Job description
<p><span style="color: rgb(24, 35, 51);"><strong>Over 180 years of craftsmanship, artistry and design have culminated in Laings’ rich heritage and long-standing reputation for high service standards and unrivalled knowledge. Across all generations we have continued to foster collaborative work environments for like-minded people who share their knowledge, expertise, and skill.</strong></span></p><p><br><span style="color: rgb(24, 35, 51);">Our principles of an inclusive culture are based on mutual respect, honesty, and trust to foster an environment that makes our colleagues feel inspired every day. We continue to look for talented individuals who will share our passion for quality, vision for continued growth and success and are dedicated to developing their expertise.</span></p><p><br><span style="color: rgb(24, 35, 51);"><strong>Join us on our continuing journey of evolution, as Laings invests in its people and its future.</strong></span></p><p><br><span style="color: rgb(24, 35, 51);"><strong>Our Opportunity</strong></span></p><p><span style="color: rgb(24, 35, 51);">As our eCommerce Executive you will share responsibility for our online presence, joining our dedicated and collaborative eCommerce team you will contribute to ensuring the optimisiation of our Laings website. Your focus will be on the day-to-day running of the website coupled with the aim to support our broader longer-term roadmap of development and growth.</span></p><p></p><p><span style="color: rgb(24, 35, 51);"><strong>Main Role Accountabilities:</strong></span></p><p><span style="color: rgb(24, 35, 51);">• Support our line manager in delivering ecommerce objectives.</span><br><span style="color: rgb(24, 35, 51);">• Oversee product flow to and from the photography studio, ensuring timely, accurate processing.</span><br><span style="color: rgb(24, 35, 51);">• Manage online product presentation and visual merchandising using data insights. </span><br><span style="color: rgb(24, 35, 51);">• Collaborate with brand partners to ensure product accuracy and landing page alignment.</span><br><span style="color: rgb(24, 35, 51);">• Write SEO-optimised, accurate product descriptions for luxury jewellery and watch products and landing pages.</span><br><span style="color: rgb(24, 35, 51);">• Manage onsite personalisation, product recommendations, and data capture strategies.</span><br><span style="color: rgb(24, 35, 51);">• Assist digital, SEO, and marketing teams with landing page creation and site updates.</span><br><span style="color: rgb(24, 35, 51);">• Support eCommerce team assistants with daily operational tasks.</span><br><span style="color: rgb(24, 35, 51);">• Coordinate with the Senior SEO Executive to implement SEO strategies and projects online.</span><br><span style="color: rgb(24, 35, 51);">• Collaborate cross-functionally on ecommerce-related projects.</span><br><span style="color: rgb(24, 35, 51);">• Track and report on website KPIs and performance metrics alongside conducting industry analysis.</span><br><span style="color: rgb(24, 35, 51);">• Review and provide feedback on deployments with the line manager.</span><br><span style="color: rgb(24, 35, 51);">• Contribute to wider ecommerce projects and support as needed.</span></p><p></p><p><span style="color: rgb(24, 35, 51);"><strong>Role Requirements:</strong></span></p><p><span style="color: rgb(24, 35, 51);">• Workflow and data management skills, utilising tools such as Monday.com and Google Sheets or similar.</span><br><span style="color: rgb(24, 35, 51);">• Experienced in managing and uploading product content using ecommerce platforms such as Magento.</span><br><span style="color: rgb(24, 35, 51);">• Proficient in using analytics tools such as GA4 and Hotjar (or similar) to monitor performance, understand user behaviour, and guide product presentation while upholding brand standards.</span><br><span style="color: rgb(24, 35, 51);">• Strong knowledge of SEO best practices for crafting product descriptions and landing page copy that drive visibility and engagement.</span><br><span style="color: rgb(24, 35, 51);">• Ability to make informed decisions using data and performance insights.</span><br><span style="color: rgb(24, 35, 51);">• Skilled in collaborating effectively across departments and teams.</span><br><span style="color: rgb(24, 35, 51);">• Strong ability to manage timelines effectively across tasks and projects to ensure timely delivery.</span><br><span style="color: rgb(24, 35, 51);">• Ability to implement strategies for product recommendations and abandonment recovery using personalisation and data capture tools.</span><br><span style="color: rgb(24, 35, 51);">• Excellent communication and reporting skills, with strong attention to detail.</span><br><span style="color: rgb(24, 35, 51);">• Adaptability to support wider team and contributing to wider ecommerce initiatives as needed.</span><br><span style="color: rgb(24, 35, 51);">• Customer and results focused with desire and ability to improve the customer journey online. </span><br><span style="color: rgb(24, 35, 51);">• Ability and desire to undertake continuous professional development.</span><br><span style="color: rgb(24, 35, 51);">• Prior experience in eCommerce/ Digital field or related sector.</span></p><p></p><p><span style="color: rgb(24, 35, 51);"><strong>Our promise to you</strong></span></p><p><span style="color: rgb(24, 35, 51);">As a trusted colleague and member of our Laings family, we strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development. </span></p><p><span style="color: rgb(24, 35, 51);">Proudly, we are an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of race, religion or belief, gender identity, sexual orientation, national origin, age, medical condition or disability, or any other protected status, as we know this enriches our workplace with differing experiences and perspectives.</span></p><p><span style="color: rgb(24, 35, 51);">We offer a competitive salary and rewards package, and our benefits are flexible, meaning that employees can choose benefits to match their individual needs though our bespoke benefits platform. We also offer you unrivalled industry training to discounts on some of the UK’s leading retailers. </span></p><p></p><p><span style="color: rgb(24, 35, 51);"><strong>About Us</strong></span></p><p><span style="color: rgb(24, 35, 51);">Founded in 1840, Laings is one of the largest independent jewellery businesses in the UK. With seven luxurious showrooms across Glasgow, Edinburgh, Southampton, and Cardiff, Laings offers an expertly curated selection of fine jewellery and luxury watches from some of the world’s most prestigious brands. We also proudly present jewellery design and services by our artisan team of watchmakers, goldsmiths, and jewellery designers in our state-of-the-art workshops.</span></p><p></p><p><span style="color: rgb(24, 35, 51);"><strong>Your journey with us</strong></span></p><p><span style="color: rgb(24, 35, 51);">Once we have received your expression of interest, we aim to provide you with a timely, valuable, and personable recruitment process, allowing you to gain exposure to key decision makers and influencing individuals within our organisation.</span></p>
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