<dt class="rm-fieldTitle">Description</dt><dd class="rm-fieldData"><h2 data-start="235" data-end="271"><span style="font-size: 8pt;"><span data-start="241" data-end="269">Customer Service Advisor | </span><span data-start="275" data-end="318">Manchester City Centre | Sportswear Brand |</span> <span data-start="324" data-end="347">£25,000 - £28,000 DOE + Benefits </span></span></h2><h3 data-start="356" data-end="418"><span style="font-size: 8pt;" data-start="360" data-end="418">Join a Fast-Paced Brand at the Heart of Sports Fashion</span></h3><p data-start="420" data-end="660"><span style="font-size: 8pt;">Are you passionate about delivering great service and ready to join a growing, ambitious sportswear brand? We're looking for an enthusiastic, proactive, and detail-focused <span data-start="587" data-end="615">Customer Service Advisor</span> to join our team in the heart of Manchester.</span></p><p data-start="662" data-end="918"><span style="font-size: 8pt;">You'll be the first point of contact for customers, providing exceptional support across email, live chat, and social media. This is your chance to be part of a vibrant team where your work makes a real impact - and where no two days are ever the same!</span></p><p data-start="662" data-end="918"><span style="font-size: 8pt;"><strong>Customer Service Advisor Benefits: </strong></span></p><ul data-start="958" data-end="1276"><li data-start="958" data-end="985"><p data-start="960" data-end="985"><span style="font-size: 8pt;">Free on-site parking</span></p></li><li data-start="986" data-end="1022"><p data-start="988" data-end="1022"><span style="font-size: 8pt;">Access to the on-site gym</span></p></li><li data-start="1023" data-end="1070"><p data-start="1025" data-end="1070"><span style="font-size: 8pt;">Staff discount on all products</span></p></li><li data-start="1071" data-end="1113"><p data-start="1073" data-end="1113"><span style="font-size: 8pt;"> Regular team socials &amp; staff events</span></p></li><li data-start="1114" data-end="1167"><p data-start="1116" data-end="1167"><span style="font-size: 8pt;">Free drinks and refreshments throughout the day</span></p></li><li data-start="1168" data-end="1213"><p data-start="1170" data-end="1213"><span style="font-size: 8pt;">23 days annual leave + 8 bank holidays</span></p></li><li data-start="1214" data-end="1276"><p data-start="1216" data-end="1276"><span style="font-size: 8pt;">Be part of a fast-growing brand with big plans for 2025</span></p></li></ul><h3 data-start="1283" data-end="1309"><span style="font-size: 8pt;" data-start="1290" data-end="1309">Customer Service Advisor Responsibilities:</span></h3><ul data-start="1310" data-end="1830"><li data-start="1310" data-end="1389"><p data-start="1312" data-end="1389"><span style="font-size: 8pt;">Be the friendly, professional first point of contact for customer enquiries</span></p></li><li data-start="1390" data-end="1474"><p data-start="1392" data-end="1474"><span style="font-size: 8pt;">Respond to queries via email, social media, and live chat using the CRM platform</span></p></li><li data-start="1475" data-end="1534"><p data-start="1477" data-end="1534"><span style="font-size: 8pt;">Resolve customer complaints with empathy and efficiency</span></p></li><li data-start="1535" data-end="1611"><p data-start="1537" data-end="1611"><span style="font-size: 8pt;">Track and manage delivery updates in collaboration with courier partners</span></p></li><li data-start="1612" data-end="1691"><p data-start="1614" data-end="1691"><span style="font-size: 8pt;">Assist with returns and ensure internal teams are aligned on customer needs</span></p></li><li data-start="1692" data-end="1738"><p data-start="1694" data-end="1738"><span style="font-size: 8pt;">Handle customer chargebacks where required</span></p></li><li data-start="1739" data-end="1830"><p data-start="1741" data-end="1830"><span style="font-size: 8pt;">Maintain a high standard of communication and customer satisfaction across all channels</span></p></li></ul><h3 data-start="1837" data-end="1863"><span style="font-size: 8pt;" data-start="1843" data-end="1861">Working Hours:</span></h3><p data-start="1864" data-end="1920"><span style="font-size: 8pt;"><span data-start="1864" data-end="1884">Monday to Friday</span> - 9:00am to 5:00pm</span></p><h3 data-start="1927" data-end="1960"><span style="font-size: 8pt;"> <span data-start="1934" data-end="1960">What We're Looking For:</span></span></h3><ul data-start="1961" data-end="2447"><li data-start="1961" data-end="2050"><p data-start="1963" data-end="2050"><span style="font-size: 8pt;">Experience in a customer service role - ideally in <span data-start="2014" data-end="2048">fashion or e-commerce</span></span></p></li><li data-start="2051" data-end="2104"><p data-start="2053" data-end="2104"><span style="font-size: 8pt;">Excellent written and verbal communication skills</span></p></li><li data-start="2105" data-end="2169"><p data-start="2107" data-end="2169"><span style="font-size: 8pt;">Strong attention to detail (especially spelling and grammar)</span></p></li><li data-start="2170" data-end="2244"><p data-start="2172" data-end="2244"><span style="font-size: 8pt;">Organised, reliable, and able to multitask in a fast-paced environment</span></p></li><li data-start="2245" data-end="2306"><p data-start="2247" data-end="2306"><span style="font-size: 8pt;">Comfortable using Microsoft Office (Word, Excel, Outlook)</span></p></li><li data-start="2307" data-end="2378"><p data-start="2309" data-end="2378"><span style="font-size: 8pt;">Confident building rapport and handling sensitive customer concerns</span></p></li><li data-start="2379" data-end="2447"><p data-start="2381" data-end="2447"><span style="font-size: 8pt;">Passion for great service and a genuine interest in our products</span></p><p data-start="2381" data-end="2447"><span style="font-size: 8pt;"> </span></p></li></ul><p data-start="2485" data-end="2622"><span style="font-size: 8pt;">If you're motivated, customer-focused, and excited by the idea of growing with a brand that's making waves, we'd love to hear from you.</span></p><p data-start="2624" data-end="2693"><span style="font-size: 8pt;"><span data-start="2624" data-end="2637"><strong>Apply now</strong></span> and take the next step in your customer service career!</span></p><p data-start="2624" data-end="2693"><span style="font-size: 8pt;"><strong>BBBH33844</strong></span></p></dd>