People Services Team Leader

July 23, 2025

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Not Specified

Coleshill, Warwickshire

Competitive

July 23, 2025

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Job description

<h4>Location </h4>Hybrid: 1-2 days at our Support Centre in Coleshill, Birmingham.   <figure><img src="https://media3.giphy.com/media/v1.Y2lkPWI3ZDgxNDY0ZXYwdnZyNjM2d3JjZmk3dW42MzNlZ25jcTlnYmhyYzg4d2VqdzkzZSZlcD12MV9naWZzX3NlYXJjaCZjdD1n/IwAZ6dvvvaTtdI8SD5/giphy.gif"></figure> <hr><h4>Why The Works?</h4>🏆 10th Best Big Company to Work For 2024 - 'Best Companies'<h5>We don’t just sell products. We inspire reading, learning, creativity and play.</h5>The Works. It literally means everything. And whatever your story or background, we’re all about unlocking imagination and making creativity accessible to everyone. Whether you’re engaging with customers on the frontline or supporting our colleagues behind the scenes, your impact can be profound and far-reaching.This is more than toys and books and art supplies. This is about inspiring people to read, learn, create and play. So, with the right passion, it all starts with you.<hr><h4>Become a People Services Team Leader</h4>As the People Services Team Leader, you will be instrumental in guiding and supporting the People Services team. Your strong background in HR operations, employee relations, and team leadership will be essential to our continued success. You’ll be responsible for delivering high-quality HR services, including on-boarding, driving key projects, and working collaboratively across departments to strengthen our people operations. Additionally, you’ll help shape and implement employee relations strategies that promote a positive, productive, and inclusive workplace culture.<hr><h4>Your Mission </h4><ul><li>Support in developing and lead the People Services team through objectives, coaching, check-ins, and personal development plans (PDP).</li><li>Ensure the delivery of high-quality HR services, including employee relations, HR administration, and compliance.</li><li>Own and deliver a first-class onboarding experience, ensuring a seamless, high-quality experience for all new starters to have a great first, and on-going impression</li><li>Collaborate with internal and external stakeholders to align HR objectives and drive business success.</li><li>Identify and implement process improvements to enhance efficiency and effectiveness within the People Services team.</li><li>Ensure compliance with all legal and regulatory requirements related to HR services.</li><li>Oversee the management of HR data, ensuring accuracy and confidentiality.</li><li>Prepare and present HR reports, providing regular updates and insights to senior leadership.</li><li>Work closely with the People Services Manager to support ongoing projects within the People team.</li><li>Communicate effectively with employees regarding HR queries and processes.</li><li>Support the development and implementation of training programmes to enhance team capabilities and support HR initiatives.</li><li>Provide advice and guidance to managers and employees on employee relations issues, including conflict resolution, disciplinary actions, and grievance procedures.</li><li>Conduct investigations into employee complaints and concerns, ensuring fair and consistent application of company policies and procedures.</li><li>Ensure compliance with employment laws and regulations, staying updated on changes in legislation that may impact employee relations.</li><li>Employee Relations mid-level case management through to the final written stage</li><li>Creating, updating and providing guidance on company policies, handling employee grievances, conducting investigations into workplace complaints, and advising on disciplinary actions.</li></ul><ul></ul><hr><h3>Skills/Behaviours That Will Set You Apart </h3><ul><li> Proven experience in HR services, ideally within a retail or similar multi-site industry.</li><li>Proven experience in leading and developing a team, guiding and inspiring success.</li><li>Strong understanding of HR service delivery, including employee relations and HR administration.</li><li>Ownership of the onboarding process – Experience in managing and delivering a seamless, high-quality onboarding journey that ensures a positive and engaging start for new employees.</li><li>Knowledge of legal and regulatory requirements related to HR services.</li><li>Excellent analytical skills to support decision-making and identify opportunities for improvement.</li><li>Strong communication skills, including presenting to and influencing senior leadership.</li><li>Proven ability to collaborate effectively with various departments and stakeholders.</li><li>Proficiency in managing HR data and ensuring confidentiality.</li><li>Strong knowledge of employment laws and regulations, and experience in applying them in a practical, business-focused manner.</li><li>Excellent communication and interpersonal skills, with the ability to build trust and rapport with employees and managers at all levels.</li><li>Proven experience in conducting thorough and unbiased investigations into employee complaints.</li><li>Strong problem-solving and decision-making skills, with the ability to think strategically and anticipate potential issues.</li></ul><ul></ul><ul></ul><hr><h3>Being a great leader </h3>As a great leader with wonderful people skills, you'll create an environment that's more than just co-workers — it's a team. •Align Goals with Values: Ensure that your team’s goals are clearly connected to the company’s values and purpose. This helps colleagues see the bigger picture and understand how their work contributes to the overall mission. •Clear Communication: Ensure that your team understands the goals, expectations, and their roles. Regularly share updates, encourage open dialogue and have regular check-ins. •Role Model: Lead by example. Demonstrate the behaviours and attitudes you expect from your team, such as punctuality, responsibility, and being a brand ambassador. •Provide Feedback: Offer constructive feedback regularly. Recognise achievements and address areas for improvement in a supportive and continuous growth manner. •Empower Your Team: Delegate tasks and trust your team to handle them. This builds confidence and promotes professional growth. •Conflict Resolution: Address conflicts promptly and fairly. Foster an environment where issues can be discussed openly and resolved amicably. •Empathy: Understand and consider the feelings and perspectives of your team members. This helps in building strong, supportive relationships And let's not forget about the most important part… your team's well-being and aspirations. You'll be their biggest supporter, cheering them on. You'll have amazing everyday conversations with your team, discussing everything from their performance to their wildest career aspirations.<ul></ul><hr><h3>Our PERKS really are ‘The Works’ </h3><ul><li>💪 25% Colleague Discount! - Plus, exclusive Double Discount days!</li><li>😎 MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more </li><li>🏡 Family Friendly Leave - Enjoy some time well spent with enhanced maternity, paternity and adoption pay.</li><li>🚀 Holiday – 33 days including bank holidays.</li><li>💃 Holiday Purchase - Purchase an additional 5 days</li><li>🎓 Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you.</li><li>💸 Wagestream - Claim early access to 50% of your wages as you earn them – for when ‘life’ happens!</li><li>🏬 Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works!</li><li>💛 24/7 support for you and your family - Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more!</li><li>🩺 Healthcare Cash Plan – To support your everyday healthcare costs</li><li>🥳 And loads more! – Long Service Awards, pension, life assurance, Cycle to Work and optional charity giving.</li></ul><hr><h3>Our Purpose</h3>To inspire reading. learning, creativity and play - making lives more fulfilled.<h3>Our Values</h3>We are Crafty | We are Caring | We are Can-do<hr><h4>We Listen. We Care </h4>Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what’s going great, and what needs a couple of tweaks to help make The Works the best place you’ve ever worked! You’ll have opportunity to help give us that direction. <hr><h3>Promoting Diversity, Inclusion, and Applying Reasonable Adjustments </h3>At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community (including those who identify as lesbian, gay, bi, trans, non-binary, or use another term).We are open to discussions around working hours and flexible working. And, where possible, we'll try to support this. If you need reasonable adjustments for an interview you might attend with us, let us know in your application and we’ll be happy to help!

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