<div class="style1"><p>Missoma, founded in 2007 by Marisa Hordern, was born from the need for fashion-forward jewellery that was both long-lasting and affordable. Now globally recognised for demi-fine and solid gold pieces, we design every piece in-house at our London studio, crafting them by hand and shipping worldwide.</p><p>&nbsp;</p><p><strong>Authentic..</strong>.We stay true to ourselves, valuing open feedback, honest conversations, and conscious sustainability while prioritising our community and the planet.</p><p>&nbsp;</p><p><strong>Collaborative..</strong>.We thrive together, valuing every voice, fostering inclusivity, and blending fun with creativity to drive innovation.</p><p>&nbsp;</p><p><strong>Entrepreneurial..</strong>.At Missoma, we think big, act boldly, and constantly strive to improve with passion, determination, and a 'can-do' attitude.</p><p>&nbsp;</p><p>This role is ideal for someone who is customer focused, a problem solver and understands the importance of organisation. This role will require you to work cross functionally and maintain and foster customer relationships as well as relationships across the wider team.</p><p>&nbsp;</p><p><strong>KEY RESPONSIBILITIES</strong></p><ul><li>First point of contact for customers contacting Missoma</li><li>Responding to all customer enquiries within four hours</li><li>Dealing with all customer enquires; chasing deliveries, managing faulty returns/ replacements</li><li>Handling all customer complaints</li><li>Ensuring customers are updated effectively</li><li>Logging any customer feedback that impacts other departments</li><li>Commination with customer through various channels including; Email, telephone and LiveChat</li></ul><p>&nbsp;</p><p><strong>COMPETENCIES &amp; EXPERIENCE</strong>&nbsp;</p><ul><li>1+ years experience within customer care is essential</li><li>Ability to display clear and positive communication skills both written and verba</li><li>Ability to use own initiative and proven track record of having solved problems successfully&nbsp;</li><li>Well organised</li><li>Acts well under pressure&nbsp;</li><li>Team player&nbsp;</li><li>Experience with Microsoft packages &nbsp;</li></ul><p>&nbsp;</p><p>Whilst this role is remote, you will be required to attend the West London Head Office once a month for companywide meetings and training sessions. &nbsp;</p></div>