Housing Services Manager

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YMCA Robin Hood Group

Housing Services Manager

Job description

<div data-v-0e62ab25="" class="flex xs12"><div data-v-0e62ab25=""><p id="isPasted"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">The YMCA Robin Hood group provides temporary supported accommodation for young people, refugees, unaccompanied asylum seekers, children leaving care and vulnerable adults across Nottinghamshire in our network of transitionary homes and supported accommodation.</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&nbsp;</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">We are looking to recruit a new Housing Services Manager for our Nottinghamshire service. The focus for this role is to coordinate and oversee successful outcomes for our residents, well-maintained properties, managing long-term voids and personal charge collections.</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&nbsp;</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">You will be KPI driven and naturally looking for continual development/process improvement; we are really proud of all the work we do today but know there are improvements that can be made and refinements to be explored to finely tune our service area. &nbsp;You will be motivated by your desire to make a positive impact on people and you will passionately share our belief that everyone should have a fair chance to discover who they are who they can become.</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&nbsp;</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">This is a really varied role which will stretch you across day-to-day operations into strategic planning for the future.</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&nbsp;</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">On a day to basis, you will</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">· Lead the team of Tenancy Sustainment Workers, ensuring they are meeting their KPI’s and giving our residents all the support they require to achieve positive outcomes, using the homelessness outcome star framework.</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">· Manage the budget for your service area including staffing, equipment, funded projects etc.</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">· Work closely with the Maintenance and Domestic teams to ensure properties are both turned around quickly for new residents but also are maintained to a high standard.</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">· Be pro-active in managing personal charges, housing benefit claims, occupancy, managing periods of voids and working closely with the Assessment teams to identify new suitable tenants.</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">· Provide support for incidents and complete investigations to identify learnings.</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">· Manage the KPI’s and analyse the data to prepare reports to provide insight on the effectiveness and performance of this service area.</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">· Drawing on your experience and knowledge to input information for new Bids</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">· Provide support or project manage newly funded projects.</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&nbsp;</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">This is a very varied role where truly, no two days are the same. You will be highly supportive of the teams that you directly and indirectly manage and look to bring everyone on the same journey of development and improvement; instilling a desire in everyone to do the very best they can to drive those positive outcomes for our residents.</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&nbsp;</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Personally, you will be highly motivated to make a difference and a positive impact on the local communities our properties reside in, ensuring our residents can contribute, belong and thrive.</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">You will also use your own personal drive and personality to build relationships with external partners and stakeholders to leverage services which may be of use to our residents, but also to explore community initiatives our residents can get involved with too.</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&nbsp;</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><strong>About You</strong></span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&nbsp;</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">From a background in supported housing, you will be able to bring knowledge and understanding of supported accommodation, the challenges our residents face but also an awareness of the support and 3rd parties available to support our residents.</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><br></span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">You will be a brilliant communicator; whether dealing with your staff or our residents, you will be able to inspire, engage and motivate. You will be confident in 1-2-1 communication and in group settings, able to represent your service area at team and wider organisation meetings.</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&nbsp;</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">You might already have team leaderships skills from a previous role or looking to make that first step into management, we are happy to support your development.</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&nbsp;</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">We are ideally looking for someone with experience of working in housing management and/or supported housing services. If you had a recognised housing qualification this would be highly desirable. Either through experience or qualification, you will have excellent knowledge of the welfare and benefits system, safeguarding, housing and homelessness legislation.</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&nbsp;</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">You will need to be confident managing budgets and exploring funding opportunities as well as designing and implementing policies, and reporting.</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&nbsp;</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Possessing excellent conflict resolution skills, you will be a clear leader with excellent problem solving skills, be passionate about best practice and driving continuous improvement at an individual and team level for performance.</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&nbsp;</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">It is desirable that you have a full driving licence (as travel between our sites is required) but these can be accessed by public transport across Nottinghamshire.</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><br></span></p><p><span id="isPasted" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">This post is subject to a satisfactory enhanced DBS check (paid for by YMCA) and registration with the DBS Update Service. We reserve the right to withdraw this role before the closing date should we be able to appoint to the role.&nbsp;</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><br></span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&nbsp;INDHP</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&nbsp;</span></p></div></div>

YMCA Robin Hood Group

Housing Services Manager

Apply here

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