<dt class="rm-fieldTitle">Description</dt><dd class="rm-fieldData"><p><strong>Wholesale Customer Service Team Leader | £45,000 | West London-based | Hybrid (Minimum 4 days in-office)</strong></p><p>For this role we require someone fluent in English + One European Language (German, French, Spanish or Italian) if that is you, read on!</p><p>A well-established, design-led company with a strong international presence is looking for a <strong>Wholesale Customer Service Team Leader</strong> to join their growing EU team. With a reputation for quality, creativity, and exceptional service, they partner with a wide network of stockists and retailers across Europe.</p><p>What You'll Do:<br> You'll lead a growing team of 8 talented Customer Service Specialists, supporting stockists, agents, and our amazing sales team across the UK and Europe.</p><ul><li>Inspire and coach your team with regular 1:1s, reviews, and training</li><li>Set clear goals and KPIs that drive excellence</li><li>Represent the brand's unique tone of voice across every interaction</li><li>Resolve complex queries with confidence and care</li><li>Collaborate with stakeholders and ensure timely customer service actions</li><li>Work with SAP to process orders and queries</li><li>Keep a constant eye on opportunities to improve how we work and support our customers</li></ul><p>What You'll Bring:</p><ul><li>Proven experience managing a large customer service team</li><li>Commercial awareness and a solutions-focused mindset</li><li>Confident communication and leadership skills</li><li>Strong Excel and PowerPoint skills</li><li>Fluency in English + one of the following: German, French, Spanish or Italian</li><li>A friendly, collaborative personality who thrives in a fast-paced, creative environment</li></ul><p>Bonus Points For:</p><ul><li>Experience with SAP, Zendesk or similar platforms</li><li>Knowledge of the gift, toy or lifestyle retail sector in the UK or EU</li></ul><p>Apply now if you're ready to bring joy, leadership, and a little magic to a team that makes soft things happen.</p><p>(Only applicants with an additional European language will be considered - we can't wait to hear from you if that's you!)</p><p> BBBH33827</p><p class="p1"><strong>#LI-KT1</strong></p></dd>