<p><span style="color: rgb(24, 35, 51);"><strong>Could you help shape the future of Laings?</strong></span></p><p><span style="color: rgb(24, 35, 51);"><strong>Are you looking for an opportunity to work with a renowned jeweller, who continues to invest in its people and their future?</strong></span></p><p><span style="color: rgb(24, 35, 51);"><strong>Would like to join a supportive team environment designed to help you reach your career goals?</strong></span></p><p></p><p><span style="color: rgb(24, 35, 51);"><strong>The World of Laings&nbsp;</strong></span></p><p><span style="color: rgb(24, 35, 51);">Laings is a prestigious family-run jewellers with a legacy spanning over 180 years. Established in 1840 and now safely in the hands of the sixth generation of the Laing family, Laings is one of the largest independent jewellery businesses in the UK.&nbsp;</span></p><p><span style="color: rgb(24, 35, 51);">With seven showrooms across Glasgow, Edinburgh, Southampton and Cardiff, Laings offers an expertly curated selection of fine jewellery and luxury watches from some of the world’s most prestigious brands. We also proudly present jewellery design and services by our artisan team of watchmakers, goldsmiths and jewellery designers from our state-of-the-art workshops.</span></p><p><span style="color: rgb(24, 35, 51);">Despite an everchanging landscape, Laings continues to invest in its future. Over the coming years, the company will embark on a journey of evolution to challenge jewellery and watch retail experiences – bringing innovation to different touchpoints of the business, while never forgetting the deep-rooted heritage that anchors the Laings story.</span><br><br><span style="color: rgb(24, 35, 51);"><strong>A Career as Unique as You Are</strong></span></p><p><span style="color: rgb(24, 35, 51);">You will be the face of our brand and the first point of contact with our clientele in-store. An important position holder, as our initiator of unique, welcoming, and unforgettable experiences for our customers. Delivering outstanding customer service, you will proudly uphold a high level of professionalism that is synonymous with our Laings standards. You will surprise and engage customers treating them to no less than a 5-star experience, assisting within our Southampton Showroom team 38.75 hours per week, 5 days out of 7. &nbsp;</span><br><br><span style="color: rgb(24, 35, 51);"><em>Here is How We See Your Role:</em></span></p><p><span style="color: rgb(24, 35, 51);">• &nbsp; &nbsp;Be proactive in welcoming and approaching our customers in store, positively enhancing the flow of each of their luxury experiences.</span><br><span style="color: rgb(24, 35, 51);">• &nbsp; &nbsp;Engage with our clientele, be curious to identify their needs and confidently introduce them to yourself and relevant team members.</span><br><span style="color: rgb(24, 35, 51);">• &nbsp; &nbsp;Support with planning and co-ordinating appointments as requested.</span><br><span style="color: rgb(24, 35, 51);">• &nbsp; &nbsp;Assist with Sales or Service teams across breaks and request for additional support on the floor when required.</span><br><span style="color: rgb(24, 35, 51);">• &nbsp; &nbsp;Have an awareness in store, openly communicating with customers to manage waiting times appropriately.</span><br><span style="color: rgb(24, 35, 51);">• &nbsp; &nbsp;Offer an experience above and beyond, share recommendations for restaurants or local exhibitions, assist further with guiding customers to seating along with serving refreshments.</span><br><span style="color: rgb(24, 35, 51);">• &nbsp; &nbsp;Handover to Sales and Service team to neighbouring team members, ensuring the customer is directed to the right location.</span><br><span style="color: rgb(24, 35, 51);">• &nbsp; &nbsp;Foster relationships with return customers to our Stores.</span><br><span style="color: rgb(24, 35, 51);">• &nbsp; &nbsp;Be proactive and identify areas of improvement, be open to sharing ideas.</span><br><span style="color: rgb(24, 35, 51);">• &nbsp; &nbsp;Collaborate closely with our leadership team, be mindful of raising potential customer complaints.</span><br><span style="color: rgb(24, 35, 51);">• &nbsp; &nbsp;Contribute to always ensuring excellent standards in-store.</span></p><p><span style="color: rgb(24, 35, 51);"><em>The Perfect Person We are Looking For:</em></span></p><p><span style="color: rgb(24, 35, 51);">• &nbsp; &nbsp;Hold similar experience in the Retail or Hospitality sector, comfortable in delivering world class service.&nbsp;</span><br><span style="color: rgb(24, 35, 51);">• &nbsp; &nbsp;Ability to be flexible when it comes to meeting customer requests, ensuring that each customer is provided with a bespoke in-store experience.</span><br><span style="color: rgb(24, 35, 51);">• &nbsp; &nbsp;A great communicator, personable with a natural flair for striking up conversation.</span><br><span style="color: rgb(24, 35, 51);">• &nbsp; &nbsp;Self-motivated, enthusiastic and a competent multi-tasker.</span><br><span style="color: rgb(24, 35, 51);">• &nbsp; &nbsp;Impeccable personal presentation with an eagerness to learn and build on product knowledge. &nbsp;</span></p><p><br><span style="color: rgb(24, 35, 51);"><strong>Why Laings?</strong></span></p><p>We are focused on creating an inclusive culture that nurtures individuality, personal and professional growth, contributing to driving our proud legacy of Laings. Our principles of culture are based on mutual respect, honesty, and trust, to foster an environment ensuring that our passionate employees feel inspired every day.</p><p>From unrivalled industry training to discounts on some of the UK leading retailers, Laings has built our approach to benefits around our employees to ensure their happiness, health, and wellbeing. Our benefits are also flexible, meaning that employees can choose benefits to match their individual needs through our bespoke benefits platform.<br><br><span style="color: rgb(24, 35, 51);">We are proud to be an equal opportunities employer who encourages candidates from a wide range of backgrounds.&nbsp;</span></p><p style="text-align: center;"><span style="color: rgb(24, 35, 51);"><em><strong>Engage with us!</strong></em></span></p>