li>Answering incoming calls to the garden centre, resolving queries or transferring to the right colleague.</li><li>Responding to customers, in a polite and professional manner, by email and telephone.&nbsp; Answering any queries, they may have regarding their order.</li><li>Communicating with internal shopfloor, buying, warehouse and transport teams and external couriers to establish product details, stock availability or delivery options.&nbsp;</li><li>Resolving any customer issues.&nbsp; Escalating to the Team Leader, as appropriate.</li><li>Administering our Webbs clubCard loyalty scheme by processing renewals, expiries, answering queries and sending out packs.</li><li>Supporting the retail management team with various admin tasks (including using Excel, Word and various bespoke databases).&nbsp;</li></ul>The successful candidate will have:<ul><li>Minimum 1 year office experience or have spent some time in an office environment.</li><li>Excellent written and verbal customer service skills and the ability to troubleshoot quickly.</li><li>Strong administration and IT skills to enable the interrogation of data across our multiple systems accurately.</li><li>Experience of mulit-tasking. Able to work at pace to meet our customer demand, being flexible about duties depending on peaks and troughs.</li><li>The ability to learn and process webshop systems including couriers, payments and be able to work through a variety of customer based inboxes.</li></ul>This is a full time permanent role working 37.5 per week which will include weekends.<br>&nbsp;<br>Our reward package includes a generous benefits package including colleague discounts, life insurance, pension scheme and free parking.<br><br>If you'd like to join our fun, friendly Webbs team then please click&nbsp;apply now or send your CV to <a href="mailto:jobs@webbs.co.uk">jobs@webbs.co.uk</a><br>&nbsp;<br><a class="button" title="This opens up in a new window" href="https://webbsdirect.co.uk/images/pdf/Webbs-Application-Form-2020.pdf">Apply Now</a><div class="mt2 f-14 f-color1 ptb0-5 f-brand-persist-links bd-color5 bd-toponly f-italic">By <a class="decor-persist f-bold" href="https://www.webbsdirect.co.uk/jobs/?author=1">Webbs </a></div><div class="mb f-14 f-color1 ptb f-brand-persist-links"><span class="f-bold mr0-5"></span> <span class="mlr0-5 inline-block f-bold">|</span><a class="decor-persist" href="https://www.webbsdirect.co.uk/jobs/?tags=wychbold">Wychbold</a></div><div class="mtb"><div class="addthissharingtoolbox inline-block"></div></div>