Job description
<h2>About the role</h2><p>Responsible for leading the Venus Operations Team to ensure all sites operate in a healthy, safe, and legally compliant manner. This role is pivotal in delivering exceptional customer satisfaction and achieving budgeted sales and profit targets. The successful candidate will foster a collaborative team environment, support integration with Booker, and ensure Venus delivers industry-leading choice, price, and service compared to on-trade competitors.</p><h2>Main Responsibilities</h2><ul><li>Lead the operational strategy and efficiency agenda, aligning with the Venus plan and cascading plans effectively to site teams (Key Objectives – HSL, Deliver Sales and profit budget, customer satisfaction and transformation plan actions).</li><li>Drive best practices across all sites to enhance customer satisfaction and identify growth opportunities with both new and existing customers.</li><li>Develop a deep understanding of our customers, their needs, motivations, and alternatives and ensure the Operational teams are aligned to that.</li><li>Optimise resource utilisation to maximise sales and profitability, while driving operational efficiencies (taking the best from Booker to make Venus better)</li><li>Leverage technology to enhance collaboration, streamline operations, and improve customer engagement.</li><li>Cultivate an open, empowering culture that motivates teams, encourages innovation, and supports high performance.</li><li>Build and maintain a strong diverse talent pipeline, ensuring robust training and development across all sites.</li><li>Ensure all sites maintain the highest standards of health and safety, proactively identifying and addressing hazards.</li><li>Promote a values-driven culture that aligns with Booker’s ethos of being ‘A Place to Get On’.</li><li>Uphold the Business Code of Conduct, always acting with integrity and due diligence.</li></ul><h2>You will need</h2><p>Operational skills relevant for this job</p><ul><li>Successful career to date with a core skill set around leading (leaders) and building a successful team</li><li>Exceptional coaching capability, with a best-in-class motivational style and a people/customer – focused mind set</li><li>Strong, empathetic team leadership experience and a proven developer of talent, an effective coach and an inspiring leader</li><li>Commercial knowhow and data literate</li><li>Exceptional communication & stakeholder management</li><li>Ability to deliver systems and process transformation</li></ul><p>Experience relevant for this job:</p><ul><li>Ability to make commercially robust decisions to maximise customer satisfaction and cash profit</li><li>Experience of being outward looking, bringing together data and innovation from internal and external sources to meet the needs of customers</li><li>Strong intellectual capability, supported by exceptional levels of emotional intelligence, judgement and empathy</li><li>Positive in nature, but driven to exceed performance expectations</li><li>Resilience and the ability to manage multiple priorities</li></ul><h2>What's in it for you</h2><ul><li>Employee discounts after 3 months, such as:</li><li>A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.</li><li>A Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.</li><li>10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals throughout the year.</li><li>Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.</li></ul><p class="flex justify-end my-8"><a class="btn flex items-center bg-orange w-full md:w-1/2 md:p-5 text-left text-xl" href="https://applybookercareers.com/members/?j=26605" target="_blank">Apply now <span class="text-4xl font-light grow text-right">></span></a></p>
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