<div class="mx-auto max-w-[750px] prose font-company-body overflow-hidden break-words [&amp;olli_li]:list-[lower-alpha]" data-controller="careersite--responsive-video"><p>For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most loved and collected toys of their kind. How has this gentle tribe endeared themselves to so many? Perhaps it is their whimsical expressions. Or the deliciously soft fabrics. Or the beautiful way in which they sit in your hand. Whatever it is, there is something magical and unmistakeable about each one of them.</p><p>We are seeking a commercially driven and strategic <strong>Head of eCommerce</strong> to lead our digital business across the UK, Europe and Rest of World. Reporting to the Global Director of eCommerce, this role is responsible for delivering the regional P&amp;L, defining and executing a localised trading strategy, and ensuring the best possible online customer experience.</p><p>You will lead a UK-based, cross-functional team and act as the regional voice within global initiatives, ensuring local needs are reflected in wider business decisions.</p><p><strong>You'll be;</strong></p><p>1. Strategic Planning &amp; Trading</p><ul> <li>Partnering with the Director of eCommerce and Finance Business Partner to buildregional budgets, sales forecasts, and KPIs.</li> <li>Defining and implementing a trading strategy to meet commercial targets and maximisegrowth across each local market.</li> <li>Leading the regional eCommerce roadmap, aligning business priorities withtechnology development to support scalable growth and performance.</li></ul><p>2. Site Experience &amp; Optimisation</p><ul> <li>Overseeing day-to-day site performance across all European domains, ensuring timelyupdates in line with the trade plan, launches, and seasonal campaigns.</li> <li>Optimising the customer journey across navigation, product discovery, merchandising,and mobile to improve conversion and engagement.</li> <li>Driving continuous improvement through data-driven enhancements to UX, CRO, andon-site functionality.</li> <li>Managing platform operations, including third-party apps, performance monitoring,and incident resolution with IT and development teams.</li></ul><p>3. Content, Campaigns &amp; Traffic Growth</p><ul> <li>Working closely with global content, brand, and creative teams to deliverengaging, locally relevant site content and storytelling.</li> <li>Ensuring the marketing team and external agencies are briefed on commercialpriorities and support campaign execution that drives qualified traffic.</li> <li>Aligning campaign activity with the global brand strategy while ensuring localmarket relevance.</li></ul><p>4. Leadership &amp; Team Development</p><ul> <li>Leading and developing a high-performing cross-functional team covering trading andstock management.</li> <li>Fostering strong collaboration across global teams and internal departments toensure consistent communication and alignment.</li></ul><p>5. Performance Reporting &amp; Insight</p><ul> <li>Producing monthly and quarterly performance reports with actionable insights tooptimise trading, site performance, and customer behaviour.</li> <li>Providing regular and adhoc analysis to inform strategic decisions, identifyopportunities, and support wider business initiatives.</li></ul><p>6. Regional Project Ownership</p><ul> <li>Representing the UK &amp; Europe region in global eCommerce projects, ensuring regionalpriorities are understood and delivered.</li> <li>Championing process improvement, systems optimisation, and operational efficiencywithin the eCommerce function.</li></ul><p><strong><strong>You'll have;</strong></strong><br></p><ul> <li>Experience in&nbsp;a senior eCommerce, digital trading, or online retail role.</li> <li>A proventrack record of delivering eCommerce growth across multi-region markets.</li> <li>A strongunderstanding of eCommerce platforms, digital marketing, merchandising,UX, and analytics.</li> <li>Experienceleading cross-functional teams, ideally in a matrix or global organisation.</li> <li>A commercial mindset with strong analytical and problem-solving skills.</li> <li>Strong attention to detail, highlyorganised &amp; have excellent communication skills.</li> <li>Adaptable,resilient, and comfortable working in fast-paced environments.</li></ul><p><br></p></div>