<div class="style1"><p>We are looking for a Store Manager who embodies the Missoma experience and has the drive and experience to nurture the team to achieve business goals. Through passionate and focused leadership, you will create a culture within your team that is authentic and collaborative, centred around customer interaction and delivering a one-of-a-kind customer experience.</p><p>&nbsp;</p><p><em>Key Responsibilities</em></p><p><em>Customer Service and Shopfloor:</em></p><ul><li>Nurture and develop a culture of exceptional customer experience from the moment customers enter the store through to point of purchase. Through team development and observation and being a Missoma brand ambassador leading by example.</li><li>Build brand loyalty through our “Customer in store VIP programme” , CRM loyalty programme and engaging with the your local community.&nbsp;</li><li>Understand the core values and culture of Missoma and reflect these in everything you do.</li><li>Drive sales in store through Identifying and implementing out of box opportunities to exceed customer expectations. Whilst demonstrating commercial acumen and providing inspiring leadership to your team.&nbsp;</li><li>Consistently achieve monthly and quarterly set KPI’s to achieve business goals. Whilst also ensuring your team are fully versed in the stores KPI’s and what is needed to be achieved.&nbsp;</li><li>Deal with customer complaints effectively and efficiently, referring to senior management where necessary.</li><li>Create a seamless interaction between our customers and the instore technology.</li></ul><p>&nbsp;</p><p><em>Visual Merchandising&nbsp;</em></p><ul><li>Ensure all VM directives from HQ are implemented within the Selfridges London, within the time frame set to the VM standards and the commercial objectives of the store.</li><li>Ensure the shop floor reflects the brand and concept standards at all times and in doing so is consistently maintained by the entirety of the team.</li></ul><p>&nbsp;</p><p><em>Team Management:&nbsp;</em></p><ul><li>Ensure that all new members of staff complete their 30, 60, 90 day Induction programme and are adequately trained on all things Missoma to the required standard.&nbsp;</li><li>Drive team development, through completing of “Half-Year Check-In” review process in both April and October. As well as conducting regular product, customer service, data capture and any other training programs as required, utilising company training materials.&nbsp;</li><li>Ensure all team members understand the expectations of their role and are adhering to Missoma company policies and procedures at all times.&nbsp;</li><li>Address and deal with issues with team members, such as punctuality, dress code and performance seeking advice and support from the People &amp; Culture Manager where needed.</li><li>Run all in store recruitment processes, in conjunction with your management team utilising the People &amp; Talent team where needed.&nbsp;</li></ul><p>&nbsp;</p><p><em>Operations:&nbsp;</em></p><ul><li>Work with Missoma HQ to ensure all stock management polices and procedures are adhered to through leading stock takes, managing deliveries, stock control, audits and cycle counts.</li><li>Analyse store performance and put forward and implement actions required to achieve business objectives.</li><li>Facilitate effective communication with peers, colleagues and Missoma HQ teams.&nbsp;</li><li>Complete store rotas on time and within budget. In addition to this check the Liberty rotas are completed on time, within budget and have enough cover each month.</li><li>Work with the Senior Commercial Finance Manager to ensure that all payroll files are accurate and completed on time.&nbsp;</li><li>Maintain all instore files and reporting records, for stock management, personnel and all other instore activities.&nbsp;</li></ul><p>&nbsp;</p><p><em>Selfridges:</em></p><ul><li>Foster effective and positive working relationships with team members and managers from all brands surrounding your concession.&nbsp;</li><li>Convey relevant business information for Missoma and Selfridges to your line manager and relevant HQ teams. Such as but not limited to; promotional calendars, store opening hours, floor management changes and updates and any updates to Selfridges policy and procedures.&nbsp;</li><li>Ensure all brand and Selfridges store systems and operational procedures are followed accurately.</li></ul><p>&nbsp;</p><p><strong>Competencies and Experience&nbsp;</strong></p><ul><li>5+ years management experience within a luxury retail environment or high-volume customer facing role.</li><li>Proven track record of effective selling skills and ability to drive commercial outcomes</li><li>History of successfully leading and coaching a team, creating an inclusive and collaborative working environment</li><li>Strong communication, problem-solving, commercial acumen and visual merchandising skills</li><li>Knowledge of the Demi Fine/Jewellery space (is a plus but not a must)</li><li>Computer literacy encompassing strong familiarity with Microsoft Office suite</li><li>Sales-driven, results motivated and goal-oriented</li><li>Can consistently elevate the customer experience by being; proactive, approachable, positive and engaging.&nbsp;</li><li>A positive “can do” attitude&nbsp;</li><li>A passion for Missoma as a brand and our products, as well as an understanding of the Missoma mission and aesthetic. &nbsp;</li></ul></div>