<div class="earcuposdescription"><div class="earcuposdescriptionnote"><p style="margin: 0in; font-family: Calibri; font-size: 10.0pt;"><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><span lang="en-GB">Join our team and be part of a company that truly lives its values. With our expertise and commitment to innovation, we aim to build trust and make health and wellness accessible to all. By fostering inclusivity and care, we work collaboratively to improve the well-being of our colleagues, customers, and communities.</span></span></p><p style="margin: 0in; font-family: Calibri; font-size: 10.0pt;">&nbsp;</p><p><span data-contrast="auto">Are you passionate about shaping customer experiences in digital wellness? Join us at Holland &amp; Barrett as the </span><strong><span data-contrast="auto">Experience Insight &amp; Optimisation Manager</span></strong><span data-contrast="auto"> for </span><strong><span data-contrast="auto">H&amp;B&amp;Me</span></strong><span data-contrast="auto">, our flagship wellness platform. In this pivotal role, you'll lead the insight strategy that drives innovation and long-term engagement, using customer understanding to shape features, content, and services that support healthier lives.</span><span data-ccp-props="{}">&nbsp;</span></p><p><span data-contrast="auto">This is an exciting opportunity to sit at the heart of insight, product, and UX—turning data into decisions that elevate digital wellbeing.</span><span data-ccp-props="{}">&nbsp;</span></p></div></div><div class="earcuposdescription"><div class="earcuposdescriptiontitle">The Role:</div><div class="earcuposdescriptionnote"><p><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><strong>Key&nbsp;Responsibilities:</strong></span></p><ul><li><span data-contrast="auto">Lead the insight roadmap for H&amp;B&amp;Me, aligning product strategy with customer wellness goals and behaviours.</span><span data-ccp-props="{}">&nbsp;</span></li><li><span data-contrast="auto">Develop in-depth customer personas and journey insights to inform platform engagement and retention.</span><span data-ccp-props="{}">&nbsp;</span></li><li><span data-contrast="auto">Embed experience metrics (NPS, CSAT, retention) into a system of continuous optimisation.</span><span data-ccp-props="{}">&nbsp;</span></li><li><span data-contrast="auto">Design and deliver learning programmes including A/B testing, UX research, co-creation panels, and user feedback.</span><span data-ccp-props="{}">&nbsp;</span></li><li><span data-contrast="auto">Collaborate closely with Product, Design, and Analytics teams to embed insights into agile development cycles.</span><span data-ccp-props="{}">&nbsp;</span></li><li><span data-contrast="auto">Apply best-in-class research methods, behavioural science, and emerging trends to anticipate future needs.</span><span data-ccp-props="{}">&nbsp;</span></li></ul><p><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><strong>Location:</strong></span></p><p><span style="font-family: 'open sans', sans-serif; font-size: 11pt;">This role is based in London (or Nuneaton), and is required to travel to our Nuneaton Hub (or London) and occasionally to any other location of H&amp;B. We support flexibility and productivity of our employees by hybrid working arrangements with minimum 2 days presence in the offices.</span></p></div></div><div class="earcuposdescription"><div class="earcuposdescriptiontitle">The Person:</div><div class="earcuposdescriptionnote"><p><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><strong>Key Requirements:</strong></span></p><ul><li><span data-contrast="auto">Strong experience in customer or digital insight roles, ideally within mobile apps or wellness platforms.</span><span data-ccp-props="{}">&nbsp;</span></li><li><span data-contrast="auto">Skilled in both qualitative and quantitative research, journey mapping, and CX methodologies.</span><span data-ccp-props="{}">&nbsp;</span></li><li><span data-contrast="auto">Proficient in tools like Google Analytics, Mixpanel, Qualtrics, and UX testing platforms.</span><span data-ccp-props="{}">&nbsp;</span></li><li><span data-contrast="auto">Confident communicator and storyteller, with the ability to influence cross-functional teams.</span><span data-ccp-props="{}">&nbsp;</span></li><li><span data-contrast="auto">Future-focused and commercially aware, with a passion for creating meaningful customer experiences.</span><span data-ccp-props="{}">&nbsp;</span></li></ul></div></div><div class="earcuposdescription"><div class="earcuposdescriptiontitle">What we offer:</div><div class="earcuposdescriptionnote"><p><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><strong>Our Benefits</strong>&nbsp;for this role include, but not limited to:</span></p><ul><li style="font-size: 11pt;"><span style="font-family: 'open sans', sans-serif; font-size: 11pt;">H&amp;B Employee Discount - 25%</span></li><li style="font-size: 11pt;"><span style="font-family: 'open sans', sans-serif; font-size: 11pt;">Bonus</span></li><li style="font-size: 11pt;"><span style="font-family: 'open sans', sans-serif; font-size: 11pt;">Pension company&nbsp;contribution</span></li><li style="font-size: 11pt;"><span style="font-family: 'open sans', sans-serif; font-size: 11pt;">33 Days Holiday per year (Inclusive of bank holidays)</span></li><li style="font-size: 11pt;"><span style="font-family: 'open sans', sans-serif; font-size: 11pt;">Private Medical Care</span></li><li style="font-size: 11pt;"><span style="font-family: 'open sans', sans-serif; font-size: 11pt;">Exclusive&nbsp;benefits, free advice and savings from a range of retailers and providers</span></li><li style="font-size: 11pt;"><span style="font-family: 'open sans', sans-serif; font-size: 11pt;">Electric Car Scheme</span></li></ul><p><span style="font-size: 11pt;"><em><span class="ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak" dir="ltr">We're passionate about helping every colleague thrive across all dimensions of wellbeing, and we're committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues' unique and varying experiences, backgrounds, identities and cultures - I am me, we are H&amp;B.&nbsp;</span><br></em></span></p><p><span style="font-size: 11pt;"><em><span class="ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak" dir="ltr"><span data-teams="true">,"<strong>Please note:</strong> As part of our commitment to protecting our customers and colleagues, all roles at H&amp;B&amp;Me require a Basic DBS (criminal record) check. This helps us maintain a safe, trustworthy environment for everyone we support."</span></span></em></span></p></div></div><div class="earcuposdescription"><div class="earcu_posdescriptionnote"><p><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><span class="ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak" dir="ltr"><em>Holland &amp; Barrett </em><em>does not accept unsolicited resumes from search firms/recruiters. Please do not forward resumes to our job alias, employees, or any other company location. Holland &amp; Barrett is not and will not be responsible for any fees if a candidate submitted by a search firm/recruiter unless otherwise agreed with respect to specific open position(s).&nbsp;</em></span></span></p><p><em>&nbsp;#LI-MD1 &nbsp;#LI-Hybrid</em></p></div></div>